While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and ease of their rental experience from pick-up to drop-off, often noting the absence of hidden costs or unpleasant surprises. The staff is frequently described as friendly, professional, and helpful, going above and beyond to assist customers. People also appreciate the quality of the vehicles, which are often new, clean, and well-maintained, and the competitive pricing, especially when including full insurance. However, some customers reported dissatisfaction with unexpected charges that were not clearly communicated upfront, leading to additional fees after the rental. A few other people also felt that the condition of the car they received was poor, citing issues like scratches, missing parts, or high mileage, which did not align with their expectations.

What people talk about most

Service

People report positive experiences with service, highlighting its efficiency and customer-oriented approach.... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being friendly,... See more

Product

Consumers generally express satisfaction with the cars provided. Many reviewers highlight that the vehicles... See more

Quality

Clients share positive opinions on quality. Customers consistently praise the excellent condition of the... See more

Price

Reviewers express satisfaction with the pricing, often highlighting competitive rates and good value. Many... See more

Based on these reviews

Rated 5 out of 5 stars

Good experience from shuttle pick up at airport (only couple of minutes to their office) to return of car at end of rental period. Very efficient and friendly staff. Basic car as chosen and no issue... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Gomega car rental company: - easy check-in and check out process - good communication : I had to change the hours, very fast and prompt customer service - air... See more

Company replied

Rated 5 out of 5 stars

We had a fantastic experience with Gomega Car Rental in Crete! We were picked up directly at the airport in the morning and received a nearly new rental car (only 1 year old) with CarPlay. During our... See more

Company replied

Rated 5 out of 5 stars

After arriving at Heraklion Airport, we waited no more than five minutes before the driver and a few others took me to the rental location where I already could fill out the paperwork. While this was... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

With twenty years of experience in car sales, we expanded our endevour and we provide reliable cars to hire which will not let you down. We always make sure that our fleet consists of the latest models on the market. In this way, we aim to satisfy our customers' need for safety around any part of Crete.


Contact info

4.9

Excellent

TrustScore 5 out of 5

613 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience

Cars are offsite so you have to call and arrange a pickup. Went well although a little tough to follow the video they sent to the pickup spot. Car somewhat older but ran fine. Had a scratch on rear quarter panel when someone hit the car while parked but rep. said it was small so didn't charge me for it.

1 October 2025
Unprompted review
Gomega logo

Reply from Gomega

Thank you for taking the time to review us!

Rated 5 out of 5 stars

My experience with gomega

Everything went smoothly and was extremely well organized. From picking up the new and clean vehicle to sorting out damage I caused myself. I can highly recommend gomega to anyone who wants to rent a car in Crete.

28 September 2025
Unprompted review
Gomega logo

Reply from Gomega

We truly appreciate your feedback and support!

Rated 5 out of 5 stars

Great experience

Good experience from shuttle pick up at airport (only couple of minutes to their office) to return of car at end of rental period.
Very efficient and friendly staff. Basic car as chosen and no issues whatsoever. Booked through Discover cars but will probably book direct next time.

20 October 2025
Unprompted review
Gomega logo

Reply from Gomega

We truly appreciate your feedback and support!

Rated 5 out of 5 stars

100% reccomend!!

this is by far the best experience with a car rental company. everything worked super smoothly and was very easy. I rented with the full coverage package and didn’t have to inspect the car before or after the rental. you can pay to them directly the tanking at the end so no need to do an extra stop for gas. super easy and reliable!

7 October 2025
Unprompted review
Gomega logo

Reply from Gomega

Thank you for sharing your experience with Gomega!

Rated 5 out of 5 stars

Exceptionally good and fast service!!

After arriving at Heraklion Airport, we waited no more than five minutes before the driver and a few others took me to the rental location where I already could fill out the paperwork. While this was happening, the remaining passengers were picked up, and everything was arranged in no more than half an hour. Fantastic service! Oh, and after returning the rental car, I discovered a pair of sunglasses had been left in the vehicle, which were duly sent!

16 October 2025
Unprompted review
Gomega logo

Reply from Gomega

Thank you for sharing your experience with Gomega!

