We took Goopti on Sunday 31 maggio da Trieste stazione Centrale a Venezia Aeroporto Marco Polo. The trip went very smooth, and enjoyable also thanks to the driver Luca who displayed a smooth driving,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We booked for four of us to travel from Trieste to Piran. What an efficient way to travel, costing only a little more than the 2/3 local buses and significantly reducing travel time. However, the gre... See more
Company replied
Lana was an excellent driver professional, punctual, and very friendly throughout the trip. She made the journey comfortable and stress free with her safe driving and positive attitude. Thank you, L... See more
Company replied
It has been a wonderful and convenient transfer from Verona to Milan Airport without stress. Our driver Elena T. has picked us up before the appointment time that we’re ready. She has been very effici... See more
Company replied
Company details
Information provided by various external sources
GoOpti is a European transportation platform, which provides shared and private airport transfers at affordable prices and connects passengers traveling from smaller towns to large airports. Available via web or mobile app, GoOpti’s platform allows travelers to map out a route, book and pay for a trip. GoOpti also partners with travel agencies and hotels to accommodate larger groups. At the moment GoOpti operates in Slovenia, Croatia, Italy, Germany, Spain, Austria, Hungary and Slovakia.
Contact info
Karspeldreef 6 B, 1101CJ, Amsterdam, Netherlands
- info@goopti.com
- goopti.com
4.5
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from GoOpti
Greetings,
thank you for your message, and we’re sorry to hear about your disappointment.
We’d like to clarify that the Absolutely No Worries package is not an insurance policy and does not include money reimbursement in the event of flight cancellation or change. Instead, this package guarantees a free substitute transfer if your flight is delayed and you miss the scheduled GoOpti transfer or a free change of your GoOpti booking whether the airline reschedules your flight itinerary.
However, we cannot be responsible for cancellation that are caused by the third party, e.g. airline company. We kindly advise that you claim compensation directly from the airline that is responsible.
Thank you for understanding.
Best regards, GoOpti
Reply from GoOpti
Pozdravljeni Tim, najlepša hvala za vašo odlično povratno informacijo!
Lep pozdrav, GoOpti
Great transportation
The driver,Elena, was super punctual and the trip went smooth,fast and easy. 100% reccomend their services
17 July 2025
Unprompted review
Reply from GoOpti
Greetings, thank you so much for your wonderful feedback!
We're delighted to hear that everything went smoothly and that Elena provided such a punctual and efficient service. Your recommendation means a lot to us, and we'll be sure to share your kind words with her.
We look forward to seeing you on board again soon!
GoOpti
A friendly and understanding service
A special thank to Elena our driver tonight who was so understanding in waiting for us three at Malpensa Aiport due to a generous delay of our Wizzair flight. People make the difference in umpredictable situation and this is what a great service should ever be!
22 July 2025
Unprompted review
Reply from GoOpti
Hello, thank you so much for your kind words!
We're truly glad to hear that Elena made such a positive impression and was able to support you during an unpredictable situation. We completely agree—it's the people who make all the difference, and we're proud to have drivers like Elena on our team.
We’ll be sure to pass your thanks on to her. We hope to welcome you on board again soon!
Best regards, GoOpti
Was on time and professional
20 July 2025
Unprompted review
Reply from GoOpti
Dear Firas, thank you very much for sharing your experience!
We hope to have you on board soon again.
Best regards, GoOpti
Reply from GoOpti
Thank you for your kind words!
We're glad to hear you found our service helpful, efficient, and reasonably priced. We hope to have the pleasure of driving you again soon!
Best regards, GoOpti
I used GoOpti for a transfer from Ljubljana to Zagreb
I used GoOpti for a transfer from Ljubljana to Zagreb Airport and had a smooth experience overall. Booking was simple, and I appreciated the updates before pickup. The ride was comfortable and reasonably priced.
15 July 2025
Unprompted review
Reply from GoOpti
Hello, thank you for sharing your experience! We look forward to seeing you on board again soon!
Best regards, GoOpti
Used GoOpti for transfer from Pula to…
Used GoOpti for transfer from Pula to Venice. Driver arrived 10 minutes early. Was very friendly. We had plenty of space for our group of 6. We stopped for a short bathroom break and arrived on time.
