Gonoknok Reviews 

***updated 5/6/24****

Finally received the refund of £19.98 from gonoknok after their ‘brand manager’ got involved. It turns out they wanted to refund me just to get me to delete the review which I subsequently refused. After much arguing they finally refunded me anyway.

I’m not sure if the reply to my review is replying to the right review as I have not once had an issue with the fact it’s rental, it just wasn’t for me. I’m not sure how anyone can not accept the terms and conditions as you have to accept them to place an order?

The bit regarding legal action is laughable, at no stage have they ever had needed to take legal action, after all they owed ME money not the other way round.

The fact you have blocked me on certain social media sites just proves you lie as how can you try to contact me if you’ve blocked me?

Essentially these are scammers!!!

I purchased the gonoknok and paid for the first month rental upfront at £9.99.

When the device arrived, I paid another £9.99 to ‘activate’ it and was told this would be for the second months rental.

I then decided it wasn’t for me, returned the device and asked for a refund of the £9.99 second month as I’d only used for a few days.

In the meantime, they took yet another £9.99 from my account, now meaning they owe me £19.98. They then had the audacity to tell me it hadn’t been delivered but fortunately I had proof of delivery and surprisingly they found it.

Since then, they have continued to argue with me that I used the device ‘for over a month’ without actually supplying dates when in fact I have the exact dates I registered the device, the date it was returned etc etc and id used it for less than a week before returning it.

They’ve told me they’ve refunded me £9.99 which is all I’m owed yet this hadn’t been received, never mind the full £19.98. Unfortunately as others have said, the support/ after service is awful and I really wouldn’t recommend them.

I’m now having to raise a case with my card issuer to try and get my money back.

Life changing device gonoknok. Since connecting I have not missed deliveries and not been to locker or parcel shop at all. ( and that being me shopping on Amazon everyday)

The box is okay, but the 'smart' functions are a bit lacking...
It ONLY works on 2.4ghz WiFi, my home has 5ghz and 2.4ghz and the box will not connect to the internet anymore.
I've disabled 5ghz in my router, but my repeater only produces 2.4 and 5ghz WiFi.
If I turn off my smart disc it works, but that kind of defeats the object...
Opened support email, I await their response

In an effort to prevent missing deliveries I invested in a smart delivery box from Go nok nok. The features are great with its own app, two way microphone and video camera that detects people approaching your door. It's easy to install with clear instructions and the equipment to fix it to the wall.
At first i thought it's build qaulity seemed a bit flimsy but in retrospect it is perfect.
All in all the smart box is brilliant.
The customer service is another thing. After installing the box to my network the next day I was unable to connect to the box and as so missed a delivery. When I contacted customer services I was talked through a reset process, that I had already done myself twice, and as I was getting frustrated by the lack of a remedy to the problem I was spoken to like a child. I was then blocked on the Go nok nok Facebook page and messenger, these both being ways to get assistance. As a result I cancelled my subscription.
After managing to connect with Go nok nok on WhatsApp I received an email from the CEO asking if I could pass on my phone number so he could discuss my treatment. I didn't pass on my number, for personal reasons, but responded with an email. Unfortunately I didn't get a response.
Suggestion: I would be great if in the future Go nok nok could work on Alexa/ Google.
I would recommend the product but hope you don't have any problems