I just ordered one face mask. There was a countdown offer expiration timer for a second at half off. I managed to navigate and just complete my order for one mask. I was then taken to another page... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This mask worked great… the problem is it only lasted 9 months and died… when I called about it they said it usually only lasts about 2-21/2 years… that’s a pretty big investment for such a short life... See more
Company replied
The customer service was excellent. I was having trouble using the Glokore product and emailed back and forth with customer service several times. Unfortunately I was not able to continue to use the... See more
Company replied
I did research on which masks were best for quality/results/cost and Glokore was recommended. I bought one. When it came, I charged it and used it but when I turned it off, the redlights still glowed... See more
Company replied
Company details
Written by the company
Glokore is a modern wellness and beauty brand committed to delivering high-performance skincare and self-care tools backed by science.
Contact info
5725 S Valley View Blvd, 89118, Las Vegas, United States
- (888) 899-8534
- support@glokore.com
- glokore.com
3.3
Average
162 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I used it 4 times
I used it 4 times, now the lights done turn on. I've charged it but it won't turn on.
4 April 2026
Unprompted review
Reply from Glokore
We’re sorry to hear that your device stopped working after only a few uses — that’s definitely not the experience we want you to have. We understand how frustrating it is when the lights won’t turn on even after charging.
Our team would like to make this right as quickly as possible. Please reach out to us with your order details so we can troubleshoot and, if needed, arrange a replacement or other resolution. We’re committed to ensuring every customer is satisfied and that any product concerns are handled promptly.
You can reply here, contact our support team directly, or call us at (888) 899-8534, and we’ll be happy to assist. Thank you for bringing this to our attention — we’re here to help and will work to resolve this for you right away.
Customer service was excellent
I have not had my mask long enough to review, but I have dealt with Maricar in customer service. She responded quickly and rectified the situation in a timely manner. I was very satisfied with the response from customer service.
16 March 2026
Unprompted review
Reply from Glokore
We appreciate you taking the time to share your feedback. While you’re still getting familiar with the mask, we’re very glad to hear that your interaction with our customer service team was a positive one. Maricar works hard to respond promptly and ensure that any concerns are addressed as quickly and efficiently as possible.
Our priority is always to resolve issues in a timely manner and make sure every customer feels supported throughout their experience. If you have any questions as you continue using the mask, please don’t hesitate to reach out — we’re here to help and ensure you remain fully satisfied.
Very good customer service
Even though I was not happy with what I ordered I have to say the co. Was very understanding and Reyzelyn who e- mailed me back a few times was very nice and understanding and couldn’t have been nicer in helping me with what I needed taken care of.could not have gotten better customer service.
31 March 2026
Unprompted review
Reply from Glokore
We appreciate you sharing your experience, Sandra. While we’re sorry to hear the product did not meet your expectations, we’re very glad to know our team was able to assist and provide the support you needed. We’re especially pleased that Reyzelyn was responsive, understanding, and helpful throughout the process.
Our goal is always to ensure every customer feels heard and that concerns are handled promptly and fairly. If there is anything further we can do to improve your experience, we’re here and ready to help. Your feedback is valuable to us, and we remain committed to providing the highest level of customer service. 😊
If I could give zero stars
If I could give zero stars, I would. The product didn’t work at all, and even though they advertise a money‑back guarantee, they don’t tell you that you have to pay for return shipping. I’m in Bakersfield, CA and the return cost was $33 — definitely not worth it. Just a heads‑up for anyone considering this product.
21 March 2026
Unprompted review
Reply from Glokore
Hi Rose, we’re sorry to hear about your experience and appreciate you bringing this to our attention. Our goal is always to ensure that every customer is satisfied, and we take concerns about product performance and the return process very seriously.
While we do offer a money-back guarantee, return shipping costs can vary depending on the customer’s location and the selected carrier. We understand that this may not have met your expectations, and we sincerely regret any frustration this caused. Your feedback is important, and we are actively reviewing how we communicate these details to make them clearer for future customers.
We would very much like the opportunity to make this right. We’ve requested your contact and order information so we can review your case in detail and explore possible solutions. Once we receive your details, our team will prioritize your concern and work toward a fair resolution.
Please reach out to us directly by calling 1-(888) 899-8534 with your order number and best contact information so we can assist you further. We’re committed to doing everything we can to address this promptly and ensure a positive outcome.
Frustrating experience at first, but resolved!
