THE GRAFTON BARBER Reviews 

538
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly and welcoming staff who deliver fantastic haircuts with incredible attention to detail in a wonderfully relaxed atmosphere. Many people also appreciate the consistently efficient service, comfortable shop environments, and the high-quality grooming products available for daily purchase. Though some customers experienced issues, noting that promised voucher services like shampoos or complimentary drinks were occasionally missed or completely unfulfilled. Some reviewers were not happy with uneven haircuts, unexpectedly long waiting times, or rushed styling sessions during busier working moments. A few individuals also mentioned encountering unprofessional behavior or poor communication from certain staff members.

What people talk about most

Service

Consumers find service to be ambiguous, with highly mixed customer experiences reported. Many people praise... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, efficient, and... See more

Product

People report positive experiences with products, highlighting excellent quality and items like brilliant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A recently qualified barber named Jasmine in Leopardstown gave me an excellent haircut today. Her attention to detail was excellent for someone so young.

Rated 5 out of 5 stars

We just arrived in Bray with my wife, and I consider myself lucky to have found this gem. Ali epitomizes barber craftmanship. Sitting in his sumptuously decorated shop is a very pleasant experience in... See more

Rated 5 out of 5 stars

The lads are always so friendly and professional. Ross is an absolute gentleman, he always makes sure my 6yo, who HATES haircuts, feels safe and at ease! An absolute credit to The Grafton Barber!

Company replied

Rated 5 out of 5 stars

I’ve been coming to the Northern Cross branch of The Grafton Barber for a while now, and it’s easily my go-to spot for a haircut. The staff are always friendly and welcoming from the moment you wa... See more


Company details

  1. #1 of 1 best companies in Barber Shop
  2. #3 of 3 best companies in Barber Supply Store
  3. #13 of 14 best companies in Hair Product Store
  4. #3 of 3 best companies in Hair Replacement Service
  5. #2 of 2 best companies in Hair Transplantation Clinic
  6. #1 of 1 best companies in Mobile Hairdresser

Contact info

3.8

Great

TrustScore 4 out of 5

538 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(538)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Went to Dundalk on many occasions had…

Went to Dundalk on many occasions had my hair cut from three different barbers all good brilliant service. Was there today and the man who cut my hair butchered it and of course I didn't notice till I went home because he didn't show me the mirror off the back. It's all over the place won't be back disgraceful for €34

28 July 2024
Unprompted review
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Fergal, firstly thank you for your continued custom and for taking the time to leave us a review.

We're extremely disappointed to hear of your experience and would like to make it right with you. At your convenience, if you could send an email to media@graftonbarbers.com with the approx. day/time of this visit and a photo of the haircut in question, once verified we will organise for the cut to be remedied immediately & we'll look after you on a future visit also.

If you could please revert back at your convenience, we'll look into it for you asap.

Thanks Fergal, we look forward to hearing from you!

- THE GRAFTON BARBER


**UPDATE**
Hi Fergal, we've replied to your emails on several occasions in an attempt to rectify this. You received our first but haven't received subsequent emails. We'd advise you to please check your junk/spam folder.

If you could email us with a contact number or with an alternative email address, we'll forward you this correspondence.

Thanks,
THE GRAFTON BARBER 💈

Rated 1 out of 5 stars

Bought my dad a gift voucher for the…

Bought my dad a gift voucher for the second time in the Ashbourne branch & they did not honor anything on the voucher that was advertised on the website.
They reluctantly washed his hair in a rush & made him feel very uncomfortable.
Will not be buying another service there again.

6 July 2024
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Jessica, many thanks for your custom and for taking the time to leave us a review. We're gobsmacked to receive this feedback. At The Grafton Barber we pride ourselves on making our customers feel welcome, anything less is an issue that we'd like to remedy immediately.

Firstly, your dad should have received what was outlined on the voucher as the bare minimum. If you could please email info@graftonbarbers.com with a brief summary of this visit (approx. day/time, any other relevant details that will help) we will revert back to you as soon as possible.

Thanks Jessica, we look forward to hearing from you.

- THE GRAFTON BARBER 💈

Rated 1 out of 5 stars

Just had one of the worst haircuts

Just had one of the worst haircuts
@GraftonBarber in Drumcondra. The person cutting my hair ignored what I had asked for, was not interested in what they were doing. Now I have to go elsewhere to get it fixed. #DreadfulService.

5 July 2024
Unprompted review
Rated 1 out of 5 stars

Horrible experience

Horrible experience. Customer service was limited to ‘hello’, ‘goodbye’ and ‘how much do you want to take off’. No expertise in cutting hair, who starts aggressively brushing curly hair when bone dry? He only shaved the back off and did not touch the rest of my hair, no layers, no trimming, no removing my long hair from the forehead. When he said ‘done’ the haircut looking liked nothing and my hair was fluffed up like I touched and outlet for an hour. Highly recommend avoiding this place.

18 June 2024
Unprompted review
Rated 1 out of 5 stars

Why won't you cut women's hair

Apparently you have a new policy not to cut women's hair - even a shaved undercut. Why? It's ridiculous.

4 July 2024
Unprompted review
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Trisha, firstly we appreciate your feedback and for bringing this to our attention.

We’re VERY surprised to hear this as the majority of our stores do have regular female clientele and undercuts are a very popular request. It is important for us to stress that the only determining factor as to whether or not a request would be best suited for our barbers IS the style of cut required. We can assure you that there is no policy in place 'not to cut women's hair'.

With that said, if you could please contact [info@graftonbarbers.com] with more detail (store in question, approx day/time), we would like to look into this further as it appears that a miscommunication has occurred and we’d like to look into this for you immediately and clarify any confusion.

Thanks Trisha, we look forward to hearing from you & apologise for any inconvenience caused.

- THE GRAFTON BARBER

Rated 5 out of 5 stars

Excellent service for all age groups

My teen has been going to Grafton Barbers in greystones for a few years now, he is ALWAYS happy with his hair, skin fades can be tricky but according to him Chris is the best! My middle guy (7) loves going to the barbers they do his crazy designs & treat him like a grown up making him feel very special. Today my 4yr old went for the first time, he has sensory issues so I was expecting a disaster but it went SO smoothly. All of the staff are excellent at what they do & their customer service is impeccable. Long review but it's very much deserved.

6 June 2024
Unprompted review
Rated 1 out of 5 stars

Won’t be back!!

Dundrum shop. Won’t be back!!! I can tell two of the women knew how to cut hair but not the one who cut my son’s hair. I showed a photo to give a guide, a guide!!! When she turned him around and asked what I thought, I didn’t know what to say. I couldn’t even narrow down where it was bad but my son looked like a monk. I asked her to clean up around the sides but apparently because it was a blade 6 on the clippers she couldn’t blend it. Not even a basic ability to blend hair. Additionally, all 3 hairdressers started to tell me that my son’s hair was too straight to be styled the way I showed but three things:
1. Why have the conversation after making a hash of it
2. I wasn’t expecting a replica
3. He has had a similar style previously

I have to take him somewhere else tomorrow.

25 May 2024
Unprompted review

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