THE GRAFTON BARBER Reviews 

538
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly staff and professional barbers who take their time to deliver fantastic haircuts with incredible attention to detail. People also really appreciate the relaxing atmosphere, the nice complimentary beverages offered upon arrival, and the excellent grooming products available for purchase. Some people were dissatisfied with voucher services, noting that promised treatments like shampoos, consultations, or extra features were occasionally missing during their visits. A few other people also felt that wait times were too long or reported receiving unpolished haircuts from less experienced staff members in certain branches.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with some customers praising the friendly staff, excellent... See more

Staff

Reviewers mention positive feedback about staff, consistently describing them as friendly, efficient, and... See more

Product

People report positive experiences with products, highlighting excellent quality and items like brilliant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A recently qualified barber named Jasmine in Leopardstown gave me an excellent haircut today. Her attention to detail was excellent for someone so young.

Rated 5 out of 5 stars

We just arrived in Bray with my wife, and I consider myself lucky to have found this gem. Ali epitomizes barber craftmanship. Sitting in his sumptuously decorated shop is a very pleasant experience in... See more

Rated 5 out of 5 stars

The lads are always so friendly and professional. Ross is an absolute gentleman, he always makes sure my 6yo, who HATES haircuts, feels safe and at ease! An absolute credit to The Grafton Barber!

Company replied

Rated 5 out of 5 stars

I’ve been coming to the Northern Cross branch of The Grafton Barber for a while now, and it’s easily my go-to spot for a haircut. The staff are always friendly and welcoming from the moment you wa... See more


Company details

  1. #1 of 1 best companies in Barber Shop
  2. #3 of 3 best companies in Barber Supply Store
  3. #13 of 14 best companies in Hair Product Store
  4. #3 of 3 best companies in Hair Replacement Service
  5. #2 of 2 best companies in Hair Transplantation Clinic
  6. #1 of 1 best companies in Mobile Hairdresser

Contact info

3.8

Great

TrustScore 4 out of 5

538 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.8

All reviews

(538)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I usually wouldn't write a review

I usually wouldn't write a review, but my experience with Grafton Barber in Adamstown has left me with no choice. This is one of those places where you'll get a haircut the way the barber wants it, not the way you instructed. Despite giving clear instructions, the barber insisted my previous haircut (also done at this shop) was not “straight.” He shortened my hair without asking how short I wanted it on top, despite my explicit instructions that it shouldn’t be short. After just 10 minutes of work and what felt like 10 liters of hair spray, I was charged €26, whereas my last haircut at the same shop, which was much better, cost only €17.

Advice to the management: ensure consistent pricing and employ qualified staff who are willing to listen to their customers. A friendly tip to the barber: offering a grown-up a lollipop doesn’t make up for a poor haircut.

17 May 2024
Unprompted review
Rated 1 out of 5 stars

As a regular customer I was most…

As a regular customer of the Marshes Dundalk branch,I was most disappointed when I was refused a haircut at 17:46 when the sign at the entrance says closed at 18:00 when I questioned this I was told there was two customers left, but with nobody on the waiting seats other than a man waiting for his kid to finish up I was left proplexed. Very unsatisfied

14 May 2024
Unprompted review
Rated 1 out of 5 stars

NEVER GO TO GRAFTON BARBER MONKSTOWN

Grafton barber Monkstown, terrible service asked for 1.5 and gave me a 0.5. Manager at the time said it was fine and would only take a week or two to grow back and they also charged me full price,DO NOT GO TO GRAFTON BARBER MONKSTOWN

11 May 2024
Unprompted review
Rated 1 out of 5 stars

Ridiculous queuing system

Ridiculous queuing system, with both walk ups and bookings in operation. You can wait for 20 minutes only to be displaced by people arriving in saying they have a booking. Frustrating.

11 May 2024
Unprompted review
Rated 5 out of 5 stars

I highly recommend this branch Grafton…

I highly recommend this branch Grafton Barber in Jervis.They are very . Brought my 6yrs old son first time to check if they allowed walk in and its just 1minute he start to cut my son’s hair and this is exciting part. I ask to follow the picture and he did it!♥️🫰 My husband and I are happy to see my son is happy on his new haircut.and Now he is my son’s newhair stylist. Welldone Kiran

10 May 2024
Unprompted review
Rated 1 out of 5 stars

STAY AWAY!!!!!!

This was the worst barber I have ever been to, the barbers in there were awful. They could not speak a word of English, so it was impossible to communicate what I wanted. My barber absolutely butchered my fringe, he cut it 10 times too short. I will never ever go back here, I advise you to stay away from here because it was so shockingly bad. It was so overpriced because I basically paid €20 to get absolutely butchered by a fool.
This was in Drumcondra, but same thing happened in town.

27 April 2024
Unprompted review
Rated 5 out of 5 stars

grafton barber order

customer service was excellent and the website was very easy to use when ordering

17 April 2024
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Gerard,

Thank you for taking the time to leave us this review, it is hugely appreciated.

