Gorailtravel Reviews 83

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their attentiveness, knowledge, and patience in planning holidays. Many people appreciate the personalized approach, with agents taking the time to understand individual needs and preferences, leading to well-planned and exciting itineraries. Reviewers frequently mention the excellent response times and the ease of communication, even across different time zones. The locations and holiday experiences are highly anticipated, with many expressing excitement for their upcoming trips. The overall service is described as seamless and efficient, making the planning process stress-free for consumers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Holidays

Customers express great excitement and satisfaction with their holiday planning experiences. Many reviewers... See more

Service

Consumers find service to be positive, highlighting the attentive, knowledgeable, and genuinely invested... See more

Location

Users describe positive interactions with location, highlighting that agents effectively incorporated desired... See more

Response time

Clients share positive opinions on response time. Many customers highlight the quick and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Peter was amazing. From day 1 of his contact with us thru the day we finalized and booked our travel, Peter patiently and expertly listened, worked with us, and made changes and scheduling adjustmen... See more

Rated 5 out of 5 stars

Joe was very efficient in reaching out to prepare an itinerary for us when previous travel plans were disrupted. Joe made great suggestions and provided hassle free booking experience. Look forward... See more

Rated 5 out of 5 stars

Our Swiss rail trip was canceled by a different company but we already had plane tickets and pre and post reservations. I found GoRailTravel and they were able to put together a wonderful trip itinera... See more

Rated 5 out of 5 stars

We were drawn to the rail tours and requested more information. Adam listened carefully, gave us options, and suggested the private driver tour for our small family group, which will allow us to be mo... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

83 reviews

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Rated 5 out of 5 stars

Peter is the best !!

Peter was amazing in stetting up a tour for us to meet our wants and keep it with in budget. He was so prompt in responding to my emails and called when he said he would even with a 6 hour time difference. Looking forward to touring Ireland in the fall.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

An Unforgettable Scottish Rail Adventure – Perfectly Planned

I recently worked with Peter to plan my Scottish Rail, Castle and Distillery Tour (September 8–16, 2026), and I could not be more pleased with the experience.

From the very beginning, Peter took the time to truly understand my interests — scenic rail journeys, historic castles, and immersive whisky experiences — and thoughtfully refined the itinerary to align perfectly with what I wanted. Together we crafted an incredible journey that includes Edinburgh’s Royal Mile and underground ghost tour, Stirling Castle, Inverness and Loch Ness, the Jacobite Steam Train through the Highlands, Glen Affric, Culloden, Speyside whisky touring, and a wonderful Wde Whisky tasting experience in Edinburgh.

Peter was always friendly, engaging, responsive, and genuinely invested in making this trip exceptional. He answered every question thoroughly and helped fine-tune the details — from hotel selections like Motel One Edinburgh-Royal and Craigmonie Hotel in Inverness, to rail passes and guided experiences — ensuring the entire journey flows seamlessly.

What stood out most was how collaborative the process felt. Peter made adjustments with ease and offered thoughtful suggestions while always respecting my preferences and budget considerations.

If you’re considering a rail-based tour through Scotland, I highly recommend working with Peter. His expertise, attention to detail, and personable approach truly elevate the planning experience and give you confidence that your trip will be unforgettable.

I am beyond excited for this adventure — and grateful to Peter for helping bring it to life!

23 February 2026
Unprompted review
Rated 5 out of 5 stars

This is exactly what we were looking…

This is exactly what we were looking for. Someone to turn our wants into an itinerary that works with our previously planned Red Stag hunt near Inverness. Adam was able to have our tour reach all the highlights and end tour right where hunt picks up. Perfect! Really looking forward to this adventure

19 February 2026
Unprompted review
Rated 5 out of 5 stars

We are planning a trip to Scotland in…

We are planning a trip to Scotland in September 2026. There are 3 of us - myself, my husband and a friend. We were originally going to plan the trip ourselves, rent a car and do all of our own planning and booking. My husband saw the Go Rail Tours website information and we decided to contact them to get some information. I had a bit of difficulty at first with connecting with someone but as soon as I made contact with Peter it has been wonderful. Peter has been excellent at listening to what we want to experience from this trip. He has been extremely patient as we have made adjustments to suit our needs and our budget. He has explained things in good detail and I’m confident that if we need to make any changes/adjustments down the road that he will work with us to make this trip an amazing experience for us all.
Peter also went out of his way to chat during his weekend to adjust some things on our itinerary. When I confirmed the trip with Peter he genuinely sounded excited and happy for us.
We are all very excited about our upcoming trip to Scotland.
Thank You Peter!

