I had a great experience with G&M Direct Hire. The process was smooth from start to finish, the car was clean and well maintained, and everything was explained clearly. Staff were professional, help... See more
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Review summary
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I have been with this company for the past three months and have rented different cars from them during this time. They are genuinely one of the best in London. The staff listen carefully to any iss... See more
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The service was excellent. I called yesterday to reserve a car and they had one ready for me today! Process was smooth and seamless, no time wasted. Everything was explained very clearly and profess... See more
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Today I visited G&M Direct Hire to pick up a car, and I had a great experience. The staff were very friendly and professional, and they completed all the paperwork in under two hours. I would highly r... See more
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Company details
About G&M Direct Hire Ltd - Home of PCO car hire in London
Written by the company
One of the UK’s Highest-Rated PCO Rental Companies
Written by the company
- We are delighted to be one of the largest PCO car rental providers, trusted by thousands of drivers and supported by more than 1,000 5-star Trustpilot reviews.
Contact info
Unit 13 Sovereign Park, NW10 7QP, Park Royal, United Kingdom
- 02089009574
- info@gmdirecthire.co.uk
- gmdirecthire.co.uk
1200+ verified five star review
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing experience.
Great Company! They helped me out to upload all my documents and made it a quick process. Huge thanks to Masih he helped me out with the process.
22 June 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Ahmed,
Thank you for your wonderful feedback.
We’re delighted to hear that you found the document process quick and straightforward. Our team always aims to make the rental experience smooth and hassle-free, and we truly appreciate your support.
We look forward to serving you again in the future.
Best regards,
G&M Direct Hire Admin
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Asghar,
Thank you for your kind feedback.
We’re delighted to hear that you found our service quick and efficient. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
G&M Direct Hire Admin
Pleasant Experience
Imran was very patient, professional and informative. He led me through the whole procedure in a seamless manner and explained everything step by step.
Santos, outside, was also very pleasant and helpful.
17 June 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Martin,
Thank you for your kind feedback.
We’re delighted to hear that you found the process smooth and easy to follow. Our team always aims to provide professional, informative, and supportive service to ensure every customer has a seamless experience.
Best regards,
G&M Direct Hire Admin
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Jalloh,
Thank you for your kind feedback.
We’re delighted to hear that you found the onboarding process easy and straightforward. At G&M Direct Hire, we always aim to make the rental experience as smooth and stress-free as possible.
Best regards,
G&M Direct Hire Admin
I collected car again from G&M
I collected car again from G&M. I called 2 hours ago and they prepared a car for me right away.
Thanks Umran for your assistance with getting me back on the road.
17 June 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Surafiel,
Thank you for your kind feedback and for choosing G&M Direct Hire again.
We’re delighted to hear that we were able to arrange a vehicle for you quickly and get you back on the road without delay. Providing fast, reliable, and hassle-free service is always our priority, and we look forward to supporting you again in the future.
Best regards,
G&M Direct Hire Admin
Very helpful staff
Very helpful staff, Thanks to Masih he helped me upload my documents.
17 June 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your kind feedback.
We’re delighted to hear that you found our team helpful and that the document process was smooth and straightforward. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
G&M Direct Hire Admin
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Seddik,
Thank you for your kind feedback.
We’re delighted to hear that you found the onboarding process quick, easy, and efficient.
Providing a smooth and hassle-free experience is always our priority, and we’re glad you were happy with our service.
Best regards,
G&M Direct Hire Team
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Anil,
Thank you for your kind feedback.
We’re delighted to hear that you found our team helpful, supportive, and professional. Your support means a lot to us, and we look forward to serving you again in the future.
Best regards,
G&M Direct Hire Admin
Thank you Umran for assisting with…
Thank you Umran for assisting with uploading my documents - 5 star service from G&M easy handover quick service
16 June 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your wonderful feedback.
We’re delighted to hear that you found the document process, vehicle handover, and overall service quick and straightforward. Providing a smooth and hassle-free experience for every PCO driver is always our priority.
Best regards,
G&M Direct Hire Admin
I am highly impressed with the…
I am highly impressed with the organisation environment, their approach and professionalism. Well organised and they know their onions. Very helpful.
15 June 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Johnson,
Thank you for your wonderful feedback.
We’re delighted to hear that you were impressed with our professionalism, organisation, and approach. Providing a helpful and reliable service is always our priority, and we truly appreciate your kind words and support.
Best regards,
G&M Direct Hire Admin
Best service ,great team !!!
15 June 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your wonderful feedback.
We’re delighted to hear that you were happy with our service and team. Your support means a lot to everyone at G&M Direct Hire, and we look forward to serving you again in the future.
Best regards,
G&M Direct Hire Admin
I have been working with G&M direct…
I have been working with G&M direct hire Ltd for long time now and it's one of the best companies in London.
15 June 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your continued trust and support.
We’re delighted to hear that you’ve had a great experience with G&M Direct Hire over the years. Your loyalty means a lot to us, and we look forward to continuing to support you throughout your PCO journey in London.
Best regards,
G&M Direct Hire Admin
Excellent dealt with Umran
13 June 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mohamed,
Thank you for your kind feedback.
We’re delighted to hear that you had an excellent experience with G&M Direct Hire.
Our team is always committed to providing professional and reliable service, and we look forward to serving you again.
Best regards,
G&M Direct Hire Admin
One of the best pco companies in London…
One of the best pco companies in London and I had a very good experience and the turn was very simple.
5 June 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Karim,
Thank you for your wonderful feedback.
We’re delighted to hear that you had a great experience and found the rental process simple and straightforward. Your support means a lot to everyone at G&M Direct Hire, and we look forward to serving you again throughout your PCO journey in London.
Best regards,
G&M Direct Hire Admin
Amazing service
Been with the team for a year. Highly trusted and always provide a Great service. Thanks guys!
2 June 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Katuwal,
Thank you for your continued trust and support over the past year.
We’re delighted to hear that you’ve consistently had a great experience with G&M Direct Hire.
Your loyalty means a lot to us, and we look forward to continuing to provide reliable service throughout your PCO journey.
Best regards,
G&M Direct Hire Admin
The customer service is 7star
The customer service is 7star , very informative , and straightforward
29 May 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Ahmed,
Thank you for your amazing feedback.
We’re delighted to hear that you found our customer service informative.
Your support means a lot to the team at G&M Direct Hire, and we look forward to serving you again.
Best regards,
G&M Direct Hire Admin
i have good experience with them the…
i have good experience with them the staff excellent
28 May 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr Habtamu,
Thank you for your kind feedback.
We’re delighted to hear that you had a great experience with G&M Direct Hire and that our team provided excellent service. We look forward to serving you again in the future.
Best regards,
G&M Direct Hire Admin
G&M is one of the best car rental…
G&M is one of the best car rental companies in London and I really had a good experience working them.
28 May 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your kind feedback.
We’re delighted to hear that you had a great experience with G&M Direct Hire.
Your support and recommendation mean a lot to our team, and we look forward to continuing to support you throughout your PCO journey in London.
Best regards,
G&M Direct Hire Admin
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