19 July 2025
Unprompted review
Reply from GoOpti
Dear Lena, thank you so much for your kind feedback!
We hope to welcome you on board again soon!
Best regards, GoOpti
Get the “no worries” package
Due to flight delays I missed my connecting flight and couldn’t get to my final destination in time for the scheduled GoOpti pick-up. As I had purchased a “no worries” package, friendly staff rebooked my pick-up to the following morning quickly and efficiently. They even sent a private car, even though I had purchased shared transfer. Very professional and efficient.
17 July 2025
Unprompted review
Reply from GoOpti
Greetings Aleks, we’re so glad our Absolutely no worries package gave you the flexibility and support you needed during an unexpected delay. We truly appreciate your kind words and hope to travel with you again soon!
Best regards, GoOpti
My journey was with Karin from Trieste…
My journey was with Karin from Trieste to Piran. Pickup was on time and journey was comfortable. Karin drove very safely and she helped with the bags also.
I would choose Goopti again.
16 July 2025
Unprompted review
Reply from GoOpti
Hello, we're delighted to hear that your journey from Trieste to Piran with Karin was smooth and comfortable. Punctuality, safety, and helpfulness are exactly what we aim for, and it's wonderful to know Karin delivered on all fronts. We look forward to welcoming you on board with GoOpti again soon!
Regards, GoOpti
Great service!
Van was clean and comfortable, the driver was courteous, everything was completely on time.
We traveled as a family of five, and there were also two young ladies in the van. It felt very safe, and was very easy!
15 July 2025
Unprompted review
Reply from GoOpti
Dear Jessica, thank you so much for your lovely review! We're happy to hear that your family had a comfortable, safe, and punctual journey with us. It’s great to know that everything went smoothly and that our driver made a positive impression. We appreciate you choosing GoOpti!
Best regards, GoOpti
Second transfer, once again perfect
The shared transfer LJUBIANA-TRIESTE (way back) was once again perfect. Departure in time, arrival 10 mn earlier. The minibus, shared with a couple, was very comfortable. Reliable company.
15 July 2025
Unprompted review
Reply from GoOpti
Thank you very much for your kind feedback!
We’re glad to hear that your shared transfer from Ljubljana to Trieste went smoothly and even arrived ahead of schedule.
It’s great to know you found the ride comfortable and continue to find our service reliable — we look forward to welcoming you on board again soon!
Best regards, GoOpti
DO NOT TRUST GOOPTI – YOU RISK BEING STRANDED WITH NO HELP OR ACCOUNTABILITY
I booked a transfer with GoOpti from Venice Airport to my home over an hour away, selecting a pickup window between 12:15 and 2:15 am to accommodate my group of three travelers.
On the day of travel, while already en route, I received a text message informing me that the pickup had been moved to 11:40 pm — a full 35 minutes earlier than the earliest part of the time window I had booked. This was completely unacceptable, as one member of our group would not yet have arrived.
I was never contacted by phone, and only noticed the time change by chance. I immediately called the GoOpti emergency number and was connected with a representative named Lana, who provided what can only be described as despicable customer service.
Despite the fact that I never raised my voice, and used no inappropriate language (even though I was in a panic realizing we would be stuck at the airport in the middle of the night), she treated me with utter indifference, offered no solutions, and showed zero empathy. The only option was canceling and receiving a refund.
When I attempted to clarify or ask for alternatives, she hung up on me — and when I tried calling back, she repeatedly answered and hung up immediately, not even allowing me to speak. I have never in my life received such disgraceful service from any company in any industry.
With no options left, I had to arrange a very expensive last-minute taxi to my destination. Later I received a text message from the driver saying he could wait until 12:05. That actually would have been acceptable, but I was told by Lana that there were no other solutions and at that point I had already booked the taxi.
I emailed GoOpti the same day, requesting immediate written confirmation of the refund. I contacted both email addresses I could find and called repeatedly — both the regular and emergency numbers — for five days, during business hours, with no response whatsoever.
Just as I was about to begin a dispute process with my credit card provider, I finally got through to a representative named Jan, who was polite and helpful. He initiated the refund and sent a confirmation. I appreciated his professionalism — but at that point, it was far too late to salvage the situation.
