Amazing customers service. As always, super polite, attentive, patient, kind. Everyone I have spoken to has been excellent. I can ring at anytime of the day, 7 days a week and they will pick up within... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We are using Grafterr for about 10 months and so far it’s been a good experience. The system is super easy to use. There have been a few small glitches but the Grafterr team is always available to he... See more
Company replied
Mac was really really helpful I cannot express enough how relieved and grateful I am he sorted all the problems. I changed to a faster internet and struggled to connect my printer and after 2 hours ev... See more
Company replied
One of the best customer services on the market at the moment. From the tech team to sales representatives and account manager Kaz. Even though tech team sometimes struggling to understand the situat... See more
Company replied
Company details
Written by the company
Offering everything from market leading ePOS, drag & drop website builders and online ordering to kitchen management, stock control and customer engagement tools, all interconnected, seamlessly sharing data and managed from a single platform.
Contact info
38 W Gorgie Parks, EH14 1UT, Edinburgh, United Kingdom
- 0131 564 1559
- info@grafterr.com
- grafterr.com
4.5
Excellent
219 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Versatile pos system
Bought a self serve kiosk and epos from Grafterr, Arqam from Grafterr IT helped me to connected the system from the very front of the restaurant to the very back of the kitchen. All under controlled from my personal laptop. Lots of functionality to be explore. Great system, good job guys!
6 November 2023
Unprompted review
Reply from Grafterr
Thank you for your feedback!
It's fantastic to know that you find our system versatile and full of functionality to explore. We appreciate your support and are thrilled that you're pleased with our service.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Team Grafterr
Just wow
Just wow, I’m a new customer (CASA MIA MCR) and this system is amazing it has everything! The response time they take to reply is unbelievable so quick and they resolve the matter straight away on WhatsApp or video call. Payment are send to your account the day after another amazing feature.
Cannot be more happy! Thank you!
2 November 2023
Unprompted review
Reply from Grafterr
Thank you so much for your kind words!
Our team works hard to provide quick and effective support, whether it's through WhatsApp, video calls, or other channels, so it's great to know that you've had a positive experience with our response times.
We're grateful for the opportunity to support your business. Thank you for choosing us!
Team Grafterr
Randel
Randel
Really helpful always resolve any problem really professionally. I had some issue today with my waiter operating pad. Randel resolved it instantly .He still remembers me and greets me by my name.I really feel some one like him is a great asset for the company. I wish him success and luck in future.
Regards
Sourabh
Team yugen
29 October 2023
Unprompted review
Reply from Grafterr
Thank you for sharing your experience! We're thrilled to hear that Randel provided you with excellent assistance and resolved your issue promptly.
We'll be sure to pass along your message to him. If you ever need further assistance, please don't hesitate to reach out. Wishing you continued success with your business!
Team Grafterr
Arqam was Fantastic
Arqam was great and he really went above and beyond to help me set up my epos system
27 October 2023
Unprompted review
Reply from Grafterr
Thank you for taking the time to share your positive experience with Arqam!
We're thrilled to hear that he went above and beyond to assist you with setting up your ePOS system.
If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing our services!
Team Grafterr
Really helpful whenever I need them
Really helpful whenever I need them
I am not really great with online stuff
So if you want less hassle in your business online and concentrate on operations to make money
Go with them
27 October 2023
Unprompted review
Reply from Grafterr
Thank you for your positive feedback!
We're delighted to hear that you find our team really helpful whenever you need assistance, especially with online aspects of your business.
Our goal is to make your online experience as smooth and hassle-free as possible, so you can focus on what you do best—operating your business and generating revenue.
If there's anything more we can do to support you, please don't hesitate to reach out. Thank you for choosing us!
Team Grafterr
Neilis a star
Have been updating various menus on the system and have to say the member of staff Neil Johnson was absolutely fantastic.
He was super patient, helpful, very knowledgeable, highly professional and no ask was too much for him.
I truly appreciate his support in helping us complete this project. He is a credit to his team and his company and hope he gets recognised for his efforts.
