Goose Creek Reviews 

14,046
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 7,423 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredible variety of amazing, long-lasting fragrances and the exceptionally fair prices. Reviewers also deeply appreciate the secure packaging and prompt delivery service for their everyday orders. People often mention how easy it is to discover wonderful gifts for friends and family. However, some customers also noted significant delays with shipping times and occasional delivery service issues. A few people experienced broken items upon arrival or missing packages entirely during the transit. Some reviewers also mentioned that certain candles completely lacked a strong fragrance throw when burned.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the candles and wax melts offer wonderful... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the candles and wax melts... See more

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting fast shipping and prompt... See more

Order

Clients share positive opinions on order, consistently praising the ease of the process and prompt... See more

Price

Reviewers mention positive feedback about price, consistently describing costs as fair, fantastic, and some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's super easy navigating around the site! Any questions I had or suggestions needed, were answered straight away! After I finally had my choices in my cart, I experienced no issues with the check ou... See more

Rated 5 out of 5 stars

I have purchased from Goose Creek several times before and was surprised when one of my 3 wick candles was damaged. I sent an email to customer service and received a response almost immediately. I... See more

Rated 5 out of 5 stars

I am happy with the scents I chose, just a light hint in the air, not overpowering. The delivery did take a while; it didn't matter to me, but just be aware if ordering for a special occasion

Rated 5 out of 5 stars

Sent on my claim for the damaged candles, form was simple and easy to include pictures. Was contacted within 24 hours and candles were sent right away. The emails were very prompt, informative and ple... See more


Company details

  1. Home & Garden

Information provided by various external sources

Create a warm, inviting atmosphere in every room of your home with artisanal scented candles and other ambiance-enhancing fragrance products from Goose Creek.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(14,046)

7,339 reviews in the last 12 months

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Rated 5 out of 5 stars

Great products for the price

Great products for the price. Love so many of their scents. I especially like the plug in scents the best. Their candles always burn even and a lot of throw. Easy to order and the tracking of purchases.

20 July 2026
Rated 5 out of 5 stars

Love Goose Creek.

I started getting Goose Creek candles a few months ago and some of the wax melts and perfume sprays . I Love the products and the scents . I order a lot now from them. The candles smell amazing and the wax melts scents last a long time. I also love the body sprays they have a great variety of them. I have been very happy with their products I recommend them to anyone. I will be purchasing their products again. Also their prices are very reasonable and they have great sales all the time.

20 July 2026
Rated 5 out of 5 stars

I always love buying your candles when… they are on sale. Let’s be honest times are hard and when the candles are normal price, they’re too expensive.

I always love buying your candles when you have your specials they always smell great and fill the room. I think my only criticism would be. I prefer using a candle warmer as opposed to burning them, and I find that in doing it with most candles, you lose your scent quicker as opposed if you were to burn them down. Still I’m not gonna hold that against you because all candles do that which is why I still gave you five stars.

20 July 2026
Rated 1 out of 5 stars

Just go to bath & body works

Their shipping process takes forever. Took 2 weeks just to finally ship it out of their warehouse. I had to reach out to them and I tried to cancel since it had been 2 weeks and the it still hasn’t shipped but they refused to cancel even though it hasn’t shipped. The smell is okay but the throw is awful, you can’t even smell it in a smaller room. Do yourself a favor and stick with the professionals that know how to do candles & go to bath and body works.

20 July 2026
Goose Creek logo

Reply from Goose Creek

Hi Shannon!

We're sorry to hear about your experience and understand how frustrating it is when an order takes longer than expected to ship and doesn't meet your expectations once it arrives.

We'd like the opportunity to review your concerns further. Since we're unable to access order details through Trustpilot, please submit a support request using the link below:

https://goosecreeksupport.zendesk.com/hc/en-us/requests/new

Our team reviews all inquiries and typically responds within 24–48 business hours, depending on current support volume. We appreciate the opportunity to review your order and assist further.

Thank you for bringing this to our attention.

— Goose Creek Customer Support

Rated 5 out of 5 stars

Great Products

I love the huge selection of scents, and can always find great scents for each season. Candles, plug ins, wax melts, and soaps are all good. I wish the body wipes would be available every summer.

20 July 2026
Rated 2 out of 5 stars

Ordered 6 candles, got 4.

Ordered 6 candles, paid for them. Then Goose creek sent email that 2 candles (Saltwater Seagrass 3-Wick Candles) were not available and I would get a refund. No refund yet per my visa account. No apology, no ability to substitute, no discount for shipping 4 rather than 6 candles. I like these candles and use them for gifts. Ordered more at Christmas time a month before and they did not arrive in time. Why would this company sell things they don't have?? One extra star from 1 to 2 as I do like these candles.

25 July 2026
Unprompted review
Goose Creek logo

Reply from Goose Creek

Hi Jennifer!

We're sorry to hear about your experience and understand how frustrating it must have been to receive only part of your order, be notified that two items were unavailable, and still be waiting for your refund.

We'd like the opportunity to review your concerns further. Since we're unable to access order details through Trustpilot, please submit a support request using the link below if you haven't already:

https://goosecreeksupport.zendesk.com/hc/en-us/requests/new

Our team reviews all inquiries and typically responds within 24–48 business hours, depending on current support volume. We appreciate the opportunity to review your experience, look into the status of your refund, and assist further.

Thank you for taking the time to share your feedback.

— Goose Creek Customer Support

Rated 3 out of 5 stars

The smell is good at first but doesn’t…

The smell is good at first but doesn’t last long.

20 July 2026
Goose Creek logo

Reply from Goose Creek

Hi Melinda!

Thank you for taking the time to share your feedback. We're sorry to hear that while you enjoyed the fragrance initially, the scent didn't last as long as you expected.

We'd like the opportunity to learn more about your experience. Since we're unable to access order details through Trustpilot, please submit a support request using the link below if you haven't already:

https://goosecreeksupport.zendesk.com/hc/en-us/requests/new

Our team reviews all inquiries and typically responds within 24–48 business hours, depending on current support volume. We appreciate the opportunity to review your feedback and assist further.

Thank you for sharing your experience.

— Goose Creek Customer Support

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