i opened a blackjack table on my old Android phone during a short evening session ... The game froze as a feature started and sent me back to the lobby. My balance changed, but the round record sta... See more
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at 1am I opened kyc upload on old iphone se; autoplay looked off after 15 minutes, then started another slot round. Transaction log contradicted the email while the casino tab stayed open
The rough part was Mastercard cashout screen: the casino history on small phone screen dropped my cashout row after refresh. Lobby notice turned the payout question into another ticket before I closed... See more
Only noticed when Wagering page #53640 because wagering jumped at Fri 8:47 after I opened the bonus wallet screen. KYC status gave the same old timestamp without a visible account note.
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The autoplay on Danger High Voltage…
The autoplay on Danger High Voltage wouldn't stop on a big win the way it's meant to, kept spinning through it. Small thing, but it's a control that's supposed to work and didn't.
at 1am I opened kyc upload on old…
at 1am I opened kyc upload on old iphone se; autoplay looked off after 15 minutes, then started another slot round. Transaction log contradicted the email while the casino tab stayed open
Maybe I missed something
Maybe I missed something, but The casino bonus timer ended early; I checked it before dinner still waiting
Stake settings reset
Stake settings reset. Autoplay count resets. Sound resets. Every single time you close a game, on the app and in the browser. Wanted to know whether it could be saved and was told it is by design, which isn't an answer to why
once I registered
once I registered, login kept redirecting me to the same page.
Only noticed when Wagering page #53640…
Only noticed when Wagering page #53640 because wagering jumped at Fri 8:47 after I opened the bonus wallet screen. KYC status gave the same old timestamp without a visible account note.
ticket 33970
ticket 33970, day one to day fourteen... day one, raised about a cashout that had been sitting for a week. day three, first reply, wanting the same details confirmed. day four, confirmed. day seven, second reply, wanting those details again. day eight, confirmed again and said so. day fourteen, third reply, asking whether i still needed help. the cashout has not moved in any of that time.
dinner was on the stove
dinner was on the stove. Casino KYC asked for the same passport photo for the third time
i opened a blackjack table on my old…
i opened a blackjack table on my old Android phone during a short evening session ...
The game froze as a feature started and sent me back to the lobby. My balance changed, but the round record stayed blank. Support blamed the connection, although other sites worked normally.
Emma from inbox was polite
Emma from inbox was polite, but answered the wrong problem. I queried why a withdrawal was stuck; the response explained how to reset my password. Customer support was still displaying the same old note afterwards.
I checked twice
I checked twice: Adam from support said wait 24h; the cashier status never moved what a mess
same account
same account, same day: The cashier spinner ran for ages, then my deposit was still missing
I uploaded the same ID photo again today
kYC upload on work laptop went wrong…
kYC upload on work laptop went wrong first: transaction history loaded blank at Tue 11:15 on phone, then worked on laptop. Lobby notice gave no clear reason and nobody gave a reason.
the ID upload has a 5mb limit
the ID upload has a 5mb limit, frustrating. once it went through, KYC was done.
From the cashier page
From the cashier page: Withdrawal via Visa stayed pending since right after KYC what a mess
The rough part was Mastercard cashout…
The rough part was Mastercard cashout screen: the casino history on small phone screen dropped my cashout row after refresh. Lobby notice turned the payout question into another ticket before I closed the tab.
Cashier layout is clear
Cashier layout is clear, the payout ETA it shows was WRONG by four days.
while the train was late
while the train was late, I asked about missing spins; chat sent me the generic bonus FAQ
Monday night I opened document check…
Monday night I opened document check sat 13:32; document status moved from approved back to pending at Wed 15:55. Cashier screen sent me to the cashier before I closed the laptop. 😤
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