I ordered a shirt on 12/5 and a few days later received an email saying expected arrival was 12/13. I tracked the order and it said Cincinnati,OH on 12/12. On 12/13 the tracking said Honolulu, H... See more
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Perfect, wonderful mugs that arrived even sooner than expected! Definitely my new favorite mugs. So special personalized for me and my precious kitty of over 21 years whom I lost last year. These mean... See more
Great experience. Ordered the hat that says “protected by (insert name of dog)” for our future grandson. Order was delivered promptly and just as expected. Good quality. Our son and daughter in law... See more
As a Christmas gift for my daughter I ordered a personalized mug of her & her dog on a beach, two of her most favorite things. The endless number of options that were available to personalize it made... See more
Company details
Information provided by various external sources
At Gossby, we strive for meeting your specific requirements for beautifully-designed and unique personalized products, including mugs and canvas. Open the door to the world of custom-made products with a diverse number of topics updated regularly - family, best friends, animals/pets, sisters, and so much more! We provide personalized mugs and canvas with a wide variety of custom-made choices, from hairstyles, clothes, skin colors, quotes, and many more. Various topics to choose from: family mugs, best friends mugs, sisters mugs, animals mugs, etc.
Contact info
6901 Riverport Dr, 40258, Louisville, United States
- support@gossby.us
- gossby.us
Hasn’t replied to negative reviews
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I loved the product I received and it…
I loved the product I received and it looked just like it did online!
Still not received my order or any…
Still not received my order or any notification to why it's 3 months late
Very happy with the mugs I received
Very happy with the mugs I received. There was one with a flaw in the print and it was quickly replaced. Great customer service.
Great customer service
There was an issue with my product at the start and advised Gossby about it.
No push back or excuses, sent me the product again.
So refreshing to get great customer service, without fighting tooth and nail.
Excellent work!
Diligent and kind assistance
Diligent and kind assistance. I got what I ordered despite the difficulties of the pandemic and the distance. thanks
Last year I buyed two cups and…
Last year I buyed two cups and everything went right. This year I was just about to buy 4cups but when I was in the moment to pay...... I sudenly I realice that the price of the ítems had changed from 11,25$ into 13,80$, I was so angry 😤 that I decided not to buy any more. This is not fair, is dirty play.
First class service
First class service, speedy delivery and mugs wrapped very protectively - Just waiting now to see when you make mugs for a loving brother, I'll be first in line.
Many, Many thanks for the great service and a great variety to choose from.
The Mug was just like I wanted…
The Mug was just like I wanted it......perfect.
I really like the item's i have bight
I really like the item's i have bought they are very special and unique
The item was more fabulous than I…
The item was more fabulous than I expected
Loved the custom work!
I absolutely love my mugs
I absolutely love my mugs! I have received them from friends and sent them as gifts! They are so fun and meaningful. Great quality! I will definitely be gifting more!
No note when you ship to a friend?
When shipping as a gift, please enclose a note about who sent the item! My friend was wondering for a week ago sent her the mug. I need to customer service & they don't put in a gift tag or note, why not? Gossby I have 3 of your mugs & I've referred friends.. Please add a little note of shipping address is different than the billing address. Thank you
Not complying to customer requests even…
Not complying to customer requests even though it’s a simple ask. I want a 4th mug and you continue to refuse to match the quote with the picture I want
Love the sisters mugs I ordered
Love the sisters mugs I ordered. They arrived faster than I thought they would. Will order from Gossby again.
Beautiful and came in quickly!
I love these mugs
I love these mugs. I got one for a friend and for me. We use them when we facetime and it makes us happy
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