Excellent service. Agent (Charlotte) with whom I first spoke, was helpful and clearly explained all aspects of the service. She made my reservations correctly and told me exactly what would happen.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m thankful for finding Go Go Grandparent for my transportation needs. I always have had a positive experience with Go Go. Their telephone operators are always very pleasant & efficient in m... See more
Company replied
The young lady who was My driver made me feel like she was a good neighbor giving me a ride home to My Assisted Living Facility in Winter Garden FL. I really appreciated that after My trip to the VA h... See more
Company replied
My name is Charles Wilson. The error and misunderstanding withGoGoGrandparent was on me. On 5/I/26 I thought I was being charged unfairly and I was not. I do apologize for my impatient assumptions wit... See more
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Company details
About GoGoGrandparent
Written by the company
GoGoGrandparent offers tailored transportation, meal and grocery delivery, medication delivery, senior fitness classes, and support with home maintenance services - all with a single phone call. Our mission is to help people age and thrive independently and confidently at home.
Register Now
Learn More About Rides
Grocery Delivery
Meal Delivery
Prescription Delivery
Home Services
Senior Fitness Classes
Read More Reviews
Contact info
United States
- 1 (855) 464-6872
- gogograndparent.com
4.1
Great
1K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from GoGoGrandparent
Dear customer,
Thank you for sharing your experience—we’re glad to hear the driver we matched you with made you feel safe and comfortable during your ride. It’s always great to know those small but important details, like friendliness, made a difference. With your membership, you can also arrange grocery delivery, prepared meals, and pharmacy pickups whenever it’s helpful.
Warm regards,
The GoGoGrandparent Team
I used this service for the first time
I used this service for the first time. I have to say it was very easy and affordable. Both my drivers were on time and contacted me prior to pick up. I would definitely recommend.
1 April 2026
Unprompted review
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re so glad your first time using GoGo felt easy and affordable. It’s great to hear the driver we matched you with for both trips was on time and kept you informed before pickup, helping everything go smoothly. With your membership, you can also arrange grocery delivery, pharmacy pickups, and prepared meals whenever it’s helpful.
Warm regards,
The GoGoGrandparent Team
This company might be a scam..I tried…
This company might be a scam..I tried to get a ride home from the hospital and they kept telling me they could not find a driver. They also charged me a $29.99 fee which is non refundable. Most unreliable service.
31 March 2026
Unprompted review
Reply from GoGoGrandparent
Dear customer,
We’re truly sorry to hear about your experience, especially after being discharged from the hospital. We understand how stressful it is to be trying to get home and not be able to secure a ride when you need it most.
We were unable to locate an account with the information provided, so we couldn’t review the specific trip details or what may have happened in your case. We’d really like the opportunity to look into this further and understand exactly what went wrong.
Please give us a call and request to speak with a supervisor so we can review your account in detail and address your concerns. You can also reach out to us via email or Facebook Messenger, but calling will allow us to assist you more quickly.
We’re very sorry this experience fell short and appreciate you bringing it to our attention.
Sincerely,
The GoGoGrandparent Team
I never ask for this service i took…
I never ask for this service i took 1 uber ride and now this gogo grandparent won't stop. First they tried me bank account for 245.00 i stop that one then I found a charge for 2.15 from gogo stopped that now they are charging me 20.00 on a credit card that i used for my 1 uber ride. I called they said i signed up for there service when I did not. They canceled the service but said the sign up fee was not returnable. Stay away from Uber and for heaven sake don't even look at gogograndparent it should be gogoripoff old people
15 March 2026
Unprompted review
Reply from GoGoGrandparent
Dear customer,
We’re truly sorry for the frustration and concern this situation has caused. We understand how upsetting unexpected charges can feel, especially when it seems like they happened without your intention.
We reviewed your account in detail, and our records show that the registration was completed online. This means the information was entered directly, a plan was selected, and the account was enrolled under a trial period before transitioning into a paid membership. As part of our process, we also send a notification prior to any charge so customers have the opportunity to review or make changes.
