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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers expressed satisfaction with the staff, frequently highlighting their helpfulness, patience, and efficiency in assisting with various requests, from setting up trips to retrieving flight information. Reviewers often praised specific individuals for providing excellent service and making their interactions pleasant and easy. However, some people were dissatisfied with the booking process, payment, and pricing. Many customers reported issues where the final price differed from the initially advertised or expected price, sometimes requiring additional payments or leading to changes in their travel plans. There were also instances where customers faced challenges with seat availability after booking, resulting in further charges or adjustments to their itinerary.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise specific agents like John, Franco Ortiz, and... See more

Price

Users describe negative interactions with price, frequently reporting unexpected additional charges after... See more

Booking process

Clients share negative opinions on the booking process, with many reporting issues such as hidden charges,... See more

Payment

Reviewers mention negative feedback about payment. Many customers report that the company takes their money... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised specific individuals like John,... See more

Based on these reviews

Rated 5 out of 5 stars

Reina, the attendant who talked to me in this evening (Brazil time) was very nice and dispensed a great attention to my demands. You are blessed for having such a good professional working with you. C... See more

Rated 5 out of 5 stars

Today booked my infant ticket i talk to John William that person help out of the way he such nice and helpful person thanks for John bcoz the guide very clear

Rated 5 out of 5 stars

John Williams was very efficient.My flight is on Monday October 5, 2025. He was connecting with me on October 5 was made thongs easy for me.

Rated 5 out of 5 stars

RAYMOND BROWN WAS AWSOME DID A VERY GOOD JOB ON HELPING ME NEED MORE PEOPLE LIKE RAYMOND THANKS AGAIN FOR ALL YOUR HELP

Rated 5 out of 5 stars

We had a very good experience with Raymond Brown he called to confirm our booking and made sure we had our boarding passes thanks again Raymond

Rated 5 out of 5 stars

Raymond Brown was extremely helpful with helping to set and confirm the travel reservations for my son for the holiday. His service was great.

Rated 1 out of 5 stars

Looks like I have the same issue as everyone here. Booked a flight and right after I received a phone call stating they were not seats available. "offer me an option" for another flight yet they wer... See more

Rated 1 out of 5 stars

Do not use this site. It is a scam. I booked airline tickets to NYC and got a confirmation email immediately upon booking, only to receive a call an hour later saying that there’s a fare difference of... See more

Rated 1 out of 5 stars

SCAM ALERT!!! 5 round trip tickets from Chicago to Cancun was originally $1121 but the return flight price changed to the tune of $500 per person. I called United and they said my flight costs $4850.... See more

Rated 1 out of 5 stars

Warning – Unreliable Service! Be very careful when dealing with this company. After I made a booking and received a booking number, they contacted me saying the price needed to be changed. Then the... See more

Rated 1 out of 5 stars

The only reason I gave them a 1 on the review is because ZERO is not an option. I booked a flight, and 30 minutes later a Rep called to say there are no more seats available at that price. BUT we ca... See more

Rated 1 out of 5 stars

I had a horrible experience with this website and will never use it again. After I booked my tickets, someone from their customer service called me to say that while the return flight was co... See more

Rated 1 out of 5 stars

stay away from them. They are fake, deceptive and dishonest. They'd advertise an airfare, once you pay with credit card, instead of issuing your e-ticket, they'd ask you to call their hot number. Once... See more

Rated 1 out of 5 stars

Good morning.... Yesterday August 23rd I made some reservations through the jetcost website that redirected me to gotoflyer. They called me after 1 hour of charging for the reservations to tell me tha... See more

Rated 1 out of 5 stars

The website is a load of crap. We booked a cheap flight. The price suddenly increased almost fivefold. Plus, we couldn't fly from Miami and had to go to Fort Lauderdale. We're very disappointed and wi... See more

Rated 1 out of 5 stars

I purchased airline tickets on 09/04/2025 through GOTOFLYER’s website for myself, my wife, and my daughter, for travel from San Francisco to Houston. I was charged $392.51 and received a booking... See more

Rated 1 out of 5 stars

I booked a flight and when I booked it I received a email stating I will receive my booking confirmation info and hours went by and I didn’t receive anything . I went to see the reviews so I got anxi... See more

Rated 1 out of 5 stars

Scam Alert, Scam Alert stay away from this website. Got an email confirmation for a round-trip ticket and then they called and said that I would have to pay an additional $642. They first said oh you... See more

Rated 1 out of 5 stars

Zero stars!! This is a complete scam. this is a SCAM SCAM SCAM! They are going to hang up the phone and bully you. The tickets are not in process, I called the airline and they had no knowledge of the... See more

