BoardUp Reviews 260

TrustScore 2.5 out of 5

2.6

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Rated 4 out of 5 stars

Folding mechanism is very well designed. I am a professor and ride across campus to class. The folding feature allows me to easily pop and carry my board without making a spectacle of myself. Haha. Th... See more

Rated 1 out of 5 stars

We ordered a board before Christmas 2020. Then, suddenly, the web-site cancelled the order and did a payement refund without explaining any reasons and without proposing any additional options. We tri... See more

Company replied

Rated 1 out of 5 stars

My wife placed an order for a board as a birthday gift for me a month and a half ahead. However, when she inquired about the status, she received a brief response stating, "Sorry, we are out of stock,... See more

Rated 1 out of 5 stars

My name is Ralph Jones jr. And I haven't been able to access my account since I purchased my item, I didn't realize that it would take this long for my item to arrive and that it was being shipped ove... See more

Company replied

Company details

  1. Skateboard Shop
  2. Sporting Goods Store

Information provided by various external sources

BoardUp Inc. provide easy to use personal commuting device to young citizen who love to explore his/her own city.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

260 reviews

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No history of asking for reviews

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Rated 3 out of 5 stars

A bent metal tab

The board is great! I can fold it and store it almost anywhere. It saves up space and makes you feel like it won't get in the way.

I got the Classic Lite (30") and I'm 5'5" so it's perfect.

But here's the PROBLEM. On my second day of using it, it wouldn't stay locked while unfolded.

So doing an ollie or using the tail to maneuver left or right would just end up with the board wanting to semi-fold back up again.

I almost fell when I used the tail and that's when I knew there was a problem.

I'm e-mailing Bin Lu the inventor and owner. I sent him a picture and video where the tab was bent. Because of the bent tab the locking mechanism couldn't keep the board locked.

He e-mailed saying that if it doesn't work he'll mail me a new one. I hope to get a new board and hopefully this doesn't happen again.

Otherwise I'll just get my money back and buy a non-fold-able board. I hope I don't because I love the idea of this product.

22 May 2019
Unprompted review
Rated 5 out of 5 stars

Boardup is amazing.

Boardup is amazing.

The board is a great design and is very convenient with having the ability to fold it up and carry it using the handle. The ability to carry it using the handle is excellent especially whilst commuting through the busy city with crowds of people (based in London). Would definitely purchase again. Bin was very helpful and very responsive to emails and queries.

17 May 2019
Unprompted review
Rated 5 out of 5 stars

Smoooth…

Odered March 2nd, came from Singapore to Poland on March 8th, DHL took longer to process the package, but since I have it…

Oh my – it's a marvel of engineering and a gamechanger for personal transport! Also, customer support is very, very good.

Highly recommended!

15 March 2019
Unprompted review
Rated 5 out of 5 stars

10/10 Worth Every Penny

Yeah, I got my dual motor board and it is amazing. I'm quite impressed with the performance upgrades as well as all the smaller upgrades. Big fan of the metal plate on the tail,so the tail doesn't chip, and the new rubber padding for the mid-section make it a more stable ride. Also, major kudos for putting the parts on risers so the board folds up thinner. All in all, very impressed. BoardUp's dual-motor board could give a ton of other boards a run for their money, and at great price.

4 March 2019
Unprompted review
Rated 5 out of 5 stars

Paradigm shift

Paradigm shift! This has seriously been the biggest game changer. I've been looking for a way to get around during work layovers when I'm stuck at different hotels around the country and this longboard has been a game changer. As a pilot, transportation is pretty limited to on-foot, uber, or public transportation. Folds up into my luggage, takes up minimal space, folds out full size. Its super sturdy, takes a beating on all the various roads, and holds its own.
Dealing with the company during purchase and a small repair on one of the wheels has been incredible. Seriously such a breath of fresh air dealing with such a down to earth, awesome group of people.
Super innovative product and a real game changer to travelers everywhere.

26 February 2019
Unprompted review
Rated 3 out of 5 stars

Hello

Hello, I enjoy the convenience of board up, however, the folding mechanism has been giving me some issue. This board was bought brand new and the fact that it's giving me problems only a couple weeks in is concerning to me, especially for the price I paid for it

10 October 2018
Unprompted review
BoardUp logo

Reply from BoardUp

Hey David,

Could you adjust the cable tension following this video instruction? https://www.youtube.com/watch?v=LzSX5jpnWXs

It is like bicycle brake. Sometimes it needs adjustment so that the locking latch can be in perfect position. The adjustment is fair easy.