That said, we understand that confusion can still happen, and we never want anyone to feel caught off guard. Even though the membership fee is typically non-refundable, we’ve gone ahead and processed a refund for the recent charge.
Your account has also been canceled as requested.
We appreciate you taking the time to share your experience and are sorry again for the frustration this caused.
Sincerely,
The GoGoGrandparent Team
These people are a rip-off
These people are a rip-off. I'M 71 YEARS OLD. I CAN BARELY WALK, AND THEY LEFT ME HIGH AND DRY IN 98 DEGREE WEATHER WITHOUT A RIDE. DO NOT TRUST THEM. CHECK YOUR BANK ACCOUNT. THEY MAKE UNAUTHORIZED CHARGES WITHOUT YOUR PERMISSION.
22 September 2025
Unprompted review
Reply from GoGoGrandparent
Dear customer,
We’re truly sorry for the experience you described. Being left without a ride—especially in extreme heat and with mobility challenges—is incredibly concerning, and we understand how distressing that must have been.
At this time, we were unable to locate an account with the information provided, but we would absolutely like the opportunity to look into what happened, including the ride details and any charges on your account.
Please contact us directly and request to speak with a supervisor so we can locate your account and review this thoroughly.
Thank you for bringing this to our attention.
Sincerely,
The GoGoGrandparent Team
This is a terrible place to receive…
This is a terrible place to receive services. Use anyone but them. They quoted 36 dollars. They took 69.96 out of my account. It's the bait and switch. Either way you do it. You are going to lose money. Once you give them your card info. It's over. Check there reviews.
28 February 2026
Unprompted review
Reply from GoGoGrandparent
Dear Customer,
Thank you for bringing this to our attention. We’re very sorry for the frustration this situation caused.
After reviewing your account and the details of your ride, we did identify that the estimate provided at the time of booking did not reflect the final scheduled ride cost. This was due to an error during the quoting process, and we acknowledge that the correct updated estimate should have been clearly communicated before confirming the ride.
We understand how this could feel misleading, and we sincerely apologize for that experience.
While the ride itself was completed and billed through our transportation partner, we have gone ahead and processed a refund for your membership fee as a gesture to help offset the inconvenience. Please allow 5–10 business days for the refund to reflect in your account, depending on your bank.
Additionally, we are addressing this internally and providing further training to ensure estimates are communicated clearly and accurately moving forward.
We appreciate you bringing this to our attention.
Sincerely,
The GoGoGrandparent Team
I signed up for a trial and before I…
I signed up for a trial and before I could cancel it, I was unexpectedly hospitalized. Gogograndparent refused to refund my membership, even though I cancelled the membership. A ride from the hospital to home was quoted at over $50 dollars. I chose Lyft instead which charged me less than $40.00. Gogograndparent is about gouging seniors for the very help they need. I am thoroughly disgusted with how I was treated.
Linda M. Guhe
13 March 2026
Unprompted review
Reply from GoGoGrandparent
Dear Customer,
Thank you for sharing your concerns. After carefully reviewing your account and the call recordings associated with your registration, we would like to clarify a few points.
During your registration call with our team, the operator explained how the service works, when you chose to move forward with the annual membership under the seven-day free trial. During the registration call, the operator explained how the membership works, including that GoGoGrandparent is a membership-based service, that rides themselves have a separate cost, and that the annual membership cost is $245.88 after the seven-day trial period.
You were also provided a ride estimate with a $10 discount, bringing the estimated cost of that ride to under $40, which you acknowledged during the call.
As part of our normal process, three days before the seven-day trial ended, our system placed an automated reminder call regarding the upcoming membership charge. Once the trial period concluded, the system attempted to process the membership fee. Due to a payment processing issue, the initial attempt did not go through immediately and the charge was ultimately processed the following day.
Our records also show that you contacted us on September 15, at which time a representative assisted with closing the account.
