Global Traveler customer support is nonexistent. I have been trying to get refunded for over two years. They continue to state that my bank has it on hold, but I have provided them emails and document... See more
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See what reviewers are saying
In a world where you can't get a person on the phone, i am pleasantly surprised how excellent Global Entry has been thus far. They communicate in a timely fashion and are polite, flexible and knowledg... See more
the good news is we finally got an appointment together. the fact that our last names are different probably complicated the scheduling. once we started to use email to state our situation and conti... See more
I booked a reservation online for TSA Precheck, and they responded right away with an appointment. I had a question regarding changing it, and they again responded, twice, within five minutes!! Grea... See more
Company details
Written by the company
Global Traveler is a company that help yours customers on the traveler documents application. We support all the steps and give to the applicant the best way for your type of situation. We are a Global Company and we have more than 14 years of experience in this area. Talk with us about your case, we are glad in helping you.
Contact info
6735 CONROY ROAD STE 309 , 32835, Orlando, United States
- (407) 641-3729
- immigration@globaltraveler.us.com
- globaltraveler.us.com
3.7
Average
130 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
No one picks up the customer care line…
No one picks up the customer care line they hang up after a few minutes. No appointment details after making the payment. Requested refund but no update. Scam
15 November 2024
Unprompted review
Reply from Global Traveler
Dear Rahul,
We checked and the time you contacted us was outside of our phone service hours. In case of emergency, please contact us directly by email at customerservice@globaltraveler.us.com, as our service is available 24 hours a day. By phone, the service is from 9 AM to 5 PM (Eastern Time).
We would like to know how we can help you, as the appointment was not made because you contacted us immediately requesting a refund and we followed through as requested. However, if you have any questions during the process, we are available to help you.
Best Regards,
Global Traveler
customerservice@globaltraveler.us.com
(407) 641-3729
7087 Grand National Drive Ste 104 - Orlando, Fl - 32819
Do not use
I started this process in September and still not completed. Waste of time and money It Would have been faster to go directly with Global Services
I call and just put on hold forever to then be disconnected. The emails going in circles not getting anything accomplished.
15 November 2024
Unprompted review
Reply from Global Traveler
Dear Noelle Hernandez,
We would like to clarify the situation and reiterate our commitment to providing the best possible support.
Your application was conditionally approved in September and the only pending step is the interview stage. Since then, we have been waiting for vacancies to become available at your preferred location, Denver International Airport. As soon as an opening became available, the appointment was scheduled for January, as desired.
Unfortunately, interview scheduling times may vary due to high demand and limited availability in certain locations, something that is beyond our control. Our role is to assist you at every step, ensuring that the process is as efficient as possible.
Regarding your comments about the service, we deeply apologize for any inconvenience. We are always looking for ways to improve and will review your service history to identify areas for improvement. Please let us know by email a better time to call you and talk in more detail.
If you have any questions or need additional support, we are available to help.
Best Regards,
Global Traveler
customerservice@globaltraveler.us.com
(407) 641-3729
7087 Grand National Drive Ste 104 - Orlando, Fl - 32819
The process was easy and fast
The process was easy and fast and I received emails alerting me to it being received, also approved and shortly after received in the mail.
14 October 2024
Unprompted review
This company went above and beyond in…
This company went above and beyond in helping me yesterday. I knew they closed at 5 ET but I went ahead and emailed them anyway at around 4:15 Ct. I really didn't expect an answer, but they did. And they kept texting me clear up until around 9 pm CT. We got my scheduling issue solved. Most businesses when they close they close. Not with Global Traveler. Thank you!!
12 November 2024
Unprompted review
Reply from Global Traveler
Dear Rusty B,
Thank you so much for your kind words! We're thrilled to hear that we were able to assist you beyond your expectations. Our team is committed to providing the best support, and we're happy that we could help resolve your scheduling issue.
If you need anything else in the future, don't hesitate to reach out. We’re always here to help!
Best Regards,
Global Traveler
customerservice@globaltraveler.us.com
(407) 641-3729
Great Experience!
Great communication when asking questions by email! Getting Global Entry was super easy and quick!
3 November 2024
Unprompted review
Never received my refund!!??
Never received my refund!!??
I have sent Many Replies to your various emails, plus I tried phoning your given phone numberbs several times.
You need to your phone and emails going back to the Oct 29th date,
For email addresses I have:
Immigration @ globaltraveler .us. com
(This originally led me to believe you were part of the US Government's TSA immigration office that handled the TSA PreCheck program)
customerservice @ globaltraveler. us .com
(Again led me to believe you were part of the US Government's TSA immigration office)
In addition I have tried phoning your office several times. Each time I tired your phone number, (407) 641-3729, I am on the phone waiting many rings before it answers saying that customer service representives are busy Please Hold. Then after minutes of holding I hear a click like someone picked up the line but then I hear a hear a busy signal.
After trying to dial back I get the same reponse.
I have asked for a full refund many times since the original date of experience, 10/28/2024.