We hope you have a great day and please don’t hesitate to get in touch if we can be of further assistance!

- THE GRAFTON BARBER 💈

Rated 5 out of 5 stars

very happy

Used to go in to the shop but wanted to buy online my first order came in a very well packaged envelope eveb has that posh feel and also given car air freshers and a pen and a discount card over all very happy be better is used dpd as fast way is near slower then anpost

18 April 2024
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi there, Thank you for taking the time to leave us this review, it is hugely appreciated and we will take your feedback under consideration for future shipments.

We hope you have a great day and please don’t hesitate to get in touch if we can be of further assistance!

- THE GRAFTON BARBER 💈

Rated 1 out of 5 stars

Just came in for a beard trim

Just came in for a beard trim. Cut my
Moustache practically down to stubble for no reason and left the rest longer. Looks ridiculous now. Have to fix at home.

22 April 2024
Unprompted review
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Michael,

Many thanks for your custom and for taking the time to leave us a review. We're shocked & disappointed to receive this feedback and would like to look into this further for you.

At your convenience & discretion, if you could please email media@graftonbarbers.com with a summary of your visit to help us see what happened. If you could note which of our stores you visited, the approx. day/time and brief description of the barber, we will look into this and revert back as soon as we can. If there are any photos to support this, they would be appreciated also.

Thanks Michael, we look forward to hearing from you!

- THE GRAFTON BARBER 💈

Rated 3 out of 5 stars

I prefer the older style shaving block…

I prefer the older style shaving block to the new cream style.

12 April 2024
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Nureman,

Many thanks for your custom and for taking the time to leave us a review - we really appreciate the feedback!

At your convenience, if you could pop an email to media@graftonbarbers.com with some feedback on your experience with the cream, what you liked/didn't like and how you'd compare it with our soap we would really appreciate and could offer you a discount code off your next order as any/all feedback helps us improve & refine our service.

Thanks, we look forward to hearing from you!

- THE GRAFTON BARBER

Rated 5 out of 5 stars

Super friendly staff in both Newry &…

Super friendly staff in both Newry & Dublin. They went wayabove & beyond to help me organise an anonymous birthday surprise for a community hero. Can't recommend highly enough.

29 March 2024
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi there, Thank you for taking the time to leave us this review, it is hugely appreciated.

We hope you have a great day and please don’t hesitate to get in touch if we can be of further assistance!

- THE GRAFTON BARBER 💈

Rated 5 out of 5 stars

We love Grafton Barber

We love Grafton Barber! They are the best and I love getting our package in the mail. We love it so much we have it shipped to the US where we now live.

21 March 2024
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Kristi,

Thank you for taking the time to leave us this review, it is hugely appreciated. We hope you have a great day and please don’t hesitate to get in touch if we can be of further assistance!

- THE GRAFTON BARBER 💈

Rated 4 out of 5 stars

New team. Same great service!

New team, but same great service. Family at home all thought the hair looks great. You can’t go wrong with that!

4 April 2024
Unprompted review
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Alastar,

Thank you for taking the time to leave us this review, it is hugely appreciated. We hope you have a great day and please don’t hesitate to get in touch if we can be of further assistance!

- THE GRAFTON BARBER 💈

Rated 5 out of 5 stars

Ordered a product and it arrived…

Ordered a product and it arrived promptly, even got a complimentary gift. Thank you

12 March 2024
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Bernadette,

Thank you for taking the time to leave us this review, it is hugely appreciated. We hope you have a great day and please don’t hesitate to get in touch if we can be of further assistance!

- THE GRAFTON BARBER 💈

Rated 5 out of 5 stars

Great Visit today

Great Visit today. After many mediocre haircuts of late. I was well looked after today in the IFSC by Fabian. Looking forward to the next cut.

26 March 2024
Unprompted review
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Alan,

Thank you for taking the time to leave us this review, it is hugely appreciated. We hope you have a great day and please don’t hesitate to get in touch if we can be of further assistance!

- THE GRAFTON BARBER 💈

Rated 1 out of 5 stars

Grafton Barber haircut disappoints…

Got my hair cut in Grafton Barber in Dublin on Tuesday this week and to say it was the worst hair cut I ever got is an understatement.
Never been to GB before and heard it was great. The barber was good craic and plenty of banter but wasn’t experienced…..
Back to my regular barber this morning to get it cut properly and she had a good laugh and said it deserved me right for ‘cheating’ on her. Donegal Joe 😡

5 March 2024
Unprompted review
Rated 5 out of 5 stars

Recommended

Very professional

13 February 2024
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Gerard,

Thank you for taking the time to leave us this review, it is hugely appreciated. We hope you have a great day and please don’t hesitate to get in touch if we can be of further assistance!

- THE GRAFTON BARBER 💈

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