Additionally, the amount charged was not the full annual amount. The system processed only a partial charge of $20.49, which reflects the prorated monthly equivalent of the annual plan rather than the full yearly amount.
Your account is now closed, and there will be no further charges.
We appreciate the opportunity to review this matter.
Sincerely,
The GoGoGrandparent Team
This company cares nothing about elders…
This company cares nothing about elders or disabled individuals in my opinion.
4 June 2025
Reply from GoGoGrandparent
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear that you feel this way.
After reviewing our records, we were able to locate your account and can see that the registration was completed over the phone with an operator in June 2025. Our records also show that the account was canceled the same day, and the matter was later resolved through your bank.
At this time, we are not seeing any ongoing activity or charges associated with the account. If there is something specific that occurred which led to your concerns, we would truly appreciate the opportunity to understand it better.
You are welcome to contact us by phone, email, or Facebook Messenger and share any additional details. When we receive more specific information about what went wrong, it helps us review the situation and identify if there is anything we can improve.
We appreciate you taking the time to share your experience.
Sincerely,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re so glad our representative made sign-up easy and pleasant. Your compliment means a lot, and we’ll be sure to share your kudos with our team. Your membership also gives you access to rides, grocery deliveries, and pharmacy pickups whenever you need them.
Warm regards,
The GoGoGrandparent Team
Horrible
Horrible. I was thrilled when I heard about GoGoGrandparent 'Elbow Assist' service. I am a senior citizen and broke my ankle and in crutches so I needed a reliable service. When I scheduled the appt. with GoGo, they assured me that I would have 'Elbow Assist' where the driver would meet me at the door and escort (elbow assist) me to the car. My appointment was early in the morning, still dark, in the dead of winter with snow on the ground. THE DRIVER DID NOT GET OUT OF HIS CAR. I had to make the appointment, so it was by the grace of God that I made it to the vehicle. I was devastated. The GoGo drivers that they assign are not even aware of Elbow Assist.' However, they now claim that, "It is up to the driver discretion if they want to assist a passenger." This is appalling because they did not mentioned this when I made the appointment, otherwise I would not have gambled with an medical appointment. Seniors beware!
2 January 2026
Unprompted review
Reply from GoGoGrandparent
Dear Customer,
Thank you for sharing your experience with us. We’re truly sorry to hear how stressful this situation was, especially given your injury and the difficult conditions you described. We can absolutely understand why this would have been upsetting and disappointing.
We would genuinely like the opportunity to look into what happened with this ride, including the request for elbow assistance and the details provided to the driver. Unfortunately, we were unable to locate an account under the name used in this review, which makes it difficult for us to review the ride and determine what occurred.
If you’re willing, please contact us so we can investigate this further. You can reach us by phone, email, or Facebook Messenger. If you contact us through Facebook Messenger, please mention that you are reaching out regarding this Google review and include the details you shared here so we can quickly locate the account and review the ride.
We take feedback like this seriously and would appreciate the chance to review the trip and better understand what happened.
Sincerely,
The GoGoGrandparent Team
My first GoGo experience
It was easy to schedule my first ride a few days ahead. It was also easy to request a ride back home after my medical appointment, by texting "READYING reply. Both drivers I encountered were happy to help with my walker, and were personable as well as safe drivers.
5 March 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your first experience, and we’re glad scheduling ahead was straightforward and that texting for your pickup worked well after your appointment. It’s wonderful to hear the drivers we matched you with were kind, safe, and able to lend a hand with your walker. Your membership also gives you access to grocery delivery, pharmacy pickups, and help with home services when you need them.
Warm regards,
The GoGoGrandparent Team
Very helpful on phone always answer …
Very helpful on phone always answer your questions if you have any. Drivers on time get you their on timely matter
5 March 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience. We’re glad our representative was helpful on the phone and could answer your questions, and that the driver we matched you with arrived promptly and got you where you needed to be. Your membership also gives you access to grocery delivery, pharmacy pickups, and home services if you ever need a hand.
