Excellent service. Agent (Charlotte) with whom I first spoke, was helpful and clearly explained all aspects of the service. She made my reservations correctly and told me exactly what would happen.... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I’m thankful for finding Go Go Grandparent for my transportation needs. I always have had a positive experience with Go Go. Their telephone operators are always very pleasant & efficient in m... See more
Company replied
The young lady who was My driver made me feel like she was a good neighbor giving me a ride home to My Assisted Living Facility in Winter Garden FL. I really appreciated that after My trip to the VA h... See more
Company replied
My name is Charles Wilson. The error and misunderstanding withGoGoGrandparent was on me. On 5/I/26 I thought I was being charged unfairly and I was not. I do apologize for my impatient assumptions wit... See more
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Company details
About GoGoGrandparent
Written by the company
GoGoGrandparent offers tailored transportation, meal and grocery delivery, medication delivery, senior fitness classes, and support with home maintenance services - all with a single phone call. Our mission is to help people age and thrive independently and confidently at home.
Register Now
Learn More About Rides
Grocery Delivery
Meal Delivery
Prescription Delivery
Home Services
Senior Fitness Classes
Read More Reviews
Contact info
United States
- 1 (855) 464-6872
- gogograndparent.com
4.1
Great
1K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience—so glad you got home safely and that the driver we matched you with took good care of you. With GoGo, you also have access to grocery and meal deliveries, plus pharmacy support if you ever need it.
Warm regards,
The GoGoGrandparent Team
Excellent service fpr new member
Excellent service. Agent (Charlotte) with whom I first spoke, was helpful and clearly explained all aspects of the service. She made my reservations correctly and told me exactly what would happen. Ride pick-up drivers (both from Uber) were prompt, polite and drove clean, comfortable cars.
27 February 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience as a new member. It’s wonderful to hear our representative clearly explained how everything works and set up your reservations smoothly, and that each driver we matched you with was prompt and made for a comfortable ride. As part of your membership, you can also arrange grocery and pharmacy deliveries and even book trusted home services through GoGo.
Warm regards,
The GoGoGrandparent Team
My first time won’t be my last
Instructions were easy to follow. Loved the updates on drivers progress and description.
27 February 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re thrilled your first ride went so smoothly. It’s great to hear the step-by-step instructions were clear and that the real-time updates and description of the driver we matched you with made things easy. With GoGo, you also have access to groceries and meal deliveries as well as pharmacy pickups.
Warm regards,
The GoGoGrandparent Team
Was given an estimate and charged ~40%…
Was given an estimate and charged ~40% more than estimate. Got two different stories from poor people that answer the line. Won’t give up and will continue to fight for full credit of overcharge
5 February 2026
Unprompted review
Reply from GoGoGrandparent
Dear Customer,
We’re sorry to hear that you’re frustrated and appreciate you bringing this to our attention.
After reviewing your account, we do see that a partial refund has already been processed in relation to the fare difference you mentioned. If you have not yet seen that adjustment, please allow 5–10 business days for it to reflect, depending on your bank’s processing times.
We also want to gently clarify something important regarding billing. Our records indicate that you are enrolled in a subsidy program through the Needham Council on Aging, which provides 100% coverage for two one-way rides per week. For those rides to be fully subsidized, they must be scheduled directly through the Council on Aging. When rides are booked directly through us instead, the standard fare structure applies and charges are processed accordingly.
We understand how confusing this can feel, especially when estimates and final totals differ due to real-time pricing factors. If you would like us to walk through the specific trip charges with you step-by-step, we’re more than happy to do so.
We appreciate your feedback and the opportunity to clarify.
Sincerely,
The GoGoGrandparent Team
Absolutely horrible company
Absolutely horrible company. Driver dropped an elderly woman outside our business today and told her he had to pick someone else up. She had several errands she had told him she needed to run, he dropped her outside the DMV and LEFT HER THERE AND NEVER RETURNED. It was a very cold day, she was from a neighboring town and was basically abandoned. AND SHE WAS CHARGED! When she called them, after waiting nearly an hour, she was told they had no drivers available. Disgusting way to treat seniors.
