Excellent service. Agent (Charlotte) with whom I first spoke, was helpful and clearly explained all aspects of the service. She made my reservations correctly and told me exactly what would happen.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m thankful for finding Go Go Grandparent for my transportation needs. I always have had a positive experience with Go Go. Their telephone operators are always very pleasant & efficient in m... See more
Company replied
The young lady who was My driver made me feel like she was a good neighbor giving me a ride home to My Assisted Living Facility in Winter Garden FL. I really appreciated that after My trip to the VA h... See more
Company replied
My name is Charles Wilson. The error and misunderstanding withGoGoGrandparent was on me. On 5/I/26 I thought I was being charged unfairly and I was not. I do apologize for my impatient assumptions wit... See more
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Company details
About GoGoGrandparent
Written by the company
GoGoGrandparent offers tailored transportation, meal and grocery delivery, medication delivery, senior fitness classes, and support with home maintenance services - all with a single phone call. Our mission is to help people age and thrive independently and confidently at home.
Register Now
Learn More About Rides
Grocery Delivery
Meal Delivery
Prescription Delivery
Home Services
Senior Fitness Classes
Read More Reviews
Contact info
United States
- 1 (855) 464-6872
- gogograndparent.com
4.1
Great
1K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience. It’s great to hear everything was prompt and on time, and that your trip felt smooth from start to finish. With GoGo, you also have access to grocery and pharmacy delivery, as well as home services for help around the house.
Warm regards,
The GoGoGrandparent Team
DISPATCHER WAS LAX IN SUBMITTING…
DISPATCHER WAS LAX IN SUBMITTING ACCURATE PICKUP LOCATIONS. SOFTWARE /CONTACT SYSTEM WAS NON FUNCTIONAL ON SEVERAL OCCASSIONS.
1 July 2025
Reply from GoGoGrandparent
Dear customer,
Thank you for sharing this feedback. We’re sorry for the frustration you experienced with pickup details and system reliability. We do see that issues can sometimes arise when trips are placed through automated options, which is why we offer 24/7 live phone support to help confirm locations and answer questions before a ride is sent.
If you choose to use the service again, calling in allows our team to double-check pickup details and help avoid those problems. We appreciate you taking the time to let us know what didn’t work for you.
Warm regards,
The GoGoGrandparent Team
The drivers are on time and courteous.
30 January 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience. It’s wonderful to hear your rides have been timely and that the driver we matched you with was courteous — reliability and respect matter to us. Your membership also gives you access to grocery delivery, pharmacy pickups, and even help with home services if that’s ever useful.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience. It’s wonderful to hear your rides have felt courteous and professional. As part of your membership, you can also arrange grocery and meal deliveries, pharmacy pickups, and join our virtual senior fitness classes—you’re welcome anytime.
Warm regards,
The GoGoGrandparent Team
I googled transportatio ln looking for transportation services
I googled transportation sitting at the Bank on a Friday no transportation services available then I called your service the customer service Lady was very helpful Charlotte explained the rules and I paid and went home grateful pastor Lorraine Prescottvalley Arizona USA ❤️ 🇺🇸 ♥️
30 January 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re so glad our representative could walk you through the steps and help you get home safely from the bank when other options were scarce. Your membership also gives you access to grocery and pharmacy deliveries, plus home services if you ever need a hand around the house. Thank you for trusting us on a busy Friday—we’re always here when you need a reliable ride.
Warm regards,
The GoGoGrandparent Team
Very helpful!
30 January 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience. We’re so glad to hear GoGo was helpful when you needed it. With GoGo, you also have access to rides, grocery delivery, and pharmacy deliveries whenever it’s useful.
Warm regards,
The GoGoGrandparent Team
I am grateful for the service
I am grateful for the service! Pin my location, making it so easy to order rides! I think I need to check that I DID sign up for a plan, as I spent almost $60.00 to my doctor and back. The drivers keep getting on the freeway, going around the city, but I am less than 5 miles from my doctor. I'm impressed by the fact that I AM picked up promptly!
30 January 2026
Reply from GoGoGrandparent
Dear customer,
Thank you so much for sharing this — we’re really glad to hear the service has been helpful and that pickups have been prompt. It’s wonderful to know features like pinned locations are making things easier for you.
We understand your concern about the route drivers have been taking, especially when you’re traveling a short distance. We’ve gone ahead and added a note to your account requesting that drivers avoid the freeway unless you specifically ask, and that they check with you about preferred routes, since you’re happy to share the easiest way when needed.
You can also always let the driver know your preference at pickup — your instructions matter, and drivers are generally happy to follow them when possible.
If you’d like, we’re also happy to review your account with you to confirm which plan you’re on and help clarify the charges from your doctor’s visit.
Thank you again for your kind words and for using the service.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re delighted to hear the drivers we matched you with were kind and respectful. With GoGo, you also have access to grocery deliveries, pharmacy drop‑offs, and even home services arranged through our team. We’re here whenever you need us.
