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Gold.co.uk Reviews 1,741

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TrustScore 4.5 out of 5

4.7

Gold and Silver Trading Company
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and straightforward ordering process, highlighting the ease of navigation on the website and the clear communication received throughout. Many people appreciate the fast and secure delivery service, often noting that products arrive quickly and are well-packaged. Consumers are also very satisfied with the quality and selection of products offered, finding them to be as described and well-presented. However, some customers have experienced issues with delivery, including delays, packages being left without a signature, or being sent to incorrect addresses. A few reviewers also mentioned concerns about the security of the packaging for precious metals and the lack of an insured delivery option. Additionally, a small number of people reported difficulties with customer service regarding unresolved delivery problems or unfulfilled orders.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting prompt and fast delivery,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and efficient... See more

Product

Customers consistently note positive experiences with product. Many reviewers are happy with the quality of... See more

Order

People report positive experiences with order. Many customers found the ordering process easy and clear, with... See more

User experience

Clients share positive opinions on user experience. Many customers report a seamless and easy process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well laid out site with clear information and reasonable prices. The whole process from start to finish was simple, being kept up to date with tracking information until the item arrived, which was qu... See more

Rated 5 out of 5 stars

The fourth time I’ve purchased from Gold.co.uk and every transaction has progressed without a hitch. I may have hit lucky after a busy period as I know all dealers have been advising delays but deli... See more

Rated 5 out of 5 stars

Such an easy site to transact with. Clear easy to follow, well laid out and straightforward. My package arrived very quickly and was extremely well packed. Don’t hesitate to buy from these guys, they’... See more

Rated 5 out of 5 stars

I was really impressed with the service, and after searching around they are also very good on price compared to the main one always comes up first on the Google search engine, obviously they pay for... See more

Company details

  1. Gold and Silver Trading Company
  2. Gold Dealer
  3. Investment Service

Written by the company

GOLD.co.uk is the home of bullion investment and vaulting. We offer UK investors the opportunity to buy physical gold and silver and place it in secure allocated storage or opt for fully insured discreet home delivery.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 13% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

A trustworthy company

These are beautiful coins and will really be the stars of my collection. I always get nervous when I spend a lot over the phone but the seller explained everything and put my mind at ease.

20 February 2026
Rated 5 out of 5 stars

company you can trust

I bought some gold coins and sold the gold when I needed extra money, no problem... Yes, it takes time. The price is fixed at the moment of the agreement, which is very important.

27 January 2026
Rated 1 out of 5 stars

Avoid if you can. I'm worried if I'll ever get my coins or money back

Bought some coins with storage, two months later still no sign of them being delivered to storage. Their Q&A suggest its only a few days from purchase to storage. I called and they said it's going to be in the next 2 to 3 weeks!!!

It's definitely some dodgy stuff going on. Save yourself of grief and use any other company instead. I'm stuck, not sure what to do and will I ever get my money / gold back.

3 January 2026
Unprompted review

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