Goose Creek Reviews 

14,022
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 7,475 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their outstanding quality and amazing, long-lasting scents that effectively fill their homes. Many appreciate the wide variety of fragrances and the fantastic, affordable prices, often seen as a great bargain. Reviewers also highlight careful packaging and timely delivery, ensuring items arrive securely. However, some customers noted occasional broken items upon delivery, despite secure packaging. A few also experienced shipping delays, with orders sometimes taking longer than expected. These issues were often mitigated by prompt customer service, which quickly resolved problems like replacements for damaged goods.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many consistently praising the amazing and long-lasting... See more

Quality

Consumers find quality to be positive, with many reviewers praising the amazing and long-lasting scents that... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the fast shipping times and... See more

Order

Reviewers mention positive feedback about order, with many expressing satisfaction with the ease of ordering... See more

Price

Customers consistently note positive experiences with price, often praising the fantastic and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my third time ordering from Goose Creek. I always bought my candles at Bath & Body Works, but Goose Creek’s candles have such amazing scents, that I can smell throughout my house; more than an... See more

Rated 5 out of 5 stars

Outstanding quality and wonderful fragrance! I first started ordering for holiday scents, then ventured into room fragrances with adjustable dispensers - love the lilac! They pack their candles very... See more

Rated 5 out of 5 stars

Delivery service is extraordinary. Keep packing product with care and use delivery service that has exceptional reviews to ensure candles/boxes arent dropped and mishandled. Ive only had 1 candle bre... See more

Rated 5 out of 5 stars

Goose Creek is outstanding in description of scents. You aren't surprised very often with a candles aroma performance. Goose Creek is a consistent company in providing shipping information and with... See more


Company details

  1. Home & Garden

Information provided by various external sources

Create a warm, inviting atmosphere in every room of your home with artisanal scented candles and other ambiance-enhancing fragrance products from Goose Creek.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(14,022)

7,297 reviews in the last 12 months

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Rated 5 out of 5 stars

Love Goose Creek.

I started getting Goose Creek candles a few months ago and some of the wax melts and perfume sprays . I Love the products and the scents . I order a lot now from them. The candles smell amazing and the wax melts scents last a long time. I also love the body sprays they have a great variety of them. I have been very happy with their products I recommend them to anyone. I will be purchasing their products again. Also their prices are very reasonable and they have great sales all the time.

20 July 2026
Rated 5 out of 5 stars

I always love buying your candles when… they are on sale. Let’s be honest times are hard and when the candles are normal price, they’re too expensive.

I always love buying your candles when you have your specials they always smell great and fill the room. I think my only criticism would be. I prefer using a candle warmer as opposed to burning them, and I find that in doing it with most candles, you lose your scent quicker as opposed if you were to burn them down. Still I’m not gonna hold that against you because all candles do that which is why I still gave you five stars.

20 July 2026
Rated 1 out of 5 stars

Just go to bath & body works

Their shipping process takes forever. Took 2 weeks just to finally ship it out of their warehouse. I had to reach out to them and I tried to cancel since it had been 2 weeks and the it still hasn’t shipped but they refused to cancel even though it hasn’t shipped. The smell is okay but the throw is awful, you can’t even smell it in a smaller room. Do yourself a favor and stick with the professionals that know how to do candles & go to bath and body works.

20 July 2026
Goose Creek logo

Reply from Goose Creek

Hi Shannon!

We're sorry to hear about your experience and understand how frustrating it is when an order takes longer than expected to ship and doesn't meet your expectations once it arrives.

We'd like the opportunity to review your concerns further. Since we're unable to access order details through Trustpilot, please submit a support request using the link below:

https://goosecreeksupport.zendesk.com/hc/en-us/requests/new

Our team reviews all inquiries and typically responds within 24–48 business hours, depending on current support volume. We appreciate the opportunity to review your order and assist further.

Thank you for bringing this to our attention.

— Goose Creek Customer Support

Rated 5 out of 5 stars

Great Products

I love the huge selection of scents, and can always find great scents for each season. Candles, plug ins, wax melts, and soaps are all good. I wish the body wipes would be available every summer.

20 July 2026
Rated 2 out of 5 stars

Ordered 6 candles, got 4.

Ordered 6 candles, paid for them. Then Goose creek sent email that 2 candles (Saltwater Seagrass 3-Wick Candles) were not available and I would get a refund. No refund yet per my visa account. No apology, no ability to substitute, no discount for shipping 4 rather than 6 candles. I like these candles and use them for gifts. Ordered more at Christmas time a month before and they did not arrive in time. Why would this company sell things they don't have?? One extra star from 1 to 2 as I do like these candles.

25 July 2026
Unprompted review
Goose Creek logo

Reply from Goose Creek

Hi Jennifer!

We're sorry to hear about your experience and understand how frustrating it must have been to receive only part of your order, be notified that two items were unavailable, and still be waiting for your refund.

We'd like the opportunity to review your concerns further. Since we're unable to access order details through Trustpilot, please submit a support request using the link below if you haven't already:

https://goosecreeksupport.zendesk.com/hc/en-us/requests/new

Our team reviews all inquiries and typically responds within 24–48 business hours, depending on current support volume. We appreciate the opportunity to review your experience, look into the status of your refund, and assist further.

Thank you for taking the time to share your feedback.

— Goose Creek Customer Support

Rated 3 out of 5 stars

The smell is good at first but doesn’t…

The smell is good at first but doesn’t last long.

20 July 2026
Goose Creek logo

Reply from Goose Creek

Hi Melinda!

Thank you for taking the time to share your feedback. We're sorry to hear that while you enjoyed the fragrance initially, the scent didn't last as long as you expected.

We'd like the opportunity to learn more about your experience. Since we're unable to access order details through Trustpilot, please submit a support request using the link below if you haven't already:

https://goosecreeksupport.zendesk.com/hc/en-us/requests/new

Our team reviews all inquiries and typically responds within 24–48 business hours, depending on current support volume. We appreciate the opportunity to review your feedback and assist further.

Thank you for sharing your experience.

— Goose Creek Customer Support

Rated 5 out of 5 stars

LOVE, LOVE, LOVE GOOSE CREEK❤️

I wanted to try ordering once to see how the experience went as well as the quality of the products. Super fast shipping, the candles and wax melts were perfection and as a person who burns a scented candle almost every night, the price is the best around. And once I figured out that I can buy a pack of wax melts to test scents before wasting a candle that I don’t like, I’m a future customer for life as well as an spokesperson for anyone asking where my wonderful candles came from!

20 July 2026
Rated 5 out of 5 stars

I absolutely love goose Creek candles

I absolutely love goose Creek candles, and I make sure to order as many as I can within my budget when they have their clearance sales. But usually I end up with 3 to 7 broken candles in every shipment. Although it is not too cumbersome to get them exchange, I would just like to get all my candles at once however, in this shipment of 40 I did not receive one broken candle!
My dearest friend came by when I receive that particular shipment she had never heard of Goose Creek! I shared with her two or three from my order. That evening she called me to rave about how beautiful the smell, and how strong the throw! I told her this is why I’m very fond of goose Creek sometimes it is a hit and miss but eight out of 10. I usually get a candle that I like and this throw and smell is always wonderful!
I think for us DEDICATED goose Creek purchasers we should be able to receive free products!

18 July 2026

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