At first there seemed to be a bit of a delay to contact the right person, but once that was sorted everything went smoothly and the replacement part for my trial frame arrived very quickly. Thank y... See more
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See what reviewers are saying
Unfortunatly the products I ordered were unavailable from the product manufacurers. Grafton contacted me soon after I placed the order and had already issued a full refund and an e-mail apology. F... See more
I ordered these shields for my 80 yr old Mom. Totally messed the order up, rang in a panic, Rebecca missed my call, phoned straight back (on a Saturday afternoon!!) order was sorted. Then shortage in... See more
David has a great way when dealing with customers. He is extremely knowledgeable regarding the products and always happy to help. I have purchased several items from Grafton, which I received promp... See more
Company details
Written by the company
Grafton Optical is one of the UK's leading suppliers of ophthalmic instruments, equipping and servicing independent and larger chain opticians as well as Britain's universities and hospitals.
Contact info
Unit 7 River Park Industrial Estate, Billet Lane, HP4 1HL, Berkhamsted, United Kingdom
- 01923 233980
- sales@graftonoptical.com
- graftonoptical.com
Quick response and supply of replacement part
At first there seemed to be a bit of a delay to contact the right person, but once that was sorted everything went smoothly and the replacement part for my trial frame arrived very quickly.
Thank you Grafton
9 April 2026
First class service in dealing with a supply issue from the product manufacturer.
Unfortunatly the products I ordered were unavailable from the product manufacurers. Grafton contacted me soon after I placed the order and had already issued a full refund and an e-mail apology.
First class service.
25 March 2026
Grafton
David has a great way when dealing with customers. He is extremely knowledgeable regarding the products and always happy to help.
I have purchased several items from Grafton, which I received promptly. The team are always at the end of the phone and happy to help with any queries.
24 February 2026
very prompt
very prompt, attentive, well mannered and efficient service. Quite commendable.
24 February 2026
Always very helpful and super quick…
Always very helpful and super quick with their orders. We recently had a problem with an instrument and they exchanged it without quibble. A great company to deal with!
24 February 2026
My experience...
The prompt response and quality of the instruments ordered for, makes me feel happy.
1 February 2026
Always extremely helpful
Always extremely helpful! Deliveries are always prompt and well packaged.
8 January 2026
Very helpful.
3 December 2025
Great customer service and super fast delivery!
I called customer services before making my order to ask about delivery and was informed my items would arrive the very next day. I received my order as promised. Great customer service, thank you very much!
31 July 2025
Reelin’ in the Years
Great service as always. I’ve been trusting Malcolm with my instrument needs for around thirty years.
And he has great taste in music too!!
28 July 2025
Easy ordering
I called to order a small piece of equipment, staff were brilliant on the phone with easy payment and next day delivery - absolutely brilliant service and effortless - thank you!
24 June 2025
Personal service wins hands down
9 June 2025
Very good quality
3 June 2025
Their Customer Care was excellent
Their Customer Care was excellent and no request was too small, well done guys 👏
15 May 2025
Unprompted review
superb service and speed in getting…
superb service and speed in getting equipment through when needed urgently
24 April 2025
Speedy efficient service.
24 April 2025
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