25 October 2023
Unprompted review
Reply from Grafterr
Thank you for your glowing review and for recognizing Neil's outstanding contribution to your menu updates.
We'll ensure Neil receives the recognition he deserves for his exceptional service.
Thank you for your support and trust in us. If there's anything more we can do to assist you, please let us know.
Team Grafterr
Very helpful guys when I need help...
Very helpful guys when I need help.... advice every business to get grafterr epos system....
23 October 2023
Unprompted review
Reply from Grafterr
Thank you for sharing your positive experience with our team and for recommending the Grafterr ePOS system to other businesses!
If you have any more questions or need further help, we're always here for you. Thank you for choosing Grafterr!
Team Grafterr
Support
They give almost immediate support and they do resolve most issues.
22 October 2023
Unprompted review
Reply from Grafterr
Your feedback is much appreciated. If there's anything else we can assist you with, please don't hesitate to reach out.
Thank you for choosing our services!
Team Grafterr
Excellent customer services
Excellent customer services by teja. Prompt response to queries.
20 October 2023
Unprompted review
Reply from Grafterr
We're glad to hear you received prompt responses to your queries. Our team strives to deliver top-quality service, and Teja exemplifies this commitment.
Your feedback is much appreciated, and we'll make sure to share your kind words with Teja. If there's anything else we can assist you with, please don't hesitate to reach out.
Thank you for choosing our services!
Team Grafterr
Teja service is very good and explain…
Teja service is very good and explain in good manner and the way he talk is very nice 👍
19 October 2023
Unprompted review
Reply from Grafterr
Thank you for sharing your positive experience!
We take pride in our team's ability to deliver exceptional service, and it's wonderful to know Teja exemplified this. Your kind words and thumbs up are greatly appreciated, and we'll be sure to pass along your compliments to Teja.
If you need further assistance or have more questions, we're here to help. Thank you for your support!
Team Grafterr
Reply from Grafterr
Thank you for your feedback! We're glad to hear you received good service.
If there's anything more we can do to assist you or enhance your experience, please let us know. Thank you for your support!
Team Grafterr
Fantastic customer service Tristin
Fantastic customer service Tristin , always professional & helpful. Can always answer my queries
18 October 2023
Unprompted review
Reply from Grafterr
We're delighted to hear about your positive experience and that Tristin has been consistently professional and helpful, always ready to answer your queries.
We'll make sure to pass on your kind words. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for your support!
Team Grafterr
Exceptional POS system
I've been using Grafterr's POS system for quite some time now, and I can confidently say that it has transformed the way I manage my restaurant. Highly recommended.
1 July 2023
Unprompted review
Reply from Grafterr
Thank you for sharing your positive experience with Grafterr's POS system!
We're thrilled to hear that it has made a significant impact on the management of your restaurant. Your recommendation means a lot to us.
We're committed to continuing to provide you with the best service and solutions to support your business.
If there's anything more we can do to enhance your experience, please let us know. Thank you for choosing Grafterr and for your high recommendation!
Team Grafterr
Used card payments tried too keep my…
Used card payments tried too keep my money and refused too give me back threated them with ombusman but then refunded me but still took a fee I am going to claim my fee back as well wot use robbed me for.
I wouldn't recommend this they don't give u ur money waited over 1 week a joke off a company
Stay well clear zittle better then use scammy people
3 October 2023
Unprompted review
Reply from Grafterr
Thanks for taking the time to leave your feedback on Grafterr GO!
I'm sorry to see that you experienced a delay with your payouts, I appreciate this can be very frustrating. We're working hard to keep our platform and users as safe as possible against fraudulent activity, and to do this, we sometimes need to complete additional verification checks. Whilst these checks can be annoying, they allow us to make sure businesses using GO! are genuine and keep our community safe.
As soon as you complete your verification, you'll be able to use your account as normal.