Ordered the LED Face Mask in late November for my wife (order #108672). Now the USBc charging receptacle on the mask has failed. I called customer service and the rep (Emily, who was polite) told me that the 90-day warranty had expired. Well, it has been 4 months since the item was shipped, somewhat less sine it was received. I asked her if they might do an exception and was told "no". I then asked if I could order a replacement part and was told "no", they don't sell parts. I then asked if a supervisor was available to speak with me...again "no". I asked if I could leave a message for the supervisor so that I could get a return call within a couple of hours before writing a negative review and the rep did take the message. Haven't gotten a callback.
Overall, my takeaway for now is that the product is apparently cheaply made and the company is not very concerned about negative customer experiences!
Update (3/26): Customer service contacted me after my previous review and, after asking me to send a video detailing the problem, notified me that are sending a replacement mask at no charge.
25 March 2026
Unprompted review
Reply from Glokore
We’re very sorry to hear about your experience and truly appreciate you bringing this to our attention. We understand how frustrating it can be when a product stops working, especially so soon after purchase, and we also apologize for any inconvenience caused by the communication around warranty coverage and escalation.
After reviewing your case, we’ve made an exception and processed a replacement for your LED Face Mask. Our goal is always to ensure our customers feel supported and confident in both our products and service, and we’re glad we were able to take care of this for you.
We’re also sharing your feedback with our support team to improve how warranty inquiries and supervisor requests are handled, as we never want anyone to feel unheard. Your experience helps us identify areas where we can do better.
If you have any additional questions or need further assistance while waiting for your replacement, please don’t hesitate to contact us. We’re here to help and want to make sure everything is resolved to your satisfaction.
Customer support
I received excellent customer support from Glokore. Maricar was very helpful in addressing my issue.
18 March 2026
Unprompted review
Reply from Glokore
We’re pleased to hear that you had a positive experience with our support team, Sylvia. Delivering timely and effective assistance is very important to us, and we’re glad Maricar was able to resolve your concern.
If there’s anything further we can assist you with, please feel free to reach out at any time—we’re committed to making sure all matters are handled to your complete satisfaction.
Customer service
Maricar was prompt to help me with the issue I had they gladly helped me and made things right I really appreciate it .
19 March 2026
Unprompted review
Reply from Glokore
We truly appreciate you taking the time to share your experience, Susie! It’s great to hear that Maricar was able to assist you promptly and work toward a resolution that met your expectations.
Providing responsive, reliable support is very important to us, and we’re glad we could make things right for you. If there’s ever anything else you need or any additional concerns come up, please don’t hesitate to reach out—we’re always here to help and ensure you continue to have a positive experience with us.
Customers service responded immediately…
Customers service responded immediately and took care of my issue. Maricar was great.
18 March 2026
Unprompted review
Reply from Glokore
We appreciate you taking the time to share your experience. Providing fast, reliable support is a top priority for us, and it’s great to hear that your issue was addressed promptly and to your satisfaction. We’ll be sure to pass along your kind words to Maricar—she’ll be glad to know her assistance made a positive impact.
If there’s ever anything else we can help with, please don’t hesitate to reach out. You can contact us anytime at (888) 899-8534—we’re always here to make sure you’re fully taken care of.
Amazing customer service and therapy…
Amazing customer service and therapy belt works great
16 March 2026
Unprompted review
Reply from Glokore
We’re so glad to hear that you’ve had a positive experience with both our customer service team and your therapy belt!
Providing responsive support and reliable, effective products is very important to us, so it’s great to know everything is working well for you. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out—we’re always here to help.
Trash and terrible customer service
I have had my mask for less 6 months. It was purchased September 25, 2025. I have only used my mask a handful of times, and it has stopped working and charging. I emailed the company directly to ask for a replacement, and they said the following:
“Based on our records, your order was placed on September 15, 2025.
Our return policy allows returns within 90 days from the delivery date. Since the order is now outside of that timeframe, we’re unfortunately no longer able to process a return, refund, exchange, or store credit for it.“
Don’t waste your time or money. The product is trash. Sad, I had high hopes!
16 March 2026
Unprompted review
Reply from Glokore
Hi Tiffani,
We’re really sorry to hear about your experience—this is not the level of quality or support we aim to provide, and we understand how frustrating it must be for a product to stop working after only limited use.