Warm regards,
The GoGoGrandparent Team
I call Go Go grandparent last week for…
I call Go Go grandparent last week for the first time they sent out a young man to do the job. I told him what my job consist of which was to clear one side of my driveway and to shovel my porch and make a pathway for me. This young man did an excellent job on doing what I asked him to do. Thank you Go Go grandparent and thank the young man that did the job also.😊😊😊😊
30 January 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re thrilled your first call with us went so smoothly. It’s wonderful to hear the professional we matched you with cleared your driveway and porch just the way you asked and made that pathway you needed. With GoGo, you also have access to rides when you need to get around, plus grocery and pharmacy deliveries we can arrange for you.
Warm regards,
The GoGoGrandparent Team
NO NO Grandparents!
We booked a ride, and were billed extra $15 per monthly charge, we did not agree to a monthly charge, this was a one-off ride... Only when we got the bill did the extra charge appear. we cancelled the account and reported the charge to credit card company.
23 December 2025
Unprompted review
Reply from GoGoGrandparent
Dear customer,
We’re truly sorry for the frustration and surprise this caused. We understand how upsetting it is to see an unexpected charge, especially when you believed this was a one-time ride.
We did try to locate an account based on the information available to us here, but we weren’t able to find a matching record. Without access to the account details, we’re unable to review exactly how the ride was set up or what was agreed to at the time of booking.
GoGoGrandparent works with a membership model, and membership charges are disclosed both online and explained over the phone during registration. That said, we completely understand that misunderstandings can happen, and we want to make sure everything was communicated clearly and handled correctly in your case.
If you’re open to it, we’d be glad to investigate further. Please feel free to call us, email our support team, or contact us via Facebook Messenger so we can locate the account, review what occurred, and walk through the charges with you directly.
Thank you for taking the time to share this. We’re sorry for the confusion and would welcome the chance to look into it with you.
Warm regards,
The GoGoGrandparent Team
WARNING: Credit Card Scam Operation
WARNING: Go Go Grandparent is operating a debit card scam operation. I was offered a free 7-day trial for $29 which they debited the $29 without my consent and I had to dispute the charge to refund the amount back to my credit card which will take 5-7 days. I was quoted a price of $17 for my ride, but when I checked with my bank, I discovered Go Go had debited my debit card for $51 three times the quote rate. I was informed that after the 7-day free trial Go Go would have debit my debit card for $290. If you don't wish to be scammed, then I am pleading with you do not fool with this company!
This is my reply to GO GO. I am using Lyft everyday since canceling your scam operation. The quote they offer me is the same amount charged to my debit card. Your operator's sale pitch to me is that your company would schedule my ride thru Lyft or Uber to save me using my smart phone. Your company does not hire any drivers. Everything you say is totally untruthful. My next step is to file a complaint with the Better Business Association to expose your corruption. All of you top executives need to go to prison for scamming vulnerable senior citizens!
21 January 2026
Unprompted review
Reply from GoGoGrandparent
Dear customer,
We’re truly sorry for the confusion and frustration you experienced.
When you registered, a system glitch caused the membership charge to process incorrectly. As soon as we became aware of it, we processed a refund for that charge. You should see it reflected back on your original payment method within 5–10 business days, depending on your bank.
We also reviewed the call from January 25. During that conversation, the operator discussed the weather conditions at the time, noting that bad weather in your area could make finding a driver difficult and could lead to higher ride pricing (surge) due to demand and limited driver availability. You acknowledged and agreed to proceed with the ride under those conditions. While we’re unable to know the exact final rate at the time of booking, we do make sure to explain that pricing can change based on availability and conditions.
That day in Memphis and the surrounding region was affected by a significant winter storm and hazardous weather, with freezing temperatures, snow, sleet, and icing being reported and weather warnings in effect for the area on January 24–25, which impacted travel and driver availability.
We understand it can be surprising to see a final total that’s higher than an initial estimate, and we appreciate your feedback.
Warm regards,
The GoGoGrandparent Team
I was quoted a price of $17 to travel…
I was quoted a price of $17 to travel from my home to my jobsite estimated at eight (8) miles. I was shocked when I examined my bank account debit charges and saw that my credit card was debited $51. I filed a dispute with my bank against GoGo Grandparent. My main gripe is I felt offended that the company mislead to believe my quote which was grossly inaccurate.
25 January 2026
Unprompted review
Reply from GoGoGrandparent
Dear customer,
We’re sorry for the frustration this caused — we understand how upsetting it is to see a final charge that’s much higher than the estimate you were given.
In this case, our records show there was unusually high demand and limited driver availability in the area at the time of pickup, which resulted in higher third-party pricing than expected. While we work hard to provide accurate estimates upfront, those rates can change quickly and are outside of our direct control.
As a gesture of goodwill, we’ve also processed a refund for the membership to help address the inconvenience.
Warm regards,
The GoGoGrandparent Team
DO NOT USE THESE SCAMMERS!!
DO NOT USE THESE SCAMMERS!!! They tagged my CC causing it to go over limit. I NEVER agreed to this. They were very scammy and this is a bait and switch attacking older folks. Turn and run!