Thanks,
Andrew
Grafterr
Not paying out the money
Not paying out the money sold on their card. Been chasing them from last one week. Not helping. Please avoid them. I got serious anxiety and stress because of my money as they are not paying out.
6 October 2023
Unprompted review
Reply from Grafterr
Thanks for taking the time to leave your feedback on Grafterr GO!
I'm sorry to see that you experienced a delay with your payouts, I appreciate this can be very frustrating and worrying.
We're working hard to keep our platform and users as safe as possible against fraudulent activity, and to do this, we sometimes need to complete additional verification checks. Whilst these checks can be annoying, they allow us to make sure businesses using GO! are genuine and keep our community safe.
As soon as you complete your verification, you'll be able to use your app as normal. We're working hard to minimise interruptions and make sure we help users verify their accounts as quickly as possible.
Thanks,
Andrew
Grafterr
Reply from Grafterr
Thank you for your feedback! We're thrilled to hear you received excellent service. Providing top-notch service is our priority, and we're glad we could meet your expectations.
If there's anything else we can do for you, please don't hesitate to reach out. Thank you for your support!
Team Grafterr!
Good service
Excellent support team,very helpful and professional.Highly recommended!
28 September 2023
Unprompted review
Reply from Grafterr
Thank you for your positive feedback! We're delighted to hear about your satisfaction with our support team's service, professionalism, and helpfulness.
Your recommendation is greatly appreciated. If you ever need further assistance or have more questions, we're here for you.
Thank you for choosing us and for the high recommendation!
Team Grafterr
Amazing team!
Very helpful staff, quick response rate and the system is very easy to use. The team is always on-call and ready to sort out any issues. They were a massive help with the menu and PDQ integration! Highly recommend Grafterr!
28 September 2023
Unprompted review
Reply from Grafterr
Thank you for such wonderful feedback! We're overjoyed to hear about your positive experiences with our team and the ease of use of our system.
It's our priority to be readily available and responsive to ensure any issues are swiftly addressed, and we're glad we could assist effectively with your menu and PDQ integration.
We're here whenever you need us, ready to help with any future needs. Thank you for choosing Grafterr and for your high recommendation!
Team Grafterr
Best Epos system and incredibe Team, just what we were looking for!
Tried a couple of Epos systems before but they did not meet our needs or expectations but with Grafterr, the best decision we ever made. We have had their system now since Nov 2022 and it includes epos system with integrated kitchen display and ordering platform.
Amazing team from sales to onboarding and technical support, nothing is too big or small for them. Incredibly patient and very professional. Reassuring at all times when things go wrong and swift to put right. Knowledgeable and understand our business model.
From all of us at Café Plus Colchester, we say a big thank you to Rachel, Neil, George,Yas, Sam and Michael and all at Grafterr. Keep on the good work
26 September 2023
Unprompted review
Reply from Grafterr
Thank you so much for your review! We're thrilled to hear that Grafterr has been the best ePOS system decision for Café Plus and that our comprehensive system, including the integrated kitchen display and ordering platform, has met your needs and exceeded expectations.
Your kind words for our team, from sales to onboarding and technical support, truly mean a lot to us. We pride ourselves on being patient, professional, and responsive, ensuring we understand and meet the unique needs of your business model.
We look forward to continuing our partnership and contributing to your success. Thank you for choosing Grafterr and for your encouragement to keep up the good work!
Team Grafterr
So far issues we faced was fixed
So far issues we faced was fixed, we are happy with service they provide. No user end fees monthly payments charge's reasonably low. I recommend this to all businesses no hidden fees and charges like other providers do
27 September 2023
Unprompted review
Reply from Grafterr
Thank you for sharing your positive experience! We're glad to hear that the issues you encountered were promptly resolved and that you're satisfied with the service we provide.
Our goal is to offer transparent pricing with no hidden fees or charges, ensuring a fair and straightforward experience for all our clients.
Your recommendation means a lot to us, and we appreciate your support. If there's anything more we can do for you, please let us know. Thank you for choosing us and for recommending our services to other businesses!
Team Grafterr
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.