After sales service was excellent. I bought 2 hoodies, both Christmas presents too small, the lady I emailed was very helpful, had never returned anything before, she talked me through procedure. The... See more
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Clothing and Accessories Store. Unisex clothing Up and coming brand 'Goose & Gander'
Unit 1, BS37 6JL, Chipping Sodbury , United Kingdom
Replied to 94% of negative reviews
Typically replies within 48 hours
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I have a few items from G&G, they are good quality, wash well, no shrinkage, and long lasting. Quite pricey, unless you buy in the sale, but I am very happy with my purchases.
Bought the green hoodie for my daughter-in-law; she loves it! Fits beautifully, good quality and delivered in super-quick time!
Fast delivery but that's the only positive however, The items I purchased were nothing like the item colour on the website. So disappointed, have returned the items. In my honest opinion the items are falsely advertised as the colour of items aren't the same as what arrived for me. Sadly won't be a returning customer.
Love the sweatshirts - I’ve bought 3. They are comfy and have great fun designs. Loses one star though because they do shrink in the wash. Standard wash same as rest of my clothes and they shrank a size. No stretch in them to get the size back.
Absolutely love all of their sweaters and hoodies, I love baggy clothes and the designs are so great. Favourite so far is the Bluebell collection and Valentines
Seeking an inspirational gift for my daughter, I found what I thought was an absolutely stunning outfit on the Goose & Gander website.
When it arrived, in fairness, the colour was as expected and the fabric was again as expected, but the overall look was terrible. The image shown on the website gave the impression of a stylish, relaxed, oversized outfit, but when my daughter (who is a size 10) tried it on, it hung like prison issue clothing, it was laughable.
However, what was not even slightly amusing was the returns policy. Returned items were indeed refunded, but with a £2.50 deduction for postage and the site would not allow me to return the two items together, hence, I ended up having a total of £5.00 deducted from my refunds. These refunds in themselves took weeks to be processed and put back into my bank account, despite the fact that I could see from the courier tracking system that the items had been returned and had been received by Goose & Gander.
I will never purchase from Goose and Gander again, as I refuse to pay for what I would only describe as false advertising, because if the image had truly represented the reality of the outfit, I would certainly not have purchased it, despite the giggles it provided when my daughter tried them on.
Always arrives quickly very good quality fabric wash really well. Cute designs and a local company happy to give 100% support.
I ordered their pink and white knit cardigan - super cute, and although I did expect it to be oversized, it was quite long. I'm on the shorter side, so if you are thinking of ordering this cardigan, know that it's actually quite long, and looks slightly 'granny-like' unless you find a way to shorten it a bit!
I have ordered three different tops, two hoodies and a sweatshirt, all of which I have loved. They are baggy and well made with beautiful designs. I am tall with long arms and the sleeves are more than long enough. I am very impressed.
ordered a T-shirt, a pair of joggers, and a sweatshirt, and unfortunately all three items were disappointing. The stitching across the pieces is poorly done and looks cheap. The joggers arrived with bobbling on the inside and the T-shirt had excess fabric left inside, showing a clear lack of quality control.
I’ve only washed the sweatshirt a few times and the colour is already fading, which is very concerning given the price.
I should have returned the order, but I needed the items for a ski trip and ended up keeping them. I now regret that decision, as the quality does not justify the cost at all. These items are not good value for money, and I would not purchase again or recommend them to anyone looking for quality clothing.
Repeat customer, clothes are good quality and wash so well, I’ve had some items for over a year and still look new
Amazing customer service. Exchanged item with no issues and sent out the replacement whilst waiting for the return. Amazing. Great quality and lovely clothing
Nice quality products but website and links don't work and customer services don't respond.
Placed an order and as soon as the order was confirmed I was offered 5 minutes to add additional items to my bag with special offer discounts. But all items were either full price or more expensive than I had just paid! Clearly an error so I contacted customer services who didn't respond. Then I received an email saying I had 10 minutes to add items and get 15% discount. Clicked the link - link didn't work. So clearly these are lovely ideas but executed so badly that they don't work at all.... and customer service is so poor that they don't respond when you tell them. So now my parcel has arrived and I couldn't add anything and still nothing from customer service. What should have been a positive ended up being a negative due to poor execution and poor service.
Clothes are nice quality.
But sizing is inconsistent. Can't get the small size hoodie over my head - the head hole is tiny - despite the body being enormous. Small joggers are enormous. Small t shirt perfect fit. The items that fit are lovely though.
Really cute cardigan and very soft , nice relaxed fit and very warm , never bought anything from this brand before and so far im happy with my purchases .
Would recommend:)
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