To further confirm GoOpti’s terrible reputation, when I told the taxi driver what had happened, he was not surprised in the least. He said it happens all the time with GoOpti and even remarked that he doesn’t understand how they still have a license to operate.
GoOpti is not a company you can rely on. If anything goes wrong — and clearly, it can — you’ll be completely abandoned, with no assistance, no accountability, and in my case, hostile treatment from the very people who are supposed to help.
Avoid GoOpti at all costs!
1 May 2025
Unprompted review
Reply from GoOpti
Dear Ms. Rachel, thank you for taking the time to share your detailed feedback. We sincerely apologize for the distress and inconvenience you experienced with your transfer and our customer service. We are truly sorry if any of our representatives gave you the impression that we did not want to assist you — this is certainly not how we aim to treat our customers. We fully understand how frustrating last-minute changes can be, especially when traveling with a group and under stressful circumstances.
Please know that your experience is not reflective of the standard we strive to uphold, and we deeply regret that we were unable to provide a suitable solution during your call. We are glad to hear that we were able to assist you professionally later on and process your refund.
Thank you again for your honest review. We hope to have the opportunity to restore your trust in the future.
Best regards, GoOpti
Shuttle was on time
Shuttle was on time, driver Karin was nice and informing us along the way how much time left until the destination.
29 June 2025
Unprompted review
Reply from GoOpti
Hello Kaja, thank you for your feedback!
We're glad to hear the shuttle was on time and that Karin made the journey even more pleasant by keeping you informed throughout the trip. We’ll be happy to have you travel with us again!
Best regards, GoOpti
We had the pleasure of travelling with Bruno
We had the pleasure of travelling with Bruno B. from Treviso to Trieste, and we couldn't ask for a better experience. He was perfectly puntual, incredibly friendly and an excellent driver. The ride was smooth and confortable, and Bruno's positive attitude made the journey even more enjoyable. Highly reccomended!
12 July 2025
Unprompted review
Reply from GoOpti
Hello, thank you so much for your wonderful feedback!
We’re delighted to hear that your transfer was such a positive experience. His punctuality, friendliness, and professional driving are qualities we truly value, and we’re glad they made your journey smooth and enjoyable.
Thank you for recommending us — we look forward to welcoming you on board again soon!
Best regards, GoOpti
Elena was a fantastic driver
Elena was a fantastic driver. She arrived on time and drove us safely to our destination. We would absolutely book a transfer with her again!
9 July 2025
Unprompted review
Reply from GoOpti
Hello, thank you so much for your kind words! We're thrilled to hear that Elena provided you with a punctual and safe transfer. We'll be sure to pass on your compliments to her — she’ll be delighted! We look forward to welcoming you on board again soon.
Kind regards, GoOpti
Reply from GoOpti
Thank you for your kind words!
We're happy to hear you had a good and reliable experience with Karin — she truly is one of our best. We'll make sure she hears your compliment!
Hope to see you on board again soon!
GoOpti
Good and reliable driver (Karin) :)
9 July 2025
Unprompted review
Reply from GoOpti
Greetings Oskar, thank you very much for your lovely feedback!
We will be glad to welcome you on board soon again.
Best regards, GoOpti
Our driver Tony was very nice and…
Our driver Tony was very nice and courteous. Immediately on pick up he explained everything about our ride. The ride was great and smooth
25 May 2025
Unprompted review
Reply from GoOpti
Greetings, thank you so much for your kind feedback!
We're glad to hear that Tony made a great impression right from the start with his clear communication and courteous attitude. It's wonderful to know your ride was smooth and enjoyable — just the experience we aim to provide!
We hope to welcome you on board again soon.
Regards, GoOpti
The driver : mister Bruno
The driver, mister Bruno was very professional, he was on time and really kind and nice.
My daughter and I had a wonderful trip to Venice Airport.
Anna
7 July 2025
Unprompted review
Reply from GoOpti
Dear Anna, thank you so much for your lovely message!
We're thrilled to hear that you and your daughter had a wonderful trip to Venice Airport and that Mr. Bruno made the experience so pleasant. Punctuality, professionalism, and kindness are qualities we truly value in our drivers, and we'll be sure to pass along your kind words to him.
We hope to welcome you on board again soon!
Best regards, GoOpti
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.