After sales service was excellent. I bought 2 hoodies, both Christmas presents too small, the lady I emailed was very helpful, had never returned anything before, she talked me through procedure. The... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Clothing and Accessories Store. Unisex clothing Up and coming brand 'Goose & Gander'
Unit 1, BS37 6JL, Chipping Sodbury , United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have bought quite a few bits from here love the clothes so comfortable and great colours
I'm new to G&G - I'd previously seen their products advertised but didn't live near a shop until recently.
They opened in St Ives (Feb 26)and I am getting quite the collection of items.
I absolutely love the Bluebell design and got a T.shirt & striped jumper - great quality.
My latest purchase (today) was the new Nautical Sea Shell Tote - absolutely love it.
Friendly, helpful & polite staff in St Ives.
Wishing you all the success for this summer season & your first, in sunny St Ives.
Really great until you want to return an item 🙂↕️ had to pay extra to have money refunded back to my card - never ever had to pay that before! Such a shame as items are lovely I am afraid I wont shop with them again.
I have a few items from G&G, they are good quality, wash well, no shrinkage, and long lasting. Quite pricey, unless you buy in the sale, but I am very happy with my purchases.
Bought the green hoodie for my daughter-in-law; she loves it! Fits beautifully, good quality and delivered in super-quick time!
Fast delivery but that's the only positive however, The items I purchased were nothing like the item colour on the website. So disappointed, have returned the items. In my honest opinion the items are falsely advertised as the colour of items aren't the same as what arrived for me. Sadly won't be a returning customer.
Love the sweatshirts - I’ve bought 3. They are comfy and have great fun designs. Loses one star though because they do shrink in the wash. Standard wash same as rest of my clothes and they shrank a size. No stretch in them to get the size back.
Absolutely love all of their sweaters and hoodies, I love baggy clothes and the designs are so great. Favourite so far is the Bluebell collection and Valentines
Seeking an inspirational gift for my daughter, I found what I thought was an absolutely stunning outfit on the Goose & Gander website.
When it arrived, in fairness, the colour was as expected and the fabric was again as expected, but the overall look was terrible. The image shown on the website gave the impression of a stylish, relaxed, oversized outfit, but when my daughter (who is a size 10) tried it on, it hung like prison issue clothing, it was laughable.
However, what was not even slightly amusing was the returns policy. Returned items were indeed refunded, but with a £2.50 deduction for postage and the site would not allow me to return the two items together, hence, I ended up having a total of £5.00 deducted from my refunds. These refunds in themselves took weeks to be processed and put back into my bank account, despite the fact that I could see from the courier tracking system that the items had been returned and had been received by Goose & Gander.
I will never purchase from Goose and Gander again, as I refuse to pay for what I would only describe as false advertising, because if the image had truly represented the reality of the outfit, I would certainly not have purchased it, despite the giggles it provided when my daughter tried them on.
Always arrives quickly very good quality fabric wash really well. Cute designs and a local company happy to give 100% support.
I ordered their pink and white knit cardigan - super cute, and although I did expect it to be oversized, it was quite long. I'm on the shorter side, so if you are thinking of ordering this cardigan, know that it's actually quite long, and looks slightly 'granny-like' unless you find a way to shorten it a bit!
I have ordered three different tops, two hoodies and a sweatshirt, all of which I have loved. They are baggy and well made with beautiful designs. I am tall with long arms and the sleeves are more than long enough. I am very impressed.
ordered a T-shirt, a pair of joggers, and a sweatshirt, and unfortunately all three items were disappointing. The stitching across the pieces is poorly done and looks cheap. The joggers arrived with bobbling on the inside and the T-shirt had excess fabric left inside, showing a clear lack of quality control.
I’ve only washed the sweatshirt a few times and the colour is already fading, which is very concerning given the price.
I should have returned the order, but I needed the items for a ski trip and ended up keeping them. I now regret that decision, as the quality does not justify the cost at all. These items are not good value for money, and I would not purchase again or recommend them to anyone looking for quality clothing.
Repeat customer, clothes are good quality and wash so well, I’ve had some items for over a year and still look new
Amazing customer service. Exchanged item with no issues and sent out the replacement whilst waiting for the return. Amazing. Great quality and lovely clothing
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.