Rated 5 out of 5 stars

The best car hire company on Crete?

Possibly the best and most straight forward car rental experience I've ever had.

I was looking to hire a car for our recent holiday to Crete. I looked at all the "cheap" car hire companies and read their reviews (not good, mainly horror stories).

When I looked at the car rental companies with the best reviews, Gomega were one of the top ones. And when I compared their prices for the week’s rental, along with the full insurance they only worked out about €10 more expensive anyway.

From start to finish the experience with Gomega was excellent. They are incredibly friendly, and they are easy to deal with. They come and pick you up from the airport, you sign the paperwork (give them all your relevant details online first), and off you go.

On return you drop the car off and they take you back to the airport, which is just 2 mins up the road. It couldn't be simpler.

I will certainly be hiring from them again on our next trip to Crete. And I would recommend anybody going to Crete to hire a car from them.

Top Gomega tip: Pay for them for the fuel on your return rather than filling up at a petrol station before you return the car. Around 30c/litre cheaper.

21 October 2025
Unprompted review
Gomega logo

Reply from Gomega

Thank you for sharing your experience with Gomega!

Rated 5 out of 5 stars

No strigs attached

No strigs attached, I receive the car insurance deposit just after 2 days i returned the car.Totaly recomend ! EXCELENT SERVICE !!!

22 October 2025
Unprompted review
Gomega logo

Reply from Gomega

Thank you for your 5-star review!

Rated 5 out of 5 stars

very good

very good , customer oriented services ; the car was fine , quite new , clean and well maintained .
very good and prompt support if needed ; quick , modern and efficient rental procedures .
I highly recomend , for us it was a pleasure to work with .

25 October 2025
Unprompted review
Gomega logo

Reply from Gomega

Thank you for your 5-star review!

Rated 5 out of 5 stars

Excellent Experience

I have no hesitation in recommending Gomega Car Rentals. Seamless experience, professional communication, nothing was a hassle, the cars are in excellent condition and the staff were warm, friendly and very knowledgeable around their products. Simple online booking process. Very impressive experience and I look forward to booking with them again.

10 October 2025
Unprompted review
Gomega logo

Reply from Gomega

Thank you for your 5-star review!

Rated 5 out of 5 stars

Great car rental

Great service, super fast reponses at all times, did no try to sell anything extra when we arrived, good and new car, smooth hand over. Thanks a lot and we would certainly rent a car from you again!

24 October 2025
Unprompted review
Gomega logo

Reply from Gomega

We truly appreciate your feedback and support!

Rated 5 out of 5 stars

We rented a car from Gomega

We rented a car from Gomega. Besides having the lowest price, the service was very fast and efficient. I'm extremely happy. They've found a very loyal customer in me for the future.

10 October 2025
Unprompted review
Gomega logo

Reply from Gomega

We truly appreciate your feedback and support!

Rated 5 out of 5 stars

Overall experience

Their service, car condition, politness and professionalism have managed to keep our company one of Gomega's trusted clients from 2022 till today.

21 October 2025
Unprompted review
Gomega logo

Reply from Gomega

Thank you for your trust!

Rated 5 out of 5 stars

Perfect condition car

Perfect condition car, no hassle at all with a fully insured car, very polite employee.

12 October 2025
Unprompted review
Gomega logo

Reply from Gomega

We truly appreciate your feedback and support!

Rated 5 out of 5 stars

Smooth rental

Car was new and clean, staff was friendly and helpful. Just a quick call after arrival, and staff came to pick us up from terminal. Smooth rental, can really recommend! ⭐⭐⭐⭐⭐

10 October 2025
Unprompted review
Gomega logo

Reply from Gomega

Thank you for taking the time to review us!

Rated 5 out of 5 stars

The besttttt..

The besttttt...
I'm travelling a lot and I always rented a car...
Such a wonderful coming with a big smile...
They contact before meeting
Pick u a immediately...
The car was great and very clean...

8 October 2025
Unprompted review
Gomega logo

Reply from Gomega

Thank you for your 5-star review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look