Rated 1 out of 5 stars

If there were negative stars they would get them. The absolute worst! Complete bait and switch. They promoted $1060 for 5 seats and then call me telling me there are only 3 seats for that pric... See more

Rated 1 out of 5 stars

SCAM! TOTAL SCAM! Booked flights. They called me hour later said flights not available. Wanted to change Airlines/ Flights to economy seats for an additional $1000.00 +

Rated 1 out of 5 stars

I booked two round trip tickets. I called to make a change to return trip, they advised it would be an additional cost. So, I left the original itinerary and confirmed that they would... See more

Rated 1 out of 5 stars

Ellie was the rep that called me. If I could rate this place a 0 I would. Bought and paid for my ticket and get a call the next day saying I would have to pay $378 more to fly from my local airport... See more

Rated 1 out of 5 stars

If I could give a zero star! SCAM! SCAM! SCAM! FOLKS! DONT FALL FOR THIS!!!!!!! WE LOST MONEY. THEY WANTED TO HAVE MY 5 YR OLD FLY ON A DIFFERENT FLIGHT THAN US! WOULDNT REFUND US FULL AMOUNT! E... See more

Rated 1 out of 5 stars

Make Sure do not book from this website .for the first time they show a cheap price when they used your card then they charge you Extra amount .


Company details

  1. Airline Ticket Agency

Written by the company

At gotoflyer.com, we strive to give customers and clients the greatest possible services. Our main goal is to provide you with some exclusive and unbeatable flight ticket and vacation packages discount when you book travel accommodation such as hotels or vacation packages. Additionally, we assume full responsibility for the adventure and try even harder to guarantee complete service and solution to our customers.


Contact info

3.7

Average

TrustScore 3.5 out of 5

290 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

I purchased airline tickets on…

I purchased airline tickets on 09/04/2025 through GOTOFLYER’s website for myself, my wife, and my daughter, for travel from San Francisco to Houston. I was charged $392.51 and received a booking reference.

The next day, a GOTOFLYER representative called and demanded an additional $600 to “confirm” the tickets. Suspicious, I contacted United Airlines directly and discovered that no reservations existed under our names.

This company took my payment without issuing valid tickets, then tried to pressure me into paying more. This is a deceptive and fraudulent practice. I have already reported the transaction to my bank for a chargeback and will be filing complaints with the DOT, FTC, BBB, and United Airlines.

Warning to others: Do not trust this site. They will take your money, fail to book your flights, and then demand more. Save yourself the stress and book directly with the airline or a reputable travel agency

4 September 2025
Unprompted review
Rated 1 out of 5 stars

Not right

Good morning.... Yesterday August 23rd I made some reservations through the jetcost website that redirected me to gotoflyer. They called me after 1 hour of charging for the reservations to tell me that the reservations were no longer available. So they tried to offer me more expensive ones which I did not accept. Gotoflyer decided to give me a refund but with a penalty of $45 per booking since gotoflyer alleges that America Airlines charges for the same things which is not true. Gotoflyer charges me the money. Gotoflyer is advertising the same flight with the same departure time from the same airport with the same stopover and arrival time to Puerto Rico with the same price. To me understand that that is a SCAM. I am writing to you to take action on the matter since I am going to make this public on social networks. 

22 August 2025
Unprompted review
Rated 1 out of 5 stars

I booked two round trip tickets and they try to charge me additional money to secure my return flight.

I booked two round trip tickets. I called to make a change to return trip, they advised it would be an additional cost. So, I left the original itinerary and confirmed that they would be making no changes. A few minutes after that call they called me back and advised that they were only able to book my outgoing flight not my return. They advised that they were able to book my return flight if I paid an additional fee of $1800. I explained to them that I paid for two roundtrip tickets, not two one way tickets. They explained that was my only option since they had already ticketed my outgoing flight. I told them that there actions amounted to fraud and that I would be reporting them to my credit card company for unauthorized charges. They hung up on me.

Then they sent me the following email as if to insinuate that they were having difficulties in contacting me when they just called me from this number - +1 (315) 538-9510:

Dear Customer,
We are writing to inform you about the status of your flight booking request with booking reference #XXXXX
We're currently processing your flight booking (Reference #XXXXX) but have been unable to reach you at the provided number. Could you please provide an alternative contact number for further discussion?
This will enable us to promptly address any questions or concerns you may have and finalize your booking to your satisfaction.
Please feel free to reply to this email with your alternative contact number, or you can reach out to our Support Team directly at our toll-free number 1-844-482-4806.
Thank you,
Support Team
1-844-482-4806
Toll-free USA/Canada: 1-844-482-4806
Email : (Trustpilot doesn’t allow you to add email of company)
Website : Gotoflyer.com

9 August 2025
Unprompted review

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