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The Good Feet Store Reviews 

773
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 392 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their knowledge, friendliness, and excellent service, making interactions pleasant and informative, often without sales pressure. Many people found the overall user experience positive, with products effectively alleviating pain, improving comfort, and enhancing well-being. However, some customers noted concerns regarding the high price of products, finding them expensive compared to alternatives. A few also felt products were not custom-made as implied, staff lacked medical expertise, and the process felt sales-focused, with non-refundable items occasionally ineffective.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Product

Users describe ambiguous interactions with product, with many customers expressing satisfaction, stating that... See more

Price

Customers had negative experiences with price, with many reviewers expressing disappointment and frustration... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the helpfulness,... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as a 10 out of 10... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent service. Very knowledgeable and I felt a difference while walking in store. The experience felt a bit sales-y than caring but this was needed as my foot pain was getting unbearable. The pric... See more

Company replied

Rated 5 out of 5 stars

My orthotics weren't quite right. Staff helped me figure out the issue and we swapped out better fitting insoles. My feet are two different sizes, so got two sizes of strengthens, and a maintainer wit... See more

Company replied

Rated 5 out of 5 stars

I love my arch supports. Alex was great to go over everything so thoroughly and answer my questions or repeat any information. I tried on several options for shoes and levels of strengtheners/maintain... See more

Company replied

Rated 5 out of 5 stars

Bought the supports several years ago. The supports make all of the difference in terms of knee and hip comfort and being able to remain active. Everyone takes time to understand any concerns when I... See more

Company replied


Company details

  1. Orthotics & Prosthetics Service
  2. Shoe Store

Written by the company

The Good Feet Store’s personally-fitted arch supports and orthotics are designed to relieve foot, heel, knee, hip, and back pain often caused by foot-related problems like plantar fasciitis and bunions. Stop by any store for your free, no-obligation, personalized fitting.

Good Feet Customer Satisfaction Policy

90-day Customer Satisfaction Policy

Starting July 1 - The Good Feet Store now backs every purchase with a 90-day Customer Satisfaction Policy. Come in, get fitted, follow the process - and if you're not satisfied, we'll make it right. Visit us or read the full policy at: https://www.goodfeet.com/our-goodfeet-promise

Contact info


4.3

Excellent

TrustScore 4.5 out of 5

773 reviews

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No recent history of asking for reviews

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4.3

All reviews

(773)

499 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great job

great job, hope it works out well. Thank You.

10 July 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hello Carmen, reviews like yours remind us why we love what we do. It’s not just about arch supports; it’s about helping you get back to the activities and moments that matter most. That’s the whole point.

Rated 5 out of 5 stars

Ben did an outstanding job

Ben did an outstanding job. Very professional.

10 July 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hello Susan, thank you for taking the time to recognize Ben. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Ben sees this.

Rated 5 out of 5 stars

Wade was great

Wade was very helpful and did a great job explaining each part.

10 July 2026
Unprompted review
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Reply from The Good Feet Store

Hello Megan, we are so grateful you took the time to recognize Wade! At The Good Feet Store, personalized fitting isn’t just a step in our process; it’s the foundation of everything we do.
Good Feet Arch Support Specialists like Wade are what make the difference between a product and a real solution. Thank you for sharing your experience!

Rated 5 out of 5 stars

Angelo Purnell was very thoughtful…

Angelo Purnell was very thoughtful helping with my different options!...He spent as much time as I needed!

10 July 2026
Unprompted review
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Reply from The Good Feet Store

Hello Ronald, thank you for taking the time to recognize Angelo. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Angelo sees this.

Rated 5 out of 5 stars

Eric was very knowledgeable and very…

Eric was very knowledgeable and very patient. Good experience getting fitted for my arch supports

10 July 2026
Unprompted review
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Reply from The Good Feet Store

Hello Robin, thank you for taking the time to recognize Eric. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Eric sees this.

Rated 5 out of 5 stars

Very knowledgeable patient

Very knowledgeable patient, and sincere. Appreciated the time he took to explain the program and benefits. Thank you!

27 June 2026
Unprompted review
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Reply from The Good Feet Store

Hello Terry, this made our Grove City team’s day; thank you! At The Good Feet Store, every fitting is personal and every step forward matters. Really glad we got to be part of yours.

Rated 5 out of 5 stars

Healthy feet. Happy life.

Angela was very informative. Friendly. And answered all questions that were asked.

10 July 2026
Unprompted review
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Reply from The Good Feet Store

Thank you, Jacqueline, for your kind review! We're so happy to hear that Angela provided such an informative and friendly experience. Taking the time to answer questions and ensure our customers feel confident in their decisions is something we value greatly. We'll be sure to share your compliments with Angela. Thank you for choosing us, and we look forward to supporting your comfort and wellness journey!

Rated 5 out of 5 stars

I came in to help my daughter and…

I came in to help my daughter and realized I needed them as well. It’s not cheap, but well worth it. Now to get my other grown kid into some. Wanda did a great job and we are excited to start this journey for comfort and better posture for our whole bodies!

