Hello Kad, thank you for reaching out. We understand your concerns and your frustration.
Please note that on the GovAssist Legal website, we do not offer services for ESTA applications. GovAssist Legal is dedicated to assisting customers in immigration issues. ESTA applications are only for non-immigration purposes.
You are refering to our GovAssist website. We are very saddened to hear that you weren't satisfied with the assistance and the service you received for your application.
Please note that we are a private, internet-based travel service provider dedicated to helping individuals travel to the United States, therefore our company is not a scam.
So far we have assisted hundreds of thousands of clients travel to the United States.
The amount of money you paid for the ESTA application was for the processing of your ESTA form, including professional review, to ensure the highest chance of application success. It also includes ongoing support through the entire application process with any questions or concerns you might have.
For your consideration, please find below the benefits you receive with your purchase:
1) Professional review of your application, ensuring high chances of approval by the U.S. Department of Homeland Security.
2) 24/7 professional assistance and support with any of your questions related to your travel to the U.S., before or after the application is processed.
3) Prompt processing, including contacting the U.S. Department of Homeland Security to make sure we prevent common delays.
4) One-time courtesy reprocessing of your application, in the event incorrect personal information was included the first time you submitted the application with our company.
Moreover, please note that there is a disclaimer on our website indicating that GovAssist isn't affiliated with either the US Embassy or the US Government. Therefore, we are very sorry to hear you have missed the disclaimer.
Since your application has been escalated to our Billing Department, rest assured that they will do all they can to assist you with your request.
Again, we are very sorry to hear that you weren't satisfied with the service. Thank you again for contacting us and we hope that our explanation will provide the necessary answers regarding the price of our services.
We wish you a nice day.