Goose Creek Reviews 

I ordered about 7 days ago on july 11th 2026. Email said ahipping in 2-3 days when i checked at 5 days still prossesing. So i contacted them and got a pretty much reply as sorry you just need to wait until it ships. When got to 7 days still had not shipped. I sent email to cancel my order and refund my money. Hmm all of a sudden that email was shut down and advised send email to another email address. But didnt even give email actual address. Sent email to new address and have gotten no reply. Which got email back if over a day, may not be able now to cancel. You did not ship close to what was stated in order or even beyond that. BS. you cant follow your own rules why should i have too.
Really bad customer service, and shipping

I've been a long time customer. I sent a email informing customer service that I received an order and three of the candles has NO SMELL! I never heard back but your asking how did you so! LOL

Really miss this scent please bring it back!

I love the candles very much!! The only ones I buy!

Tried the melts, I will stick with the candles. Might just be me but the scent is more prominent.

Ever since I came across an ad probably a year or more ago, I have been a consistent customer. I’m obsessed with Goose Creek Candles lol. No other candle company has had such a vast array of candles to choose from but that also EACH and everyone I buy is “strong” until the end. Even some well known expensive companies have had far too many candles that aren’t strong enough to fill a room.
I wish they could get delivered a little quicker but when that delivery is coming, I listen for the UPS truck like a kid lol.
I gift them as well. It’s my thing

I ordered wax melts on July 7 2026. After the seven days , it is still being processed. I reached out to customer service and received an email back from someone named dana. She told me already what I knew that it was still being processed.So I wrote back to her. Then she emailed me back saying that it will be shipped on July 16 2026. I never experience such a horrible shipping. They are the slowest in getting your things together to ship to you. The best is that you pay for shipping. I wanted to try to cancel the order , but you cannot seem to do it. So when the order comes , I am going to refuse delivery and let it go back to them and get my money back. I will continue to order from bath and body works and also from yankee candle. I seriously suggest not ordering from them.They take forever to process and ship and order. Goose goose duck. Make sure you duck goose creek. Seriously. Now I receive a response from them through my review. It says the contact support LOL. Are they for real? I already contacted support.So what else can support for me. This company all like actors and a movie.CHARECTERS LOL.I am soooo done with them.

Packaged beautiful, arrived in a timely manner. Cannot wait to try all the scents. Great value 👏 👌 👍

This is the only place I buy my candles from! They have never let me down so far. The scents smell so good and just having the candle lid off and not burning the candle and you still smell the candles really good. They always have good deals going on. I constantly buy for myself and my family and friends. We all love this product. Delivery is always so fast too. I'll order from goosecreek and some other stuff on other apps and I always get my candles first. The packaging is great too cause you don't have to worry about any candles being broken or chipped. Haven't been let down yet.

Very smooth transaction, all items I’ve purchased are excellent!

Outstanding quality and wonderful fragrance! I first started ordering for holiday scents, then ventured into room fragrances with adjustable dispensers - love the lilac! They pack their candles very carefully, so no breakage. Great source for quality home fragrance!

Amazing products and service!

The company compensated me for the defective product but it took a lot of effort on my part to get a resolution. It wasn’t until after I negatively reviewed their product on trust pilot that any resolution was provided. The product was wonderful but I think perhaps how they store or ship the candles or maybe even changes in their measurements of the scents has changed to be more profitable. I haven’t received the new candles but will update when I do. Consistent quality is too important to ignore and standing behind your reputation is crucial for businesses.

The request for return that went unanswered because it was an expedited shipment.

The champagne bubbles candles threw absolutely no scent. When I opened all of the jars there was a very faint scent. I’d like a return label and either a refund or non-defective replacement with the same scent candles. I love the scent of this candle. I’ve bought them before and they were lovely and the scent lasted a very long time.

Please respond promptly. Thank you, Julee Turner

Fast and exactly what I ordered! Great price!!

I made a order with the delivery date of July 7th on July 8th I received a new order number saying that my candles were damaged in Transit. I reached out to goose Creek candles at least five times regarding this issue they gave me the runaround had me to email different departments and just today sent an email 5 days later stating I had a new order number but no delivery details were available at this time this is the worst customer service I've dealt with the quality of a candle is one thing the quality of customer service is another and this company customer service sucks

Great smelling candles & quick delivery! Love the sales just wish once in awhile you could put in a surprise gift in the next order. Thanks

I will give it 5 stars if I get my candles all the time. I purchased two candles. Farmstead Melon, three wick candle and the Pink Cherry & Pistachio Cream three wick candle ( I really wanted it). I never got them. I'm really confused because someti.es I will get the candles through my p.o box, or my physical address. I don't understand why I didn't get them. I was going to purchase more, but if you won't send them to me, why should I.

Awesome candles! I use these every single day in my dog grooming salon and am ALWAYS getting asked what brand I use! Gorgeous scents and great projection of smells!

Great candles!

I loveeee the price