This company is selling worthless gift cards. I'm not sure how they are not in violation of state laws. Don't purchase Golf There or Tee There Gift Cards - it's a fraudulent operation. Do not ge... See more
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Spoke w/Kevin Walker a couple of times - then, nothing! - no e-mail responses, no phone response. I've been organizing a trip for 35+ years and I have never experienced a total lack of communication... See more
Not getting any communication back from Kevin Walker. He was very responsive upon planning and then once the deposit was received, he is no where to be found. I have disputed the charge with my cred... See more
We booked for a golf package to go to New Orleans for Oct 2018. This has been planned and booked since April 2018. Deposits have been paid since May 2018. However since then we have had nothing but a... See more
Company replied
Company details
- Tour Operator
- also in
- Travel Agency
Information provided by various external sources
Your Golf There is the USA's #1 golf travel company. Founded in 1990 in Alabama, the company has grown from its southeastern roots to sell golf now throughout the nation and many of the leading international golf destinations such as Ireland, Scotland and the Dominican Republic. Acquired in 2018, Your Golf There is now part of Your Golf Travel, the world's largest golf travel company!
Contact info
1 Chase Corporate Center, Suite 400G, 35244, Birmingham, United States
- 205-313-6415
- reservations@yourgolfthere.com
- golfthere.com
1.1
Bad
127 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Well run operation
We work with Ernie and he makes complicated arrangements seem easy, gets us great pricing, books tee times that would be hard for us to get and bills our group of eight individually. It's a seamless operation and we really appreciate the insights on which courses to play for our handicaps. We've used him for two consecutive trips and wouldn't think of working any other way. Also, the car deals he gets are great too. Turnkey, great pricing and great knowledge make this an easy choice.
19 February 2016
Unprompted review
Reply from Your Golf There
Ernie is one of our top advisors and enjoys working with clients. Our goal is to make the experience "easy" and "seamless" and our exec team will be glad to hear that our team did just that! Thanks again for your business and the positive feedback and support. Cheers!
Trip to Chandler, AZ.
Our advisor, Kevin, made everything so easy for us. All we did was tell Kevin what we needed (rooms and tee times) and after that all we had to do was show up! We will always use Golf There for trips in the future.
19 February 2016
Unprompted review
Reply from Your Golf There
We will certainly inform Kevin of your positive report on our and his services. Our goal is to deliver the ultimate customer service in all facets of a golf trip. Thank you for the kind words, your past business, and the prospect to assist in the future!
naples 2016
The staff was very helpful in setting up our trip.
Ernie was awesome!
17 February 2016
Unprompted review
Reply from Your Golf There
We will pass along the thanks to Ernie and appreciate the positive feedback.
Can't you guy make the weather perfect?
Golf There did an outstanding job. We delt with Ernie Wilson and he was very good. We had some bad weather but the Golf Professionals were great and except for a slow check in at the hotel all was wonderful
16 February 2016
Unprompted review
Reply from Your Golf There
Ha ha! Our goal is to have a "perfect" delivery of golf trip services on every interaction with our clients. However, we do admit that we also wish that we could control the weather and have rain only occur in the late afternoon for short periods of time!
golf jan16-23
A little mix up on the rooms upon arrival. Also, due to a function at mystic dunes, the practice area was closed for the entire week. Everything else was very good. Great golf courses, Mystic dunes not in great condition compared to the other courses.
12 February 2016
Unprompted review
Reply from Your Golf There
We regret that there was a minor issue upon arrival. Mystic Dunes' practice area had unscheduled maintenance performed. We look forward to working with you in the future and will advise Mystic Dunes of these concerns.
Poor customer service
We had to contact our sales person numerous times to check on if everything was ok. When we arrived at the hotel to check in we were advised that our reservation had been canceled because we hadn't paid for the hotel and two rounds of golf. We had given our salesperson our credit card for the charges. His excuse was we never answered the emails he sent which we never received. He had our cell phone numbers which he never called. Thankfully our reservations could be rebooked as it was early in the season.
