Excellent service. Agent (Charlotte) with whom I first spoke, was helpful and clearly explained all aspects of the service. She made my reservations correctly and told me exactly what would happen.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m thankful for finding Go Go Grandparent for my transportation needs. I always have had a positive experience with Go Go. Their telephone operators are always very pleasant & efficient in m... See more
Company replied
The young lady who was My driver made me feel like she was a good neighbor giving me a ride home to My Assisted Living Facility in Winter Garden FL. I really appreciated that after My trip to the VA h... See more
Company replied
My name is Charles Wilson. The error and misunderstanding withGoGoGrandparent was on me. On 5/I/26 I thought I was being charged unfairly and I was not. I do apologize for my impatient assumptions wit... See more
Company replied
Company details
About GoGoGrandparent
Written by the company
GoGoGrandparent offers tailored transportation, meal and grocery delivery, medication delivery, senior fitness classes, and support with home maintenance services - all with a single phone call. Our mission is to help people age and thrive independently and confidently at home.
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Learn More About Rides
Grocery Delivery
Meal Delivery
Prescription Delivery
Home Services
Senior Fitness Classes
Read More Reviews
Contact info
United States
- 1 (855) 464-6872
- gogograndparent.com
4.1
Great
1K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Drivers very courteous and friendly…
Drivers very courteous and friendly Also very helpful
3 April 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience with us! It's wonderful to hear that the driver we matched you with was both courteous and went the extra mile to be helpful during your ride. Many members like you also enjoy our grocery delivery, meal services, and virtual senior fitness classes where you're welcome to join anytime.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience with us! It's wonderful to hear that the driver we matched you with provided such a clean and comfortable ride — we know how important that peace of mind is for our members. As part of your membership, you can also enjoy grocery delivery, meal services, and our virtual senior fitness classes where you're welcome anytime.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience with us! It's wonderful to hear that we were able to provide you with reliable, on-time service. As part of your membership, you can also use GoGo for grocery delivery, meal orders, and home services like cleaning or handyman work.
Warm regards,
The GoGoGrandparent Team
The "7-day trial" is really not a full 7 days
I was told when I signed up on a Monday that I had seven days in which to cancel if I decided I did not want to keep the service. The following Monday I called to cancel and was told that I was being charged for the full year because I had to call BEFORE the seven days were up. When I used a mild epithet (not an attack on the customer service person, just an observation on the quality of information I was given) I was told they can just cancel my service for my "language". All in all, I would never recommend using this service. Basically, the two rides I got were Uber rides, which I could have arranged on my own without a membership. Every other service offered is already available for free or a small fee, such as restaurant and grocery delivery. This is just a way to charge me for a service that is not a service and the marketing is extremely misleading if not downright dishonest.
6 April 2026
Unprompted review
Reply from GoGoGrandparent
Dear customer,
We’re sorry to hear about your experience and understand your concerns regarding the timing of the trial and the billing.
We were unable to locate the specific call tied to your review, so we could not verify the exact details of the conversation. In general, the 7-day trial applies to specific plans and timing is based on when the account is activated.
We also want to note that we hold our team to clear communication standards, and we expect interactions to remain respectful on all sides. We’re sorry to hear this interaction did not meet expectations.
If you’re open to it, please give us a call and ask to speak with a supervisor so we can review your account directly and provide clarity on what occurred.
Sincerely,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We’re sorry to hear about your experience and understand your concern.
We were unable to locate an account with the information provided, so we couldn’t review what happened in this case. We’d really like the opportunity to look into this further.
Please give us a call and ask to speak with a supervisor so we can review your account and address your concerns directly.
Sincerely,
The GoGoGrandparent Team
Made me late for my dialysis
Made me late for my dialysis, didn’t send small or lower vehicle and then sent 4x4 huge truck I couldn’t get in even with a step. I have neuropathy in legs feet and hands. I use a walker.
3 April 2026
Reply from GoGoGrandparent
Dear customer,
We’re truly sorry for the stress and disruption this caused, especially given how important it was for you to get to your dialysis appointment on time. You deserve reliable support, and we understand how difficult this situation must have been.
We’re very sorry that the vehicle sent was not appropriate for your mobility needs, particularly given that you use a walker and have neuropathy. This is not the experience we want for any customer.
We will be having a supervisor reach out to you directly to review what happened, look into the details of your ride request, and ensure your concerns are properly addressed.
Thank you for bringing this to our attention.
Sincerely,
The GoGoGrandparent Team
Friendly and Supportive!