18 February 2026
Unprompted review
Rated 5 out of 5 stars

10 Star Rating for a Superior Customer Service Experience!

I recently worked with Adam to explore our options for consideration of booking a train tour with Gorailtours.com, and I couldn’t be more impressed with the level of service I received. From the very first inquiry, Adam was attentive, knowledgeable, and genuinely invested in finding the perfect itinerary for my husband and me. Adam even went as far as to provide services and follow-up with us after hours and over the weekend. Hats off to Adam as he represents Gorailtours.com and not only provides excellent customer service. His diligence and commitment to his job and clients provides for an awesome customer experience. Thanks Adam, for a job well done!! :-)

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Right from first contact Peter was…

Right from first contact Peter was extremely helpful by listening to what I wanted to see and do in Scotland. He came upwith a perfect plan and explained it all in detail.
Loved the map and detailed itinerary. Can’t wait to go

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Responsive Agent

Peter has been great at adapting a trip agenda to my desires. He works quickly and always seems to be available to suit my schedule. I've enjoyed working with him.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

I loved working with Peter

I loved working with Peter - he was knowledgeable and extremely patient as he helped me create my dream trip to Scotland-can't wait to go!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Adam Smith has been awesome!

I am in the planning stage of my dream trip to Wales and Scotland and Adam Smith with GoRailTours has been fantastic. He sent me a great itinerary, fully explained all the details and costs, and even made a very helpful video pairing a map with pictures of the areas and attractions as he walked us through the trip. He hopped on multiple calls to answer all my questions and make adjustments to ensure we LOVE our experience.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Working with Adam at Gorailtours was a…

Working with Adam at Gorailtours was a wonderful experience. Adam took great delight in helping up plan a "Bucket List" tour in the Scottish Highlands. Adam was truly excited we were excited about the choices he proposes. Will certainly recommend Adam and Gorailtours to friends and family!

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Great personalized service!

We were drawn to the rail tours and requested more information. Adam listened carefully, gave us options, and suggested the private driver tour for our small family group, which will allow us to be mostly self-directed. He helped us design a trip that hit all the places we really wanted to go, plus recommended other activities we wouldn't have known about. He was very patient with all our changes and questions and provided more than enough detailed information for us to make decisions.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Adam did a great job of putting…

Adam did a great job of putting together a couple of itineraries for us. Our plans are on hold for now but we will reach out for more info when we are more definite about doing the trip. Thanks Adam!

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Peter was brilliant at helping us pull…

Peter was brilliant at helping us pull our trip together. We were specific about just going to Dublin, Dingle and Galway and he pulled together a great itinerary for us. Very patient and with some great pub and activity recommendations.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Adam Rocks

Adam did so amazing with us and booking the trip of our dreams 🙏🏼 thank you so much man! We can’t wait 😌

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Reservations made!

Peter with GoRail has been patient and responsive to the changing desires of three fickle females setting up an itinerary together. Just placed our deposit and looking forward to a great trip thanks to his efforts!

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Patience by Peter due to my difficulty…

Patience by Peter due to my difficulty accessing a computer to accurately sign up for my rail excursion. Appreciated the listening skills by peter to adjust my interest to the Cliffs of Moher. Excited now and so looking forward to this life long trip. Thank you Peter

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Feeling secure with GRT & Adam!

I found GRT by chance while trying to plan my vacation by myself. Having never been in Ireland or Europe there were so many things to consider. Luckily, I connected with Adam and my 21 day vacation is now planned. Adam has explained everything thoroughly, given his knowledgable advice and has been so easy to work with. I an looking forward to my trip!

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Ireland and Scotland tours

We worked with Peter for our first ever trip to Ireland and to Scotland. He was very conscientious and considerate of all our needs. We are older adults and cannot do a lot of touring and he made sure we had good accommodations, but will also get to see the sites we want to see both in Ireland and Scotland . He did not get annoyed when we had to make changes. He was very personable and patient also.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Our Travel Specialist Peter at GoRailTours was super helpful designing a custom trip through Scotland to meet our sightseeing goals and budget!

Our Travel Specialist Peter at Gorailtours was incredibly helpful and patient with us as we explored multiple options for our upcoming trip to Scotland. His local knowledge and expertise really made a difference whenever we had questions. Peter had no problem adjusting our itinerary over the course of our joint planning calls as we sought just the right mix of hotels, events and transportation transfers to meet our sightseeing goals and budget.

14 January 2026
Unprompted review

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