GoSimpleTax Reviews 

2,808
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 393 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service easy to use, straightforward, and highly efficient for their tax returns, often describing it as stress-free and intuitive. Many appreciate the excellent customer service, noting helpful and professional support with quick response times. The platform's user experience is frequently praised for simplifying a complex process, especially for non-UK residents. However, some people were dissatisfied with aspects of the website's design and clarity, noting that the interface could be more up-to-date, that certain dropdown boxes or pages were unclear, and that more upfront explanations were needed for complex issues.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, finding the software clear,... See more

Website

Clients share ambiguous opinions on the website, with many finding it easy to use, well-laid out, and simple... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the prompt, helpful, and patient... See more

Service

People report positive experiences with service, with many customers praising its ease of use and efficiency... See more

Response time

Users describe positive interactions with response times, with many appreciating the prompt and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simple, cleat and reliable to use for landlords self assessment tax return when living overseas. This is my 3rd year of using it. It saves, totals and keeps all the data while you are completing the r... See more

Company replied

Rated 5 out of 5 stars

I live in Aus and was late with return not understanding I need to account for only house in the UK even though not investment … also had a half of the financial year in England without income. As hal... See more

Company replied

Rated 5 out of 5 stars

As always, very easy to complete the tax return via the Gosimple tax portal and submit to HRMC, good hints too. One suggestion would be to change the colour coding from red and green for those of us... See more

Company replied

Rated 5 out of 5 stars

I have been using Simple Tax for around 8 years to file my tax return. It is intuitive and easy to use interface. The option to copy pages from one year into the next coming year is helpful and speeds... See more

Company replied


Company details

  1. Tax Preparation Software
  2. Software Company
  3. Tax Preparation
  4. Tax Preparation Service

Written by the company

HMRC recognised, GoSimpleTax is an easy and accurate way to calculate and submit your self-assessment tax return. GoSimpleTax performs hundreds of double checks, and lets you know which savings you may qualify for. Enter any relevant income & expenses into GoSimpleTax, and the software will highlight any issues or errors, to help ensure your tax return is 100% accurate. When ready, click submit to directly file your return to HMRC.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,808)

377 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Adequate

Adequate. Over priced. Won’t use next year, found cheaper elsewhere

10 March 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review.

Rated 4 out of 5 stars

Much simpler than HMRC

Much simpler than HMRC forms.
Well laid out input system.
A very good, helpful support team.
Helpful reminders (Optional).
Enable direct submission of tax return to HMRC.

9 March 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for the review and we are pleased you found the software easy to use and received good support.

Rated 5 out of 5 stars

GoSimpleTax,

GoSimpleTax,
They are really great. They seem to always sort out my issues when I have them.
Aiden and the team do a really good.
So thanks GoSimpleTax.

22 February 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for the review Sonia, will pass your positive comments on t Aiden and the team.

Rated 1 out of 5 stars

I paid the fee and the return didn’t…

I paid the fee and the return didn’t lodge or tell me there was a next step so I ended him getting a fine from the HMRC

19 February 2026
GoSimpleTax logo

Reply from GoSimpleTax

Hi,

The GoSimpleTax subscription provides access to our software to prepare your tax return, but the return needs to be reviewed and submitted by you to HMRC.

The GoSimpleTax subscription allows you to prepare your tax return and submit directly to HMRC, but in this instance it looks like you didn’t submit it once prepared. Full instructions on submitting are in the link below.

Here's a help article that shows how to file via GoSimpleTax - https://support.gosimpletax.com/portal/en/kb/articles/how-do-i-submit-my-self-assessment-3-3-2020

Thanks.

Rated 1 out of 5 stars

my return did not get submitted

my return did not get submitted, but i go tchargered!

19 February 2026
GoSimpleTax logo

Reply from GoSimpleTax

Hi,

The GoSimpleTax subscription provides access to our software to prepare your tax return, but the return needs to be reviewed and submitted by you to HMRC.

The GoSimpleTax subscription allows you to prepare your tax return and submit directly to HMRC, but in this instance it looks like you didn’t submit it once prepared. Full instructions on submitting are in the link below.

Here's a help article that shows how to file via GoSimpleTax - https://support.gosimpletax.com/portal/en/kb/articles/how-do-i-submit-my-self-assessment-3-3-2020

Thanks.

Rated 5 out of 5 stars

Made the job of submitting annual…

Made the job of submitting annual reports to HMRC so straightforward. I would highly recommend it!

14 February 2026
GoSimpleTax logo

Reply from GoSimpleTax

Many thanks for your review Pauline, and pleased you found the software so easy to use.

Rated 2 out of 5 stars

Very intrusive ID verification system.

Only reasons used this company because self assessment deadline was approaching and I didn’t realize overseas residents can’t make a self-assessment submission via the HMRC online portal.
Will not use this company again. Payment you see is not for entire submission. Each form used is charged for so fees can mount up.

ID verification system used exceptionally intrusive. Not only does verification system require a personal document it also requires you to allow a photograph look forwards and then turning right and left. Why was that necessary and where are my verification details now? More worryingly who has access to that data?

30 January 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Hello, thank you for your review and sorry you did not have a great experience. However, the price you paid is clearly stated on our website, with the Residency package central to the pricing. ID verification is something that is now becoming more widespread and applies to all systems that file to HMRC (and other government agencies/depts). It is designed to be as simple to use as possible and increase security for everyone. We do not see your data (apart from the fact you have passed the ID verification process) and use a very reputable company for this that takes all precautions when it comes to individuals data (see here for more detail https://support.stripe.com/questions/managing-your-id-verification-information#data-access).

Rated 5 out of 5 stars

happy customer

easy to use and very quick

3 February 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for the review Brenda, pleased you found the software so easy to use.

Rated 5 out of 5 stars

Stress free

Stress free. Easy to fill in form. I have used this service for years now and I am happy to continue. Thank you.

2 February 2026
GoSimpleTax logo

Reply from GoSimpleTax

Many thanks for leaving us this review

Rated 5 out of 5 stars

An excellent on line service backed by…

An excellent on line service backed by extremely good and very patient support, important to this Octogenarian.

29 January 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review Geoffrey and happy that we have provided you with good service.

Rated 5 out of 5 stars

Another year of excellent service

Another year of excellent service, simply to use and submit my Tax Return.

Yet again more improvements in the website making it even easier - will defintely use again next year

Thanks !

16 January 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for the review and for noticing the changes, pleased we could assist you again!

Rated 5 out of 5 stars

So easy to use once you become familiar…

So easy to use once you become familiar with what goes into each section. It also saves the information you’ve entered, minus the monetary value, for the following year’s tax return so it acts as prompts and makes the process so much easier and quicker for subsequent years.

1 February 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for the review Julie, and we're happy that the software is so useful to you.

Rated 4 out of 5 stars

User friendly for the first time…

User friendly for the first time taxpayer to file the assessment form especially with the SA109 form.

I can complete the Tax Assessment smoothly with some AI supports.

31 January 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for your review and we're pleased you found the software so user friendly.

Rated 5 out of 5 stars

NEW SOFTWARE, GREAT EXPERIENCE

FROM THE START, YESTERDAY THROUGH TO THIS EVENING, THEY WERE ALL SO HELPFUL. IT IS NEW SOFTWARE FOR ME. MANY QUESTIONS. ALL ANSWERED WITH PATIENCE, POLITENESS AND PROFESSIONALISM. SOFTWARE IS SO USER FRIENDLY. I CAN HIGHLY RECOMMEND GOSIMPLE TAX.

31 January 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review Jennie, and we're pleased that the support team were able to assist you with filing your return.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look