Good Life Sorted Reviews 253

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, understanding, and compassionate approach, often describing them as invaluable and becoming like family. The service provided is frequently highlighted as outstanding, with many appreciating the personalized and individual care that goes beyond expectations. People also commend the company for its excellent communication, efficient processes, and the ease of setting up services, which contributes to a smooth and reassuring user experience. The company is also recognized for its ability to carefully match clients with suitable helpers, ensuring that individual needs are met and fostering strong, supportive relationships. Many consumers feel that the service has significantly improved their lives and the lives of their loved ones, providing peace of mind and enabling greater independence.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praise the staff for being helpful, efficient,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpfulness and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the outstanding... See more

User experience

Consumers find the user experience to be positive, highlighting the ease of use and reliability of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had been recommended by other families to look at Good Life Sorted as our father has Alzheimer’s & as we all know more care & help is needed as this disease progresses.You get to choose from local... See more

Rated 5 out of 5 stars

Good Life Sorted to me are the best Company and employees I could wish for my mother, who isn’t the easiest of people and 100 years young. Jasmine was always respectful, on time and extremely helpful... See more

Rated 5 out of 5 stars

Initially I took on one carer from Good Life Sorted after an interview with some of my daughters. Kim has been absolutely amazing with my wife who has early onset dementia. So, we took on a second car... See more

Rated 5 out of 5 stars

This has been a life saver for my family member. The care understanding and support is outstanding. Helping him stay in his home. The social Services care is very vague expensive and not understandi... See more


Company details

  1. Home Help Service
  2. Home Help Service Agency
  3. Aged Care

Written by the company

Good Life Sorted provides affordable home help services and companionship to elderly people, enabling them to live independently at home. We connect friendly local 'Helpers' who have been vetted, trained and insured with older people to provide a range of services including cleaning and laundry, shopping and errands, meal preparation, medication reminders and transport. We currently operate across Dorset and Hampshire in the south of England.


Contact info

4.8

Excellent

TrustScore 5 out of 5

253 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

This company has made a huge difference…

This company has made a huge difference to my life. Being disabled and having adhd means I struggle with my home organisation and I get exhausted due to medication and sleep issues. So, having someone who is so well matched to me, here once a week to do the basics I need doing in the house, just makes me feel so much better

12 November 2024
Unprompted review
Rated 5 out of 5 stars

Good Life Sorted has enabled me to be a helper and companion in my local area....

The relationship with my customers is very rewarding, satisfying and of mutual benefit - I know I am being helpful by attending to some of the tasks my customers struggle to do alone, but the conversations, laughter and companionship we share make for time well spent together.
The team at GLS are always efficient, willing to help with any queries, and are constantly updating and evolving systems taking the Helpers and Customers views into account.
Thanks to GLS for providing a valued, professional service which has enabled me to build good community friendships and purpose within my local neighbourhood.

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Our Good Life Sorted Helper has been an absolute godsend

Good Life Sorted were recommended to us by our Alzheimer and Dementia Support Worker as a good resource for my elderly parents. Dad has Alzheimers and mum has physical disabilities, but both were extremely reluctant to receive any professional help at home and had previously rejected all offers and suggestions of carers or any other type of support, even after a few falls at home resulting in hospital admissions. This was becoming quite a worry for the family. Our Good Life Sorted Helper has been an absolute godsend since she started a year ago. She understood mum and dad straight away and took time to get to know them and understand their wants and needs at home. She let them set the pace and gain confidence in having her in the house and she is now a very welcomed and valued part of my parents’ lives. She is caring, patient, extremely reliable and goes above and beyond to provide my parents with any help they need during her visit. Her weekly visits for a chat, to pick up shopping and collect a fish and chip lunch have made a massive difference to my parents’ quality of life and they both look forward to Tuesdays when they see her. Our Helper is very positive in her attitude and will always offer to help out if we have an unexpected crisis. She always acts with the utmost professionalism and communicates really well with the family. Her genuine interest in my parents and her calm, caring nature has endeared her to them, and they often express how very lucky they feel to have her in their lives. We as a family also feel extremely lucky to have our Good Life Sorted Helper as we have someone we trust who is checking in on our parents every week, someone we know gives our parents the practical support they need at home and someone who also brings some independence and happiness into their lives.