Bin

Rated 5 out of 5 stars

This is my first experience…

This is my first experience longboarding, skateboarding, or otherwise. I am 6'5 and 210+ lbs with size 14 shoes and this holds me just fine. It's really great for my commute. I ride it to the Metro, fold it up and then ride about .5 mi from the Metro to work. I fold it up and store it under my desk! I save like 30 minutes a day now from my commute.

10 October 2018
Unprompted review
Rated 5 out of 5 stars

Good for Campus Transportation

I am a college student, and honestly having this compact board to bring around easily and discretely around campus is very convenient, and allows me to get around off campus without having to pay for Ubers. Great board!

3 October 2018
Unprompted review
Rated 1 out of 5 stars

WASTE OF TIME

I ordered my board on July 31st and was told that it would ship in 4-7 days. After two weeks of waiting I received a 100$ refund and was told that there was a 40 day delay for the next shipment. I followed up October 3rd... ~60 days later with no board updates... No board... I canceled my order, got my refund and ran. 1 STAR:
In what world does it take two+ months to ship a skateboard... . What a waste of time... Don't buy from them. They're horribly unprofessional and unless you want to wait a year for the skateboard to ship it's a total waste of time

3 October 2018
Unprompted review
BoardUp logo

Reply from BoardUp

We did have problems with the first batch BoardUp electric. Therefore the first batch shipment was delayed. We now are close to have a improved version passing the test. We refund you $100 for the delay, then refund you in full since you could not wait. Most of our customers are happy or at least understand our situation.

Rated 2 out of 5 stars

Originally I loved my fold-able…

Originally I loved my fold-able longboard. But the shortcommings of the board have become clearer for every board I've bought since. And currently I'm using a Teemo for my daily commute.

The fold-able longboard is way too soft. Foot placement is very important to avoid scratching the bottom of the board unless you are a kid.
And the E-add on is not something I can recommend either. The single hub motor is not strong enough on it's own. And it feels more like a helping motor than anything else. No to mention the bad instructions for installing and difficulty installing. Plus the less than stellar help when corresponding.

The hinge is a good idea. Everything else needs work.

21 September 2018
Unprompted review
BoardUp logo

Reply from BoardUp

Hey Lucas,

We will provide two version BoardUp. 7layer Canadian Maple + one layer of fiber glass, 8 layer Canadian Maple + one layer of fiber glass. Some people may feel 8 layer one too stiff though. Also we redesign the middle hinge. it is wider with higher clearance. So it won't touch the ground easy.

Regarding the single hub motor version. yes, typically it has less power. However we made improvement so the newer version motor will have 10% more power. Also we will provide dual motor version.

Bin

Rated 5 out of 5 stars

Excellent service and support

Excellent service and support. Shipped in a timely matter. I will have continued business with this company. Looking forward to their future products!

16 September 2018
Unprompted review
Rated 5 out of 5 stars

Great service from BoardUp

Great service from Bin, the creator of BoardUp.

He emailed me directly when i had a problem ordering through his website. I messaged him, and he emailed me back within a week, and fixed the problem! I really appreciate that kind of attentiveness.

Not only that, but i told him i wanted to get this board in time for my Sister's Birthday, and he helped me make that happen!!! My sister's thrilled, and so am I. I would happily recommend BoardUp to my friends, based on the service from Bin.

23 August 2018
Unprompted review
Rated 4 out of 5 stars

Great but not perfect

Finally had the chance to bring and experience this board during my travel last week. The board itself is a little heavy to carry around and the handle is not comfortable to carry around for long period. I had to change my hand from time to time because the board is a little too heavy. The board itself however is very comfortable to ride around and the folding mechanism do really stands up. I also had problem bringing it onto the flight in Malaysia Airport because board it self still looks like a blunt weapon for them.

23 August 2018
Unprompted review
BoardUp logo

Reply from BoardUp

Thanks for sharing your thoughts. We are right now working on a lighter version who will be 4" shorter(30") and 70mm wheels. Sacrifice a little longboarding experience for the benefit of easy carry. I will make the handle a little wider. Did Malaysia Airport authority finally allow you to carry the BoardUp?

Rated 5 out of 5 stars

Excellent

Excellent! The Boardup was exactly what I was looking for in a board. Bin was very quick when returning my questions. The shipping was extremely fast as well. Arrived one day early! I can't wait to upgrade my board with the hub motor for this.

Smooth ride, great bearing, light weight. Boardup has been my go to for travel around town. I received many compliments as well at the shore. How have people not heard of Boardup by now?!

15 August 2018
Unprompted review

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