10 July 2026
Unprompted review
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Reply from The Good Feet Store

Hello Melanie, our Good Feet Arch Support Specialists are trained to provide thoughtful service, deep product knowledge, and expert fittings, selecting from over 400 personally fitted arch support styles matched to your specific arch, lifestyle, and goals. They are there to listen, to be compassionate, and to help customers move toward living the life they love. Your kind words about Wanda reflect exactly the type of care we strive to provide.

Rated 5 out of 5 stars

Angel is AMAZING at the Good Feet Store!

Worked with Angel in FW, and learned so much about the technology and info on arch supports which made me see the value in what they do! Love it and will be going back 😊

7 July 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hello Stefania, we are so grateful you took the time to recognize Angel! At The Good Feet Store, personalized fitting isn’t just a step in our process; it’s the foundation of everything we do.
Good Feet Arch Support Specialists like Angel are what make the difference between a product and a real solution. Thank you for sharing your experience!

Rated 5 out of 5 stars

Miranda and Michael are amazing

Met with Miranda and Michael today , I came in for my replacement and they made me comfortable and easy to replace my old support. If you go to Westwood store go see Michael and Miranda . 10 out of 10 experience

10 July 2026
Unprompted review
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Reply from The Good Feet Store

Thank you, Ani, for sharing your experience! We're so glad to hear that Miranda and Michael provided such a welcoming and helpful visit at our Westwood store. We're happy they were able to assist with your replacement and make the process smooth and comfortable. We appreciate your recommendation and are grateful you chose The Good Feet Store for your continued support needs!

Rated 5 out of 5 stars

Visited the good feet store in…

Visited the good feet store in Burlington and was served by Adam, who was great at explaining in detail what we needed. I was satisfied and well taken care of! I recommend the good feet store anytime.

10 July 2026
Unprompted review
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Reply from The Good Feet Store

Hello Kareu, our Good Feet Arch Support Specialists are trained to provide thoughtful service, deep product knowledge, and expert fittings, selecting from over 400 personally fitted arch support styles matched to your specific arch, lifestyle, and goals. They are there to listen, to be compassionate, and to help customers move toward living the life they love. Your kind words about Adam reflect exactly the type of care we strive to provide.

Rated 5 out of 5 stars

Working with Angel is amazing

Working with Angel is amazing! I recommend coming to him for any foot issues!!!

10 July 2026
Unprompted review
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Reply from The Good Feet Store

Hello Sebastian, we are so grateful you took the time to recognize Angel! At The Good Feet Store, personalized fitting isn’t just a step in our process; it’s the foundation of everything we do.
Good Feet Arch Support Specialists like Angel are what make the difference between a product and a real solution. Thank you for sharing your experience!

Rated 5 out of 5 stars

Francisco was awesome

Francisco was awesome, very professional and courteous. Extremely knowledgeable.

10 July 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Thank you for the five star review, Patrick! So happy to hear that you had such a great experience!

Rated 5 out of 5 stars

Corey very nice and helpful.

Corey very nice and helpful.

10 July 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hello Izetta, thank you for taking the time to recognize Corey. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Corey sees this.

Rated 5 out of 5 stars

Very knowledgeable

Very knowledgeable, informative, helpful and kind

10 July 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hello Yvonne, thank you for the wonderful review! Our goal is always to make sure you walk out feeling better than when you walked in. Glad our Fort Wayne team delivered that. Come back anytime.

Rated 5 out of 5 stars

Great experience

Great experience! I've had these supports for a year and have been wearing them ever since. They have done wonders for my health.

10 July 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hello Brady, we are so pleased to hear that your Good Feet arch supports are delivering the results they’re designed to provide! For more than 30 years, The Good Feet Store has been dedicated to
improving quality of life for people experiencing foot-related pain. For many, simply being out of pain

Rated 5 out of 5 stars

Great customer service

Great customer service! Personalized service and insoles, highly recommend.

10 July 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hello Jonathan, this made our Pinecrest Place team’s day; thank you! At The Good Feet Store, every fitting is personal and every step forward matters. Really glad we got to be part of yours.

Rated 5 out of 5 stars

This place is awesome

This place is awesome

10 July 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Thank you for your five star review, Gil! We're so happy to hear that you had such a great experience!

Rated 5 out of 5 stars

Derrick was extremely knowledgeable…

Derrick was extremely knowledgeable about the product. He wasn't pushy with buying it. He was patient with me because I am hard to fit with shoes. We had to go through numerous pairs before we found the right fit.

10 July 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hello Connie, our Good Feet Arch Support Specialists are trained to provide thoughtful service, deep product knowledge, and expert fittings, selecting from over 400 personally fitted arch support styles matched to your specific arch, lifestyle, and goals. They are there to listen, to be compassionate, and
to help customers move toward living the life they love. Your kind words about Derrick reflect exactly the type of care we strive to provide.

Rated 5 out of 5 stars

Love the Good Feet Store!

Love love love the good feet store! Was struggling with lower back pain for a year but Grace took such great care of me. She took her time in explaining how the products work and made sure they felt great! Grace MADE the experience! Using the 3 insert method is genius. My feet actually get strengthened and then I can where the maintainers the rest of the day! No longer have back pain and I will always continue to wear these inserts. Would 100% recommend if you’re trying to make a change!

10 April 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hello Stacy, thank you for taking the time to recognize Grace. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Grace sees this.

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