25 February 2026
Unprompted review
Reply from GoGoGrandparent
Dear Reviewer,
We’re very sorry to read this and understand how upsetting it must have been to see someone waiting that long for a ride.
At this time, we are unable to locate an account based on the name shown in this review. Since this appears to be posted by a third party, we would need the rider (or an authorized family member) to contact us directly so we can locate the correct account and review exactly what happened.
If the rider can please call us, email us, or contact us via Facebook Messenger with their full name and phone number linked to the account, we will immediately review the trip history, dispatch attempts, and driver activity. If there was a delay, we want to understand why and address it properly.
We take situations involving our customers very seriously and would appreciate the opportunity to look into this further.
Sincerely,
The GoGoGrandparent Team
Thieves!!!
This scam company charged an unauthorized amount of $245.88 to my bank account in addition to the fare and cancellation fee! These thieves are unscrupulous and if you are crazy enough to use them, you deserve what you get!
20 February 2026
Unprompted review
Reply from GoGoGrandparent
Dear customer,
We’re sorry to read this and understand how alarming it is to see a charge you did not expect.
At this time, we were unable to locate an account based on the name in this review, so we cannot verify the membership, fare, or cancellation fee referenced.
We would like the opportunity to investigate this thoroughly. Please contact us directly by phone, email, or Facebook Messenger with the full name, phone number, and email associated with the account. If you reach out via Facebook Messenger, please mention that you are contacting us regarding this review so we can quickly locate and review the correct account.
We appreciate the chance to look into this for you.
Warm regards,
The GoGoGrandparent Team
“Free trial” rip off.
Gogograndpa offered a “free trial” for seven days.i provided my information, then cancelled on the seventh day. They did not honor the offer. They charged the full fee, did not refund it as promised, and kept the money. I am considering legal recourse. If I do proceed, it will be for significant damages. Far more than the initial deposit.
19 January 2026
Unprompted review
Reply from GoGoGrandparent
Dear customer,
We’re sorry to read this and understand how concerning that must feel.
At this time, we were unable to locate an account based on the information in your review, so we’re not able to verify what occurred regarding the free trial or any charges.
We would genuinely like the opportunity to review the account details and understand exactly what happened. Please contact us directly by phone, email, or Facebook Messenger. If you reach out through Facebook Messenger, kindly provide the full name and phone number associated with the account and mention that you are contacting us regarding this review so we can locate your information quickly and investigate thoroughly.
We appreciate the opportunity to look into this.
Warm regards,
The GoGoGrandparent Team
bloody scammers
bloody scammers . Will keep on charging to your cc even after you cancel the subscription. beware
19 February 2026
Unprompted review
Reply from GoGoGrandparent
Dear customer,
We’re sorry to read this and understand how frustrating ongoing charges can feel.
We reviewed your account and can see that you previously contacted us to cancel and spoke with a supervisor. During that conversation, two complimentary rides were offered, and you agreed to keep the account open at that time. Because the membership remained active and was not used afterward, the monthly charges continued.
We also see that you contacted your bank regarding the most recent charge. Although memberships are typically non-refundable, we have gone ahead and processed a refund for the January charge as a courtesy.
We understand how this situation led to frustration, and we appreciate you bringing it to our attention.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience. It’s wonderful to hear your ride arrived on time, communication was smooth, and that the driver we matched you with was courteous and kept the car clean. With GoGo, you also have access to grocery delivery, pharmacy pickups, and home services if you ever need a hand.
Warm regards,
The GoGoGrandparent Team
TOOK A LONG Time to pick me up
TOOK A LONG Time to pick me up. Driver was sent mikes away from the one and only airport in Melbourne Florida,
8 February 2026
Reply from GoGoGrandparent
Dear customer,
We’re sorry to hear about the delay and understand how frustrating that must have been, especially at the airport.
