I was disappointed in the charge of $100 for forms that are free on the US government website. While there is fine print on the initial screen I landed on, it was unclear to me that this is not a go... See more
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Replied to 61% of negative reviews
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Needed to make edits to my original application but the link to do so had expired, sent out an email asking for help. I got a response within minutes and the issue was resolved within 10 minutes. Fantastic and timely service.
I needed a correction made on my passport application. Company replied to my email and fixed my issue quickly.
Service was timely and accurate. Easy!
My Global Entry application was not showing up on my dashboard. Beth was extremely helpful as she walked me through all the steps needed to get it to show up.
Just spoke with Kendall who was extremely helpful and resolved our issue in less than 10 minutes.
I needed another passport for an upcoming trip! This sure was recommended by a friend!! It was extremely easy to use!! Months later I realized I had to fix something, emailed on a Sunday, got a response within minutes, my application was corrected, and resent all within the hour!!! Very impressed!!! Filling out government forms can be tedious and not fun! My experience with them was simply easy and appreciated!!! Don’t hesitate to!!!
Was very helpful. Never saw or found my email Thank you for your help
Hazel was so helpful and patient. I was nervous about making a mistake and she was very clear and took her time to help me.
Appropriate, clear communication helped with the process. Appreciated the reminders, but also the expediency of the process.
Tyler responded PROMPTLY & my typo was corrected & reissued new application.
Quick answer to the call, had my issue solved in just minutes, I’d made a mistake on the application form and had it all solved in less than 5 minutes with new form in hand, thank you!
Paige answered the phone after a couple rings. I expected to be on hold for a long time especially since it's a government entity. She was friendly and stayed on the phone with me for as long as it took to resolve the issue.
I spoke with Rachael who made the process quick and easy. I needed a new form and it was emailed to me within seconds. She was also kind and understanding to my situation.
You all are crooks and charged me $64 for an application that’s actually free….. I have to start this process all over again….. but I disputed the transaction ✌🏽
I’m applying for first passport and Beth was very helpful and pleasant with the questions about my application. She is a great asset!
Rachael A got back to me very timely, professionally, and accurately. Thanks so much.
Raine was very quick and thorough. Also very respectful in her response
Really great experience. Helpful, efficient and timely service throughout.
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