Reliable and punctual as always. No 1 choice if available. Would appreciate though if the stop sending “please evaluate us” every time they deliver a package. When you have 8-10 deliveries a month, th... See more
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I'm happy with experience as at all the time I knew what is going on with a package through emails. Delivery itself was very quick, the delivery person did its job and went on its way further. The onl... See more
Always late but capillar as presence. Maybe should take care more about workers. They are ALL always under stress because they do 11-13 hours days to provide gasoline for the yacht of Daniel Křetínsk... See more
Company replied
Great service. They carried my stuff up the stairs and the guy seemed friendly. Only thing that would be nice is to have a better estimate of when they would arrive but otherwise very satisfied.
Company details
About GLS Denmark
Written by the company
Det, du sender og modtager, betyder noget. Det véd vi hos GLS.
Og er det vigtigt for dig, er det vigtigt for os.
Vi har mere end 1200 GLS-biler og 1.750 pakkeshops, så vi altid er tæt på dig. Vi leverer, hvor det passer dig bedst, og sørger for, din pakke kommer hurtigt og sikkert frem. Er du ikke hjemme, tager vi den med til din lokale PakkeShop, eller du kan give os fuldmagt til at lægge den et aftalt sted på adressen.
Du kan altid følge dine pakker via Track&Trace, som du finder her: http://bit.ly/findpakke
Du kan også følge dine pakker via GLS-appen, der giver dig det fulde overblik over dine pakker: Download den her: https://link.gls.dk/glsappen
Vi har mere end 1200 GLS-biler og 1.750 pakkeshops, så vi altid er tæt på dig. Vi leverer, hvor det passer dig bedst, og sørger for, din pakke kommer hurtigt og sikkert frem. Er du ikke hjemme, tager vi den med til din lokale PakkeShop, eller du kan give os fuldmagt til at lægge den et aftalt sted på adressen.
Du kan altid følge dine pakker via Track&Trace, som du finder her: http://bit.ly/findpakke
Du kan også følge dine pakker via GLS-appen, der giver dig det fulde overblik over dine pakker: Download den her: https://link.gls.dk/glsappen
Contact info
Kokmose 3, 6000, Kolding, Denmark
- 76331111
- gls-group.eu/dk/da/home
GLS-appen gør dit liv lidt nemmere
4.6
Excellent
2M reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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As always … Very Satisfied!
11 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivery at home, not in a pickup station
I would have liked and expected to get the package delivered at home instead I had to go to a pickup station. I was at home and waiting for the package that day
13 August 2026
Reply from GLS Denmark
Hi Roland
Thank you for helping us improve 💙
I am sorry that the chosen ParcelShop has been a cause for an inconvenience.
I see your sender chose for your parcel to be delivered to this ParcelShop 📦
In case you expected otherwise, I advise for you to please contact your sender.
Have a great day ☀️
Best regards
Sophie V - Customer Service
I love this service ❤️thanks gls.
13 August 2026
Excellent service!
8 August 2026
I was at home.
13 August 2026
Reply from GLS Denmark
Hi Leonardo 😊
Thank you for reaching out 🤗
According to the drivers GPS and pictures from the delivery attempt, we were at your address at 12.09o'clock.
We appreciate your feedback. It will help us to improve.
Have a nice day 💙
Best regards
Sophie V - Customer Service
Always good
13 August 2026
Georg Jensen pickup
The pick up was handled very professionally and efficiently by a personable young staff member.
13 August 2026
Thank you so much
13 August 2026
Reply from GLS Denmark
Hello,
Thank you very much for your review.
I’m sorry that the package was not delivered to you in the first instance.
However, I can see that you have now received the package.
I apologize for the inconvenience and wish you a very nice day.
Kind regards,
Sophie V – Customer Service
Trustworthy and effecient
13 August 2026
didnt specify the delivery date before…
didnt specify the delivery date before hand (preferably 2-3 days before before)
13 August 2026
Reply from GLS Denmark
Hi Stepan
Thank you for your feedback 🤗
The reason we ask for your opinion after a delivery is that in this way we have the opportunity to get constructive criticism from our customers. We actively use this to improve our service 🤗
We received the parcel at GLS on 12/8 and delivered it to you on 13/8, if you expected something different, I would recommend contacting the sender of the parcel.
I wish you a very good day ☀️
Best regards
Christian A - Customer Service
Delivery process
I'm happy with experience as at all the time I knew what is going on with a package through emails. Delivery itself was very quick, the delivery person did its job and went on its way further. The only thing is I didn't know at which time to expect the package, but as I was home, everything went great.
13 August 2026
Poor experience with GLS HOME delivery
I paid for at home delivery because I am pregnant. The delivery driver did not even ring my door bell to deliver my parcel and assumed no one was home when I deliberately stayed home and waited for the parcel to arrive. Instead, my parcel was re-directed to a pick up location. Perhaps GLS should review if their driver's are actually carrying out their jobs properly. It is inconvenient to carry a heavy parcel when pregnant in the heat. I will no longer choose home delivery with GLS and will instead pay extra for DHL which requires a signature upon delivery to ensure I don't have have the same hassle again.
13 August 2026
Reply from GLS Denmark
Hi Ingrid 😊
Thank you for reaching out 🤗
According to the drivers GPS and pictures from the delivery attempt, we were at your address at 12:43 o'clock.
We appreciate your feedback. It will help us to improve.
Have a nice day 💙
Best regards
Anders D - Customer Service
GLS, keep it up
most of the company i shop from using GLS
and has not be any problem, keep up.
13 August 2026
Very convenient and reliable
13 August 2026
fast and effective
11 August 2026
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