9 November 2024
Unprompted review
Rated 5 out of 5 stars

I have worked with GLS for two years as a Helper

I have worked with GLS for two years as a helper. If I have ever had any issues with a client, the office team have always gotten back to me quickly with an answer.
Helpers are self employed but I felt more supported and valued in this role than I ever have working for a company directly.
Also my clients and there family's have never had a bad word to say about any aspect of the help/service they receive from GLS. In fact its usually "I wish we had known about you sooner"

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Being a helper is valuable to so many.

Being self employed but with Good Life Sorted has been the most rewarding job that I'd wish I'd have done years ago. They are supportive and professional. Managing your own customers and your hours is simple using their app. Additional training and help is always available. Being a helper with Good Life Sorted I'd recommend 100%.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent support for my Godmother

I am delighted with the support for my godmother. Donna is a very personable young woman who has a bright and cheery personality which is just what is needed for someone housebound. We have excellent communication which is very reassuring for me too.
This company clearly puts excellent communication with clients and families as a high priority.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Helping others

Working with Good life sorted has to be the best roll yet! I pride myself in helping people to live longer independently at home. The office staff are always extremely helpful prompt and supportive. Training is offered regularly, which is really useful, and I love working with this company.

31 October 2024
Unprompted review
Rated 5 out of 5 stars

A great success.

Our Mums good life sorted helper comes twice a week for shopping trips, outings, and companionship, she is kind, patient and supportive. Our Mum was reluctant to have a helper for a long time but as soon as they met the helper put my Mum at ease and has fitted in really well.

2 May 2024
Unprompted review
Rated 5 out of 5 stars

Making a real difference!

Becoming a Good Life Helper has provided me with opportunities to work alongside such wonderfully individual and interesting people. Our approach to scheduling enables helpers and customers to establish positive ongoing relationships, with identified timings that work well for both. Working closely with our customers provides flexibility and a true understanding of individual need. Although I am able to plan my own working hours and distance travelled etc. The Good Life Sorted team are always on hand to support me, my customers and their families, ensuring positive outcomes for all. I am really proud to be playing a role in an organisation as inspirational as Good Life Sorted. Making a real difference is the company focus and the rewards are many fold for everyone involved.

29 October 2024
Unprompted review
Rated 5 out of 5 stars

We need more than five stars!

We rely on Pam, who looks after us for three days each week, for an hour - she is multi-skilled, dynamic, but also a good listener and a good story-teller. She is indispensable! Valerie and Cliff need more than five stars to give her.
Corinne comes for one hour a week, but also covered for Pam when she was on holiday. She is companiable, a good story-teller, humourous, thorough in what she does. She has valuable insights into Parkinson's Disease. Her Saturday visits enrich our weekend.

29 October 2024
Unprompted review
Rated 1 out of 5 stars

Did not work for us sadly

Must be a lot of luck in who you have and meet and greet may appear to go ok but did not work for us. Very disappointing, at a time of stress when a relative needs assistance you look for help and support. Did not attend for the time logged, rushed in and out as quickly as possible.

I expect someone will reply and say we did not pay for the visit, we were offered to meet another helper, true, but that is not the point. Lost three weeks on this, the help was really needed and ended up feeling very let down.

8 October 2024
Unprompted review
Good Life Sorted logo

Reply from Good Life Sorted

Hi Julia

Thanks for taking the time to review us and as Chris expressed at the time, we're very sorry that you feel our service didn't meet your expectations.

Chris has taken your feedback and already implemented measures to ensure your experience does not occur again. As you both discussed at the time, we have some great Good Life Helpers in your area and would love the opportunity to support you in the future.

You have Chris' direct contact details and he would be very happy to support you and your mum's request.

Rated 5 out of 5 stars

Excellent support

I am very impressed with the service Good Life Sorted offer. When I contacted them for help for my mother I wasn't really sure what to expect and was quite surprised that they wanted to hear about what my mother was like and her interests. This was in order to match her up with the most suitable helper and I am pleased to say they did really well with that. Dorothy is a godsend. She is kind, efficient and dedicated to doing the best she can to help my mother and will do absolutely anything from walking and talking to cleaning. I am so grateful to know that Dorothy is there helping my mother when I cannot.

22 October 2024
Unprompted review
Rated 4 out of 5 stars

Untitled

The content and feel of this survey is aggressive, which makes me not want to co-operate. (This may say more about me).

27 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent carer

Excellent carer, very organised, would highly recommend. My mother is well looked after and is very happy. Thanks Good life sorted!

1 October 2024
Unprompted review

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