While the 90-day return window applies to standard returns, situations involving product performance or potential defects are taken very seriously. Your feedback indicates that we may not have handled this as thoroughly as we should have, and we’d like to make that right.
We’d appreciate the opportunity to review your case again, including the issue with charging and functionality, to determine whether a replacement or another resolution is appropriate. Please reach out to us directly with your order details and mention this review so we can prioritize your case. You can also call us at (888) 899-8534 for immediate assistance.
We stand behind our products and are committed to ensuring every customer receives a working, reliable item. Thank you for bringing this to our attention—we’re here to help resolve it.
The customer service is amazing
The customer service is amazing. I try appreciated their quick response to questions. Very polite as well!
15 March 2026
Unprompted review
Reply from Glokore
Hi Donna,
We truly appreciate you taking the time to share your experience. Providing prompt, helpful support is very important to us, and it’s great to hear that our team was able to respond quickly and assist you in a courteous and professional manner.
If you ever have additional questions or need any further assistance, please don’t hesitate to reach out—we’re always here and happy to help. Ensuring every customer feels supported and taken care of remains our top priority.
Wonderful Help from Staff
My product was defective and the staff was wonderful. No questions and quick, decisive help. My refund was instantly okayed. I didn't even have to return the defective product. I am very impressed with your customer service.
13 March 2026
Unprompted review
Reply from Glokore
We appreciate you taking the time to share your experience, Laura.
We’re very sorry that the product you received was defective, but we’re glad our support team was able to step in quickly and resolve the issue for you. When something doesn’t arrive as expected, our priority is to address the situation promptly and make the process as smooth and convenient as possible for our customers.
It’s great to hear that the team was able to review your case right away and approve your refund without unnecessary steps. Providing clear, efficient assistance and standing behind our products is extremely important to us, and we’re pleased that your interaction with our support staff reflected that commitment.
Your feedback means a lot to our team, and we’re grateful for the opportunity to assist. If you ever need help in the future, please don’t hesitate to reach out—we’re always here to help.
Prompt refund
I decided not to try the mask and requested instructions on how to return the mask and get a refund. Glokore responded right away and I am happy to say I had no issues getting a refund.
12 March 2026
Unprompted review
Reply from Glokore
We appreciate you taking the time to share your experience.
While we always hope our products will be the right fit, we completely understand that sometimes customers decide not to move forward with trying an item. Our goal is to ensure the entire process—whether it’s purchasing, asking questions, or requesting a return—is simple and stress-free.
We’re glad to hear that our team responded promptly with clear return instructions and that your refund was processed without any issues. Providing responsive support and honoring our return policy quickly and fairly is very important to us.
Thank you again for giving us the opportunity to assist you and for sharing your positive experience with our support team. If you ever have any questions in the future, we’re always here and happy to help.
Great customer service from Lou!
I bought this red light facemask for my daughter after a local dermatologist told me that red light therapy actually does produce good results. About 3 months after purchasing, something happened to the charging port; it seems to have broken internally and won’t accept the charging cord. I emailed Customer Support this morning. Lou promptly replied to me. I had to send a short video of the operation of the mask and the problem she was having. It is now only about 6 hours since I first contacted GloKore about the problem and I just got an email that a replacement mask will be on the way shortly. That kind of customer service is amazing. Thank you Lou for being a great “ambassador” for your company. I’m usually dubious of Internet purchases but GloKore is one I’ll gladly buy from again.
11 March 2026
Unprompted review
Reply from Glokore
Thank you so much for your thoughtful review, Ron.
We’re very sorry to hear about the issue your daughter experienced with the charging port, but we truly appreciate you giving our support team the opportunity to help resolve it. Our goal is always to make sure our customers receive a product that works properly and delivers the experience they expect.
We're glad Lou was able to respond quickly and assist you with the troubleshooting process so we could move forward with sending a replacement right away. Providing prompt support and making things right when an issue arises is extremely important to us, and we’re happy to hear the process was smooth for you.
Your trust means a great deal—especially when shopping online—and we’re grateful you chose GloKore for your daughter’s red light therapy needs. If there is ever anything else we can help with in the future, please don’t hesitate to reach out to our support team.
We truly appreciate your kind feedback and are grateful you gave us the opportunity to resolve the issue. Ensuring our customers are taken care of is always our top priority.