22 January 2026
Unprompted review
Reply from GoGoGrandparent
Dear customer,
We’re really sorry this happened — we understand how stressful it is to see a charge you weren’t expecting, especially when it affected your credit limit.
We do show the membership was created online, where the plan details and pricing are shared during sign-up. Even though memberships are typically non-refundable, we’ve gone ahead and processed a refund as a gesture of goodwill. Please allow 5–10 business days for it to appear back on the original payment method, depending on your bank.
Warm regards,
The GoGoGrandparent Team
COMMUNICATION EXCELLENT
courteous on time easy to get a appointment clean automobile, always communicating with you
5 April 2025
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience — it’s wonderful to hear the communication felt seamless and scheduling was straightforward. We’re glad the driver we matched you with arrived on time and provided a clean, courteous ride. Many members like you also enjoy grocery delivery, pharmacy pickups, and our virtual senior fitness classes—you’re welcome anytime.
Warm regards,
The GoGoGrandparent Team
I had problems this month I called him…
I had problems this month I called him about it and they're helping me out appreciate it thank you for people that are struggling and have trouble making payments or trying to get places and it cost you so far so good it's it's helping out and safe me money thank you.
13 January 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share this and are really glad to know our team was able to support you during a challenging month. We can see that your account was successfully paused to give you some breathing room, and it’s currently set to resume on April 10; if you ever need more time, you’re always welcome to reach out so we can review options together. With your membership, you can continue to use GoGo for rides, grocery delivery, and prepared meals to help make getting around and managing costs a bit easier.
Warm regards,
The GoGoGrandparent Team
I was in need of transportation to a…dr. appointment as I did not feel safe to drive after a bad fall
I was in need of transportation to a few dr.'s appointments because I fell and have concussion. I looked into gogo- Seemed like good thing. As soon as I signed up I put in for a ride to my first appointment only to find it was through UBER and was $18 each way for a trip that was less thna 5 miles away. I then checked uber itself and they were charging $16. I contacted GO GO and asked them to cancel the membership as I did not realize they are nothing more than a go between- scraping money off the top for their business. I cant afford to be scraped! THEY GOT BACK TO ME EVENTUALLY TELLING ME THE 29.99 WAS non- refundable. I explained the situation that I would not be using their services and NOPE I had been captured. This is NOT a place I would recommend to anyone. I have a concussion and never saw it was non-refundable (probably in some fine print on another page). Not nice!
18 January 2026
Unprompted review
Reply from GoGoGrandparent
Dear customer,
We’re very sorry to hear about your fall, and we hope you’re feeling better. We understand this was a stressful time to be dealing with transportation and unexpected costs.
GoGoGrandparent is a membership-based service that helps connect members to rides through trusted third-party providers like Uber and Lyft, and that information is provided during the registration process. We understand, however, that this was not what you expected at the time you signed up.
To help resolve this, we’ve gone ahead and processed a refund as a courtesy, and can confirm the account has been closed. Please allow 5–10 business days for the refund to appear back on your original payment method, depending on your bank.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience. It’s wonderful to hear your ride arrived quickly and that the driver we matched you with was friendly and helpful. With GoGo, you also have access to grocery and pharmacy deliveries, plus home services if you ever need an extra hand.
Warm regards,
The GoGoGrandparent Team
It was my first ride with GOGo
It was my first ride with GOGo, which went well. However I would like to know the cost of all trips so I can keep check on my monthly expenses. Thank you.
13 January 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re glad your first ride went smoothly with the driver we matched you with. To help you keep tabs on costs, we send a detailed receipt after every trip and can provide a monthly summary of your rides anytime—just let a member of our team know what you need. With GoGo, you also have access to grocery delivery, meal delivery, and pharmacy pickups if that would be helpful.
Warm regards,
The GoGoGrandparent Team
The drivers are pleasant
The drivers are pleasant. They get us to where we are going in a timely fashion. They always say hello and goodbye and to have a good day or a good evening.
13 January 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re glad to hear the driver we matched you with was courteous and got you where you needed to go on time. It’s wonderful to know those friendly greetings made the ride feel welcoming. Many members like you also enjoy help with groceries, meal deliveries, and pharmacy pickups.
Warm regards,
The GoGoGrandparent Team
Overall Satisfaction
Overall, I had a positive experience with your service, compared to the local taxi service. Go Go drivers came on time, within 20 minutes. My last experience was concerning, my driver cancelled my trip and I had to be assigned a new driver. I didn't realize a driver was able to do that. As a result, I was late for my appointment. Iam anticipating that was an anomaly.
11 January 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re glad to hear your rides felt more timely than the local taxi options. We’re sorry the driver we matched you with canceled and caused you to arrive late; while uncommon, it can happen due to many factors. It may be helpful to always give yourself 10 minutes to spare for all your important appointments. Your membership also gives you access to grocery delivery, pharmacy pickups, and our virtual senior fitness classes—you’re welcome anytime.
Warm regards,
The GoGoGrandparent Team
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