gogamegeek.com Reviews 

61
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Probably the best retro handheld store out there. Super fast handling and shipping (took less than a week to receive the goods in Sweden). Already ordered three times, and the whole process couldn't b... See more

Rated 1 out of 5 stars

5 weeks later, an item clearly marked as in stock at the time of purchase has not been shipped. Customer service keeps lying about it being in stock, but not shipping it.

Rated 5 out of 5 stars

4 stars because you can't be perfect but 5 stars because they went above and beyond. Purchased online. Ordered to Canada. Had a warranty issue. Took care of it with a free replacement and helped me... See more

Rated 5 out of 5 stars

“I ordered from this website and the experience was very smooth 😊. The tracking updates were clear, the shipping was faster than expected 🚚✨, and the item arrived in perfect condition with neat pack... See more

Company replied

Company details

  1. Video Game Store

Written by the company

We specialize in handheld game console, home arcade machine, gaming accessories, video game cosplay and mini pc build. Gogamegeek is committed to providing each customer with the highest standard of customer service.


Contact info

4.0

Great

TrustScore 4 out of 5

61 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(61)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice and Simple.

Easy experience. Fast delivery with a quality product exactly as described with a good card and a decent price as well considering I'm a USA resident with stupid tariffs.

5 October 2025
Rated 5 out of 5 stars

Excellent Experience!

The device exceeded my expectations! Excellent performance, sleek design, and high quality. I’m very satisfied with my purchase. The store provided a smooth shopping experience with fast delivery. Highly recommended!

13 September 2025
Unprompted review
Rated 5 out of 5 stars

Works great, feels very natural.

The carrying case for the device works exactly as advertised and does a fantastic job keeping it safe and dust free while I travel. Can't imagine why the system didn't come with a case like this.

24 August 2025
Unprompted review
Rated 1 out of 5 stars

They didn't tell me that my color was…

They didn't tell me that my color was out of stock and wouldn't ship. Then, after emailing support, they shipped a different color that took forever to get here. SpeedX is terrible. Please switch shipping companies. Or at least offer other companies for an additional price.

3 September 2025
Rated 5 out of 5 stars

I purchased a green & pink TrimUI Brick Hammer.

I purchased a green TrimUI Brick Hammer, and they emailed me right away, to let me know that this specific color was going to take a while because they didn't have any in stock, and were waiting for orders from the manufacture, and that it would be about 2-3 weeks before they get any, but they did let me know they had the pink one, if I wanted. But I am willing to wait for my green Brick Hammer. Then my niece saw a video on YouTube of the pink TrimUI Brick Hammer, showed it to me, and said she wanted one of those. Remembering that Go Game Geek had told me they had the pink Brick Hammer, I ordered a pink one, as a gift, for my niece, since her birthday is next month. I was expecting to get the pink Brick Hammer in 2-3 weeks. But Go Game Geek had it delivered in about one week. I was pretty AMAZED! I will be buying more consoles that I liked from Go Game Geek! What I really love though is their customer service. I was emailing them a lot of questions I had, and they were very helpful and courteous, in answering my emails, pretty quick! Great customer service!!

27 August 2025
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Reply from gogamegeek.com

Thank you very much for your comment. Your recognition is the motivation for GGG to work hard.

Rated 5 out of 5 stars

⭐ Great Experience and Excellent Service ⭐

“I ordered from this website and the experience was very smooth 😊. The tracking updates were clear, the shipping was faster than expected 🚚✨, and the item arrived in perfect condition with neat packaging 📦💯. I highly recommend this store and I will definitely order again 🙌❤️.”

9 August 2025
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Reply from gogamegeek.com

Thank you very much for your comment. Your recognition is the motivation for GGG to work hard.

Rated 5 out of 5 stars

Awesome

Such a awesome handheld and got a good sd card with lots of games 👍

1 July 2025
Rated 4 out of 5 stars

I give you four stars because you have… I want a reasonable discount for new devices such as (rg557)

I give you four stars because you have a network that contributes to helping new visitors like me in the application a lot in terms of facilitating the way to purchase, but I will give you a full fifth star if you give me a discount for the device (rg557) of 100% or 50% if you do not give big discounts to new ones then I am sorry I hope for an answer and reply No I will not face a problem if you discount a little but you know the customer best Thank you

5 June 2025
Rated 5 out of 5 stars

100/100

100/100
I like the fast of replying and my shipment arrived fast and no problems yet in my device

28 April 2025
Rated 1 out of 5 stars

I had a very bad experience with…

I had a very bad experience with Gogamegeek.
I received a defective console (Ayaneo Pocket Micro). It was a manufacturing defect, so not directly Gogamegeek’s fault, but they are refusing to let me return the device for a refund or request a replacement.
As a result, I’m stuck with a defective device, paid at full price, with no possibility of exchange.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

100% recommend this site I'm from UK always get my handheld device from hear great customer service if you have any problems they get back by email also please be patient because time zone difference

Iv bought Ambernic handheld like RG35XX plus RG406V and RG556 when I bought RG406V and RG556 together I spent decent amount they put free gift in for me if loyal customers they great if they ever a problem they get intouch with say Ambernic help solve problem with customers they always help if I had problem by email the time zone difference dosnt matter by time I wake they message

17 April 2024
Unprompted review
Rated 5 out of 5 stars

It's very good and the device is very…

It's very good and the device is very good and I like it in all aspects I look forward to buying more later Thank you

27 March 2025
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Reply from gogamegeek.com

It's our honor to serve you. Welcome to choose us next time. Thank you for your support, we will work hard to do better.❤

Rated 5 out of 5 stars

Fast and not expensive.

Fast and not expensive.
Nothing bad but some mails were in Chinese only and I didn't understand all.

25 March 2025
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Reply from gogamegeek.com

It's our honor to serve you. Welcome to choose us next time. Thank you for your support, we will work hard to do better.

Rated 5 out of 5 stars

Good site, active customer service.

I’ve purchased 2 handhelds from these guys. The two I’ve bought were presented well. Shipping time was as expected, not their fault. I complained to them about obviously fake reviews on their website. They assured me that they were bot generated and was a mistake that they thought they’d fixed a while back. They removed the reviews and wished me the best. At least they were honest. Give them a shot. Sure beats AliExpress / Amazon.

28 March 2025
Unprompted review
gogamegeek.com logo

Reply from gogamegeek.com

It's our honor to serve you. Welcome to choose us next time. Thank you for your support, we will work hard to do better.

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