11 February 2016
Unprompted review
Reply from Your Golf There
This couple called in 3 weeks prior to their desired departure date asking for a golf trip quote, after which they went "silent". Our sales team got a call one week prior to departure and was asked if they could still book the trip as quoted. The team collected a deposit with the understanding that after confirmation we would email them AND call to then get final payment and be sure that everything was as they wanted. After all reservations were confirmed later that same day, the client did not respond via email or phone (GolfThere records all calls). Our staff called 3 times leaving messages to contact us for final payment and to review the booking (emails were also sent in addition to the confirmation of all reservations).
However, with no subsequent communication and since the couple did not respond to emails or phone calls for the entire week our rez team cancelled the reservations for non-payment and no communication 24 hours prior to the expected arrival time. In the evening of the ARRIVAL day of the TRIP, the client called from the arrival hotel asking why she didn't have a reservation. She admitted getting the confirmation but stated she had gotten no other emails (same email was used) or phone calls (same number). Fortunately, we were able to reinstate the reservations at hotels and golf courses at the same rate.
The company has been in business 26 years and we pride ourselves on responding to our clients and handling problems. We fail to see how we could have responded differently.
Enjoyable experience....easy and relaxing weekend.
GolfThere did a great job of making this a no brainer. Hotel was booked and the golf courses were expecting us. Called to confirm before trip and everything was set. One of our courses was booked to far from us and was not that great of experience, since we let GolfThere pick the courses for us, it was partially our fault for not checking out the course distance and better reviewed the selection and picked another track.
11 February 2016
Unprompted review
Reply from Your Golf There
Thanks for the honest feedback. We do try to keep courses in manageable drive teams and within the budget requested. Sometimes this distance could be a little too far for one group but no problem to another. We would like feedback on which course and our sale person will reach out so that we can better serve all clients and get your first-hand knowledge of recent conditions. Thanks again for your support and business.
Reply from Your Golf There
Mr. R: Thanks for the 4 star rating. Our golf courses are always the best in the market and we often remove or add courses based on feedback and conditions. With regard to the condo procedures, some of our condo partners do have confusing methodologies for checking-in. We apologize and our SVP of Sales will check-in with you about if there is a way to improve our instructions or explanations with the particular condo your group utilized for your trip. Thanks again for the feedback.
Reply from Your Golf There
Mr. B. Thanks for the 5 star review. Our goal is to deliver ultimate customer service and to reduce the hassles of being a group leader. We look forward to serving you again on your next golf trip. Cheers and Fore!
2016 Arizona Golf Trip
Booked trip in August of 2015. Great communications from sales person/persons. Accommodations were perfect for our group although being in rooms/suites a little closer to each other would have been nice, no complaints!! Our group consisted of 9 other golfers and myself (total of 10). Our clubs were in our rooms when we arrived (no damage) and were picked up after we departed. Clubs delivered back to us (again no damage) on time or as promised. Looking forward to our re-booking for another trip in January 2017. Great group of people and very easy to work with!!
11 February 2016
Unprompted review
Reply from Your Golf There
Mr. C. It is always good to hear from customers who have a great experience. With groups it is always our goal to deliver the best customer service. From assisting with golf delivery services, to lodging and most importantly insuring tee times are back to back and getting you on the BEST courses in a market. Thanks again for your business and we look forward to working with you the next time. All the best from the GolfThere team
Overall, was a positive trip.
Overall, it was a good trip and we had no issues. With that being said the first round of golf we played, at Orange County, was an extremely poor experience. Was close to a 6 hour round, we waited on every single. Had a very unorganized management (starters,Rangers etc). Our carts actually ran out of battery on #16.
On the flip side we could not have had a better experience at Championsgate. Great course and overall was a great day.
11 February 2016
Unprompted review
Reply from Your Golf There
Mr. McC: Thanks for the feedback on one of your rounds. Orange County hosts the PGA professionals when they visit for the annual new merchandise show each year (on the Golf Channel now) because of the quality of the two tracks. However, it is true that at times these highly popular and affordable courses get slow. Our apologies that the experience by those folks was NOT up to par (pun intended). We talk with our major course partners often and will relay the disappointment. Championsgate is one of our best facilities in Florida. Thanks again for your business and the honest feedback.
Great experience!!
Justin Strange was great to work with. He listened to our needs and then found the perfect rental house and 9 great courses for us to play.
We already have him planning next year's event.
