Gloworm Lights Reviews 650

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Ordered in Europe, lights arrived quickly. There was a small part missing, contacted them and they immediately sent the missing part and it arrived within 2 days. No hassle. The lights work really... See more

Company replied

Rated 5 out of 5 stars

website easy to find and choose additional handle bar mount for glow light . turned up quickly Mount broke first time fitting (rats!!) Ordered and paid for another ,then emailed explaining my d... See more

Rated 2 out of 5 stars

Buggy hardware with flickering with low frequency PWM at low modes. Also there is very high audible noise from DC DC converter in battery pack. Also there's is issues with unstable Bluetooth connectio... See more

Rated 5 out of 5 stars

Great light with long battery life. Small details are evident in their design. Love the new battery and display. Much improved over last gen. Glow seems to be committed to improving quality and fu... See more


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

650 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A little hiccup with the battery not…

A little hiccup with the battery not working, after my first night ride.
Unchargeable not responsive.
But when I contacted Gloworm Lights they sent me a replacement very promptly and provided a return courier package for the old battery to be returned.
Awesome warranty service.

26 May 2022
Rated 2 out of 5 stars

Good lights, crap service

So I ordered an x2 and was delivered an xsv. Disappointing. I sent an email to Gloworm support. I received a response "I’ll get a replacement and return sticker out to you tomorrow." Three days later, nothing. I sent another email. I received a response "A replacement has been sent today." It did finally arrive and it's great but the service is a bit crap.

25 May 2022
Rated 5 out of 5 stars

website easy to find and choose…

website easy to find and choose additional handle bar mount for glow light .
turned up quickly
Mount broke first time fitting (rats!!)
Ordered and paid for another ,then emailed explaining my disappoint with product breaking, hoping for a replacement or credit
Was wrapped to get a reply stating credit issued and a new mount on it's way.
stoked with the service
Thanks Gloworm highly recommend product ,awesome lights

15 May 2022
Rated 5 out of 5 stars

Delivery to NSW within 24hrs of ordering!

Delivery to NSW Australia within 24 hours! And the best lights in the world! I already owned 3 glowworm lights and chose to buy one more to turn night into day. The Bluetooth button is the most awesome feature - no fiddling around especially when you notice some thing or someone coming towards you. Simple, super bright, and incredibly well made. I'm going to start gifting them to my cycling friends. Glowworm lights are the gift to give someone who has everything.

3 May 2022
Rated 3 out of 5 stars

great light shame about the run time

Bought the XS, great lights, super powerful. and great run time on it, had an issue with the light unit after the first use where it stopped working completely. No issue for Gloworm and they replaced overnight with a new one, unfortunately this one gets a max of 2 hours on full power that's only 66% of the advertised 3hrs . . . can i be bothered returning this one? I love the product but expectations vs reality seem a little off.

2 May 2022
Gloworm Lights logo

Reply from Gloworm Lights

Hey Jim, thanks for taking the time to review our product.

At times we get a unit that does not report the correct runtime and it's a shame you've already some issues. We will help you out with a new battery to ensure you get the desired runtime from your product.

Let us know via email if you would like us to send a replacement - we'll include a return label to get the other one back.

Cheers! Bruce

Rated 4 out of 5 stars

Mostly good.

Due to having other equipment on my bike i could not use it there efficiently but it fitted well onto a spare helmet.
When night riding, I have been using the longer power lead and carry the battery in a pocket of my cycling jacket but I am trying to locate for purchase a suitably small backpack (I use panniers.) This perhaps is something you could supply as an optional addition.Your equipment for attaching the battery to the bike is not secure enough in my opinion.
I found the light emitted and its controls provided an excellent ride. I am very pleased.
Update. I now use a small backpack designed for a water bladder to which I also include some emergency repair tools and a tyre panda..

25 April 2022
Rated 4 out of 5 stars

Really great light

Really great light, well packaged, delivered super fast.
Only downside is the lack of clear instructions especially for helmet mounting; couldn't even really find decent instruction on the website.
Amazing light though.

19 April 2022
Rated 5 out of 5 stars

Solid

Solid. Really well made and sensible light system, thank you!

12 April 2022
Rated 5 out of 5 stars

Easy done !

Easy done !! Thanks gloworm now I turn night into day … smooth operators 🙌🏼🙌🏼

11 April 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look