We reviewed your account and see that a ride was ordered on the 12th from the Melbourne airport to your home. From our end, the pickup location was entered as the correct airport address. That said, we’d like to better understand exactly what happened on the ground.
We’ve gone ahead and requested that a supervisor contact you at the number on file to review this with you directly. If we’re unable to reach you, we will leave a voicemail. You’re also welcome to call us and ask to speak with a supervisor at your convenience — we’ll be happy to assist.
Warm regards,
The GoGoGrandparent Team
The ride and driver was very good
The ride and driver was very good. The problem is the continued monthly membership fee without any previous transparency or approval by the client is down right fraud. The BBB needs to investigate their policies and how they let the client know and get approval to continue the charge.
11 January 2026
Unprompted review
Reply from GoGoGrandparent
Dear customer,
Thank you for your feedback. We’ve carefully reviewed the call recording to understand what was explained at the time of booking.
During the call, the ride estimate of $34–$36 was provided first. Before the ride could be ordered, our representative explained that GoGoGrandparent is a membership-based service and introduced the $29.99 monthly plan, noting that it was flexible and could be discontinued. You initially stated that you did not need a plan, and the representative clarified that a plan was required in order to proceed with booking. After that explanation, you responded, “Okay. Let’s get the plan done,” and the membership was added before the ride was dispatched.
We understand that the ongoing monthly charge was frustrating and may not have been what you expected afterward. While our memberships are typically non-refundable, we’ve gone ahead and processed a refund as a courtesy. Please allow 5–10 business days for it to appear back on your original payment method, depending on your bank.
We appreciate you bringing your concerns forward.
Warm regards,
The GoGoGrandparent Team
The person was so nice and…
The person was so nice and understanding of my situation. I had no problem explaining everything to her. Real pleasant.
6 February 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we're so glad our representative was kind and truly understood your situation. Being able to explain everything comfortably is exactly the kind of support we want every member to feel. Your membership also gives you access to rides, grocery and meal deliveries, and pharmacy pick-ups whenever helpful.
Warm regards,
The GoGoGrandparent Team
The driver was very helpful to help my…
The driver was very helpful to help my husband with his wheel chair in car and at dr office ....
4 February 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re so glad to hear the driver we matched you with was able to help your husband with his wheelchair both getting into the car and at the doctor’s office. Providing thoughtful, accessible support is important to us, and we’re here whenever you need a smooth, reliable ride. Your membership also gives you access to groceries, pharmacy deliveries, and home services if you ever need a hand.
Warm regards,
The GoGoGrandparent Team
Disappointed with go go
I called in to report a trip was not mine on the 4th as soon as I was aware of the mistake. I was still at the location 😩 waiting for a ride. The go go representative told me that they would put in for a refund at that time. Now you notify me on the 9th that it will take 5 to 10 business days for the refund to be processed. This is not only inconvenient but unfair. The representative, who was rude and impatient with me, also told me this could happen again. Over the years I have been with gogo I have experienced, on occasion, ride cancelation,
delays in finding a driver, and times when a driver was not found and I tolerated this with patience and understanding. But for you to tell me I may have to wait for a refund up to 14 days after some one fraudently took advantage and charged my card is totally unacceptable. It is sad you would treat anyone this way even a senior citizen that you represent to be servicing for a monthly fee. We all deserve better.
Added 2/24
The representative I talked to on the 4th told me he would process the refund that same day. Now you say its was processed on the 9th. Why the delay? Also, I am pleased with the bank and how helpful they have been throughout the years I understand their posting. Thanks for your response and past positive services that occurred on occasion.
4 February 2026
Reply from GoGoGrandparent
Dear customer,
We’re truly sorry for how stressful and frustrating this situation has been. We understand how upsetting it is to see a charge for a trip you did not take, especially when you were still waiting for your ride at the time.
When a trip is reported as incorrect or unauthorized, we are required to file a formal review with the third-party rideshare provider. We do not control their system directly, so we must wait for their confirmation before a refund can be finalized. In this case, once we received confirmation, the refund was processed on February 9th.