2 April 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience with us! It's wonderful to hear that you found our service both friendly and supportive — creating that kind of caring environment for our members is exactly what we strive for. As part of your membership, you can also take advantage of grocery delivery, meal services, and our virtual senior fitness classes where you're welcome anytime.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we're glad that despite the initial wait time, everything worked out for your ride. We understand how important it is to get matched quickly, and we're always working to improve our response times. Many members like you also enjoy our grocery delivery, meal services, and virtual senior fitness classes that you can join from home.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear David,
We appreciate you taking the time to share your experience! It's wonderful to hear that our team has been helpful and that you've found the convenience of our service beneficial. Many members like you also enjoy our grocery delivery, meal services, and home maintenance options to make daily life even easier.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience — knowing that you can count on GoGo consistently really means the world to us. As part of your membership, you can also order groceries, meals, and prescription deliveries, plus join our virtual senior fitness classes if you'd like some friendly company during workouts.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear Patricia,
We appreciate you taking the time to share your positive experience with us! It's wonderful to know that we were able to provide the helpful support you needed. As part of your membership, you can also access grocery delivery, meal services, and home maintenance assistance whenever you need them.
Warm regards,
The GoGoGrandparent Team
I am still learning how to use the…
I am still learning how to use the automated system. The last time, I selected 2 for a pick up from a drop off location, the system automatically sent me to an operator! As it turned out, the pick up location address from a drop off was somehow was mixed up in the system. I just hope it won't happen often, because I put in many custom location as a pick up or destination. I do not want to be charged the $5 fee for an operator assistance. That is why I have a data base on your system!
1 April 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience and are glad to hear you’ve been actively using the system and setting up your locations. We understand how that mix-up could be frustrating, and we’ll have a supervisor reach out to you to review what happened and help ensure everything is set up correctly moving forward. With your membership, you can also arrange rides, grocery delivery, and prepared meals to make everyday tasks a bit easier.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience with us! It's wonderful to hear that our service met your expectations with its timeliness, and we're delighted you're planning to use GoGo again. As part of your membership, you can also order groceries, schedule meal deliveries, and arrange home services like cleaning or handyman work whenever you need them.
Warm regards,
The GoGoGrandparent Team
The drivers are always on time!
1 April 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience with us! It's wonderful to hear that punctuality has been consistent for you, as we know how important reliable timing is for our members. As part of your membership, you can also request grocery delivery, meal delivery, and home services like cleaning or handyman work.
Warm regards,
The GoGoGrandparent Team
Both drivers made the ride smooth and…
Both drivers made the ride smooth and comfortable. Very courteous. On time. Thank you.
30 March 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience and are so glad to hear the driver we matched you with for both trips made the rides smooth, comfortable, and right on time. It’s wonderful to know you felt well cared for throughout. With your membership, you can also arrange grocery delivery, pharmacy pickups, and prepared meals whenever it’s helpful.
Warm regards,
The GoGoGrandparent Team
Polite driver professional excellent…
Polite driver professional excellent pickup excellent delivery home
31 March 2026
Reply from GoGoGrandparent
Dear customer,
Thank you for sharing your experience—we’re so glad to hear the driver we matched you with was polite, professional, and provided excellent service from pickup to drop-off. It’s always great to know everything went smoothly and comfortably. With your membership, you can also arrange grocery delivery, pharmacy pickups, and prepared meals whenever it’s helpful.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
Thank you for taking the time to share your experience—we’re glad to hear the driver we matched you with provided a smooth and reassuring ride. It’s always great to know you felt comfortable with the driving throughout your trip. With your membership, you can also arrange grocery delivery, pharmacy pickups, and prepared meals whenever it’s helpful.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience with us! It's wonderful to hear that the driver we matched you with made you feel comfortable and secure during your ride. Many members like you also enjoy our grocery delivery, meal services, and virtual senior fitness classes where you're welcome to join anytime.
Warm regards,
The GoGoGrandparent Team
I hired GoGo to mow my yard
I hired GoGo to mow my yard. I gave them a payment of $35 an $5. They took the money and I haven't heard a word from them!! Don't trust this corrupt company. They take advantage of seniors. They never were going to mow my yard. Please watch out for these scammers. Don't give them any money until the work is actually done.
31 March 2026
Unprompted review
Reply from GoGoGrandparent
Dear customer,
We’re truly sorry to hear about your experience. We understand how frustrating it must feel to expect a service and not receive any updates.
We were unable to locate an account with the information provided, so we’re not able to review what may have happened in this case. We would really like the opportunity to look into this further and understand exactly what went wrong.
Please give us a call and ask to speak with a supervisor so we can locate your account and review the details with you. You can also reach out to us via email or Facebook Messenger, but calling will allow us to assist you more quickly.
We’re very sorry for the frustration this caused and appreciate you bringing it to our attention.
Sincerely,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
Thank you for sharing your experience—we’re glad to hear the driver we matched you with made you feel safe and comfortable during your ride. It’s always great to know those small but important details, like friendliness, made a difference. With your membership, you can also arrange grocery delivery, prepared meals, and pharmacy pickups whenever it’s helpful.
Warm regards,
The GoGoGrandparent Team
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