Thanks to all at GolfThere was a pleasing trip that satisfied all seven guys.
I recommend GolfThere to all golfers looking for an easy planned trip. It took a lot of work off my shoulders to plan the trip.
11 February 2016
Unprompted review
Reply from Your Golf There
Mr. Kuker: Many thanks for the "attaboy" to our salesperson. Our goal is to always deliver great value and service and make your job as the group trip leader as smooth as possible. We look forward to providing a great experience on your next golf trip as well. Thanks!
Scottsdale Golf Trip
I would recommend this service to anyone. This was our 2nd buddies golf outing using this service and both trips went off without a problem. The trip is significantly more pleasurable when you don't have to worry about all of the logistics being taken care of or not.
11 February 2016
Unprompted review
Reply from Your Golf There
Mr. Box: Thank you for your positive response. Our team's goal is to deliver ultimate customer service before, during and after your golf trip. We very much appreciate the high marks. The hallmark of our service is organizing and taking care of tee times, getting accommodations, and even taking the hassle of collecting payments from friends, relatives, and guests you've never met. You've nailed our goal. Easier than doing yourself, at a fair and best price, and removing worries and headaches. Thanks again.
Robert Trent Jones Trail Vacation
Although I did a lot of homework and send them a detailed spreadsheet of what course I wanted to play on which days, along with which hotels I wanted to stay at, it took them 3 attempts to send me an accurate quote. They either were missing certain courses, had me playing on wrong dates, or having me staying in wrong cities. A real mess.
24 January 2016
Unprompted review
Reply from Your Golf There
Mr. Puskar: This is not our standard of service and for that we apologize. With 26 years of service, we couldn't survive if this was our typical level of service. It is not and while our goal is perfection sometimes our salesperson or the team miss the mark. Our SVP Sales will reach out to you in the next few days to determine a plan of action and to identify what would be a fair resolution. Thank you.
Reply from Your Golf There
Mr. Clarke: Thank you for you succinct feedback. Our goal is to deliver ultimate customer service efficiently on any golf trip to the best destinations in the world. Cheers.
Good Orlando Golf Arrangements
Very helpful and easy to work with. Recommendations on courses and lodging my job as the group lead enjoyable. Thank you
16 January 2016
Unprompted review
Reply from Your Golf There
We appreciate the positive feedback. Our goal is to provide recommendations and insure a safe and golf-centric vacation or buddy trip.
Top rated Golf Experience
Golf There provided a great itinerary of golfing at top rated courses.
15 January 2016
Unprompted review
Reply from Your Golf There
Mr. Keller. Our goal is to provide the ultimate customer service. We're glad that we were able to deliver a "top rated" experience. Thank you sir - we look forward to serving you on a future golf trip.
Alabama golf trip
We wanted to experience the robert trent jones golf trail in alabama, golf there arranged everything for us, picking favorite courses, arranging for tee times, hotel reservations, they were fabulous. We had so much fun we're going to make it an annual trip.
15 January 2016
Unprompted review
Reply from Your Golf There
Mr. Howe: Thank you, sir. RTJ Trail is a great value and it is indeed our pleasure to serve your golf group's needs. Our team of specialists are golfers and have "been there - done that" at golf destinations in the USA and around the globe. They know the courses and the location of accommodations for every budget and taste -- our goal is to deliver ultimate customer service to you and every customer. Thanks again for the opportunity and we look forward to helping you again.
Hot Springs
I had a destination in mind when I called GolfThere. I was fortunate enough total to Steve and after he gathered the parameters of our trip, he suggested Hot Springs Village. He suggested great courses and found us a condo within 15 minutes of each course. Our condo was right on the lake, which was nice, but it was not very clean or modern. Overall, it was a great golf trip, especially for the price. We will be using GolfThere again.
15 January 2016
Unprompted review
Reply from Your Golf There
Mr. Mike C. Thank you for the feedback. Our sales team actually visits and plays most of the courses at the destinations we recommend. Hot Springs Village is a newly public access golf destination. We have a strong relationship with our condo/home provider and we'll immediately evaluate the particular unit that you were provided. Steve or a manager on our team will reach out to you to get more detailed information. Thanks for the kind words and we look forward to serving you again.
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