Warm regards,
The GoGoGrandparent Team
The driver was friendly and helpful
The driver was friendly and helpful. He helped me carry my packages up o e flight of stairs.
5 March 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience. It’s wonderful to hear the driver we matched you with was so friendly and even lent a hand with your packages up the stairs. Your membership also gives you access to groceries and meal deliveries, plus pharmacy pickups whenever you need them.
Warm regards,
The GoGoGrandparent Team
That you guys work hard and take a lot of proud in your work
I think that all of you've been doing a good job, I have no complaints, just keep up with the good job 👍
5 March 2026
Reply from GoGoGrandparent
Dear Customer,
Thank you so much for taking the time to share your feedback. We truly appreciate your kind words and are very glad to hear that you’ve had a good experience with our service. Our team works very hard and takes a lot of pride in helping our members, so your message means a lot to us.
We did notice that the review shows a one-star rating, even though your comments are very positive. Regardless, we’re very grateful to hear that you’ve been happy with the service and that you have no complaints.
As a reminder, with your membership you have access to much more than just rides. You can also use GoGoGrandparent for grocery delivery, meal delivery, prescription pickup, and home services. In addition, we offer fitness classes twice a week via Zoom, and we would love to have you join us.
Thank you again for your encouragement and support.
Sincerely,
The GoGoGrandparent Team
Receiving reminders by texts and emails…
Receiving reminders by texts and emails for the requested rides. The expediency for pick ups and return trips are great. If the ride is requested and the assigned driver cancels it, there is an immediate search for a new driver. Added note: I also appreciate that I do not have to re-identify myself when calling to request return trip home-your system already identifies the caller.
2 March 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we’re so glad the text and email reminders help you feel prepared for each ride. It’s great to hear your pickups and returns have been timely, and that when the driver we matched you with had to cancel, the immediate re-match kept your plans on track. Many members like you also enjoy help with groceries and pharmacy deliveries, and even home services when needed.
Warm regards,
The GoGoGrandparent Team
Friendly & helpful people.
Go Go is a great service for homebound people like me. They provide rides, groceries and deliver food. I would recommend them for anyone who needs a little help.
3 March 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience and for recommending GoGo to others. It’s wonderful to hear our friendly, helpful team has made it easier for you to get what you need while staying comfortable at home. Your membership also gives you access to pharmacy deliveries, help coordinating home services, and our virtual senior fitness classes—you’re welcome anytime.
Warm regards,
The GoGoGrandparent Team
It’s just nice to know that I have a…
It’s just nice to know that I have a way of getting around cause like around here there’s no transportation as far as buses so I appreciate having the go-go lift bye
5 March 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you sharing this, and we’re so glad you feel confident getting around, especially in a place where buses aren’t available. Knowing we can be there when you need a ride means a lot to us, and we’ll be here anytime you call. With GoGo, you also have access to groceries, pharmacy deliveries, and home services.
Warm regards,
The GoGoGrandparent Team
They were prompt and courteous.
3 March 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience—it’s great to hear everything was on time and you were treated with care. Your membership also gives you access to grocery delivery, pharmacy pickups, and help with home services.
Warm regards,
The GoGoGrandparent Team
Eye surgery
The drivers to both of my medical visits were kind, considerate and patient. They also exhibited great skill in maneuvering heavy traffic.
4 March 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we hope your eye surgery recovery is going smoothly. We’re so glad the driver we matched you with was kind and patient and handled the heavy traffic well for both of your medical visits. Your membership also gives you access to pharmacy deliveries, grocery orders, and home services if you ever need an extra hand at home.
Warm regards,
The GoGoGrandparent Team
I don’t know yet my first time I having…
I don’t know yet my first time I having trying yet maybe next week ok
4 March 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking a moment to leave a kind rating, especially as you’re just getting started. Whenever you’re ready next week, we’ll be here to help make that first trip smooth and simple. With GoGo, you also have access to rides, grocery delivery, and pharmacy pickups whenever you need them.
Warm regards,
The GoGoGrandparent Team
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