When we say 5–10 business days, that timeframe refers to how long it can take your bank to post the refund after it has already been issued — not how long we wait to submit it. Since it was processed on February 9th, the next step is for your bank to complete their posting process. You are welcome to contact them directly to trace the incoming refund.
We also took time to review your saved locations to help prevent future issues. We updated and labeled your preferred addresses, including the YMCA, and confirmed that the pickup pin is set to the parking lot entrance. If you ever need the pickup spot adjusted for any saved location, please give us a call and we’ll update it right away.
We truly appreciate the patience you’ve shown over the years, and we’re sorry this experience added unnecessary stress. We will notify you if there are any further updates regarding this review.
Warm regards,
The GoGoGrandparent Team
This is a lifesaver service for me
This is a lifesaver service for me. The people both online and drivers are nice- polite, courteous, helpful efficient. The expense is reasonable. I Am 73 and don't drive and I can rely on gogo. Excellent!
7 February 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re so glad our service helps you stay independent when you don’t drive. It’s wonderful to hear that both a member of our team and the driver we matched you with came across as courteous, helpful, and reliable, and that the cost feels reasonable. Your membership also gives you access to grocery and pharmacy deliveries, and we’d love for you to try our virtual senior fitness classes whenever it suits you.
Warm regards,
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we're so glad everything went smoothly. It’s wonderful to hear your trip to the doctor and back was timely and efficient—the driver we matched you with strives for that kind of reliability. Your membership also gives you access to groceries and pharmacy deliveries, plus home services if you ever need a hand around the house.
Warm regards,
The GoGoGrandparent Team
The in-depth discussion of the…On Boarding Experience
The in-depth discussion of the availability of services and support.
The rep was very gratified with my pleasant recount of the on-going discovery of the varied services available with amazing inter-woven fabric of results.
But the most important feature to me was the consistent and overall link all the features had to each other and the inquirer, resulting in the inquirer receiving attentive and thorough results. All based on fast, expert, and satisfactory attention.
3 February 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re thrilled to hear that the onboarding conversation gave you a clear picture of what’s available. It’s wonderful to know our representative’s thorough, fast support helped show how the different features connect so you feel truly looked after. With GoGo, you also have access to rides, grocery delivery, and virtual senior fitness—we’d love for you to join when it fits your schedule.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience — it’s wonderful to hear the drivers we matched you with have been prompt and professional. Knowing your rides feel reliable and easy means a lot to us. With GoGo, you also have access to grocery delivery, pharmacy pick-ups, and home services if you ever need a hand.
Warm regards,
The GoGoGrandparent Team
This service is a lifesaver.
This service is a lifesaver. I have an 85 year-old mom that didn’t get benefits to get the transportation through the government. And she’s in Miami. I’m in Orlando so I wasn’t able to help her get around. And then came go go grandparent, and I am forever grateful to them, especially Polo who helped me resolve refund issue. I knew where my mother was and where she was going and who was taking her. Being so many miles away, that was so important to me and go go delivered.
2 February 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you sharing your experience—being able to help your mom get around in Miami while you’re in Orlando is exactly the kind of peace of mind we work hard to provide. It’s wonderful to hear that the real-time updates kept you in the loop on every trip, and that our representative was able to promptly resolve the refund concern. With GoGo, you also have access to groceries and pharmacy deliveries, plus virtual senior fitness classes—she’s welcome anytime.
Warm regards,
The GoGoGrandparent Team
Charges
Very convenient for rides. Don't like the idea that you charge for help in getting rides.
3 February 2026
Reply from GoGoGrandparent
Dear customer,
Thank you for sharing your feedback. We’re glad to hear you found the service convenient for rides, and we understand your concern about the fee for assistance. That charge supports live phone help from real people who arrange rides for you, which isn’t the right fit for everyone. We appreciate you taking the time to share your perspective.
Warm regards,
The GoGoGrandparent Team
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