You made my return a really good experience
I had such a good experience with this company. They were so easy with my return of my product that I will gladly tell anybody good things about this company. I will be ordering more from you in the near future. Thank you again for making my return an easy process
10 March 2026
Unprompted review
Reply from Glokore
Hi Vanessa,
Thank you so much for taking the time to share your experience. We’re really glad to hear that the return process was smooth and that our team was able to assist you quickly and easily. Providing clear communication and a hassle-free resolution when a customer needs help is something we take very seriously.
We truly appreciate your kind words and your willingness to recommend us to others—it means a lot to our entire team. If you ever have any questions about a product or need assistance with a future order, our customer support team is always here and happy to help.
Thank you again for your feedback and for giving us the opportunity to assist you. We look forward to serving you again in the future!
How honest they are and they put out a nice product
The Company was up front with me I was the one that was rude, I feel bad about it but you never know who you are dealing with on line, very trustworthy people, I will certainly deal with them sometime in the Future they are as honest as you can get they are number in my book.
11 March 2026
Unprompted review
Reply from Glokore
Hi James,
Thank you for taking the time to share your thoughtful feedback. We truly appreciate your honesty and your willingness to update your experience.
We completely understand that when shopping online, it’s natural to be cautious, and our goal is always to communicate clearly and provide support whenever questions or concerns come up. We’re very glad we were able to work through the situation with you and provide the clarity you needed.
Your kind words about our team’s honesty and trustworthiness mean a great deal to us. Customer satisfaction and transparency are extremely important to our company, and we’re always here to help if anything comes up.
We genuinely appreciate your support and look forward to assisting you again in the future.
I spoke with Reyzlyn
I spoke with Reyzlyn, she was Very helpful regarding my issue. You can trust this company
11 March 2026
Unprompted review
Reply from Glokore
Hi Brenda, thank you for taking the time to share your experience. We’re very happy to hear that Reyzlyn was able to assist you and provide helpful support with your issue.
Our team works hard to make sure every customer receives prompt assistance and that any concerns are addressed as quickly and smoothly as possible. Your feedback means a lot to us, and we truly appreciate your trust in our company.
If you ever need any further assistance, please don’t hesitate to reach out. We’re always here to help.
Piece of Junk never turned on!
I purchased the body massager, got it in the mail and the piece of junk NEVER TURNED ON ! I Want a Full refund ASAP calling customer service at 9a.m. this morning! So disappointed was really looking forward to seeing the benefits of the product!
11 March 2026
Unprompted review
Reply from Glokore
Hi Dominique,
We’re very sorry to hear about your experience and completely understand how frustrating it must have been to receive a product that didn’t power on—especially when you were looking forward to using it.
Your feedback is important to us, and we want to make this right. A full refund has already been processed for your order. Depending on your bank or card provider, it may take a few business days for the funds to appear back in your account.
While issues like this are rare, we take product quality seriously and will also be sharing this report with our product team to ensure it’s reviewed.
If there’s anything else we can do for you, or if you’d be willing to give us another chance in the future, please don’t hesitate to reach out to our support team. We truly appreciate you bringing this to our attention and apologize again for the inconvenience.
I purchased a body sculptor my belly
I purchased a body sculptor my belly. I was excited to use it but unfortunately it did not work well for me. I reached out to customer service regarding a refund. Representative Lou responded so quick to me. They have excellent customer service. They refunded me so quick. I will definitely deal the company in the future.
10 March 2026
Unprompted review
Reply from Glokore
Hi Yveline,
Thank you so much for sharing your experience. While we’re sorry to hear that the body sculptor didn’t work out as you had hoped, we’re very glad our support team was able to assist you quickly.
We truly appreciate you recognizing Lou for the prompt response and support throughout the process. Our goal is always to make sure every customer receives timely assistance and a fair resolution whenever an issue arises.
Your understanding and kind words mean a lot to us, and we’re grateful for the opportunity to help. We look forward to serving you again in the future and hope you’ll have an even better experience next time.
I contacted customer service regarding…
I contacted customer service regarding an issue and they were very quick to respond. I appreciate there help.
10 March 2026
Unprompted review
Reply from Glokore
Hi Sandy, thank you for taking the time to share your experience. We’re very glad to hear that our customer support team was able to respond quickly and assist you with your issue. Providing prompt, helpful support is very important to us, and we always strive to make sure every customer receives the help they need.
If there’s ever anything further we can assist you with, please don’t hesitate to reach out. We’re always here to help and truly appreciate your support.
Thank you again for your kind feedback.
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