PLEASE JUST ISSUE MY REFUND
28 October 2024
Unprompted review
Reply from Global Traveler
Dear Tom,
We are sorry to hear that you have not yet received your refund. In order for us to verify what happened and resolve the situation as quickly as possible, we ask that you contact us directly by email or phone.
We are available to help you and ensure this issue is resolved efficiently.
Best Regards,
Global Traveler Customer Service.
customerservice@globaltraveler.us.com
(407) 641-3729
Agent was very professional.
31 October 2024
Unprompted review
It was a quick and smooth process.
8 October 2024
Unprompted review
Excellent customer service
Excellent customer service! The travel planners are amazing to work with and made it very easy to plan our trip.
1 November 2024
Unprompted review
I applied for my global… To renew and I…
I applied for my global… To renew and I had questions they got right back with me very easy to communicate with them.
They told me exactly what I needed to process this. Thank you so much. They’re very kind as well.
4 November 2024
Unprompted review
They are imposible to reach
They are imposible to reach, the e-mail in their website does not work, and the phone number is never answered.
It has been a nightmare to get something done from them.
4 October 2024
Unprompted review
Reply from Global Traveler
Dear Eduardo Tawil,
We are sorry to hear about your experience and want to help you in any way we can. Our team has been trying to contact you via email, but we don't seem to be getting a response.
If possible, please provide us with an alternative email address so that we can ensure that our communication reaches you. We can also arrange a time for a telephone conversation at a time that is most convenient for you. We're here to resolve this and provide the support you need.
We await your return to continue with your application.
Best Regards,
Global Traveler Customer Service.
This is NOT the government Trusted Traveler Program!
I made the mistake of confusing Global Traveler (globalfasttrackus.com) with the Trusted Traveler Program (the government site through which even Global Traveler must process the Global Entry application / renewal). I tried to cancel my application by phone within 3 hours of submitting on a Friday afternoon. I was told that the application had already been processed. Consequently I paid $300 for my renewed Global Entry (and other services which I'll never use). The next day my wife paid $180 for her renewal on the TTP site. Both our new Global Entry cards arrived via mail 5 days after applying. My mistake....lesson learned at an extra cost of $120. To be fair I did get my Global Entry card along with an email from Global Traveler....and if I ever need airport conceriege I can reserve that....for extra $$$
18 October 2024
Unprompted review
Reply from Global Traveler
Dear G MATTHES,
Thank you for sharing your experience.
We understand that there may have been some confusion when using our service. Our company offers personalized support to streamline the Global Entry application and renewal process, with the aim of ensuring that our customers receive the requested service efficiently and accurately.
It is important to us that our customers are fully informed when choosing our services. We clearly state on our website that we are an independent consultancy, not affiliated with the government, and our intention is to always be transparent about this. Our priority is to provide clarity and the best support possible, with an approval rate of over 99%. Please see all this information on our website https://globalfasttrackus.com/global/
We appreciate your feedback as it helps us improve and we are here to help with any additional questions or support you may need.
Please feel free to contact us at customerservice@globaltraveler.us.com or by phone. We ask that you contact us by phone from 9am to 5pm (Eastern Time). If you are unable to reach us, please let us know the best time to call you.
Best Regards,
Global Traveler Customer Service.
Paying for What exactly?
I'm still trying to find out what I paid $180. for since when I went to the TSA appointment I had to pay them another $78. Can you please explain that to me?
25 October 2024
Unprompted review
Reply from Global Traveler
Dear Lori DePalatis,
Thanks for your comment. We understand your question and are happy to clarify. The $180 payment was for our full support service for the TSA Precheck application and renewal process, which includes the following benefits:
Complete Assistance in the Application Process: We take care of all administrative and support aspects throughout the TSA Precheck application process, making the procedure simpler and faster.
Personalized Support: We offer direct assistance with scheduling the interview, ensuring you have the best date and time available for your convenience.
Interview Preparation Guidance: We provide detailed information about what to expect at the interview and what you need to bring, to ensure that the process goes smoothly.
Support with Process-Related Questions: We are available to answer any questions throughout the application process, including cases where problems arise with approval or the interview.
The $78 you paid directly to TSA is the fee charged by the United States government, which is a separate requirement of our service. The payment to TSA is a government fee that covers the processing of your TSA Precheck application, while the $180 payment covers our consulting and support services.
If you have any further questions or need further explanations, we are available to help.
Best Regards,
Global Traveler Customer Service.
customerservice@globaltraveler.us.com
(407) 641-3729
First Class
My experience was first class from beginning to end. All staff were very professional and timely.. Great job!!
24 October 2024
Unprompted review
Great experience!
The online application process was easy to complete, the in person interview took less then 10 minutes from the time I arrived to when I left and I received number in two business days. Great experience!
22 October 2024
Unprompted review
Great Customer service
Great Customer service! Asked a question and got a quick response!
30 October 2024
Unprompted review
Fast and Excellent
Excellent service. I applied to renew on a Saturday and received comments back asking for more info on Sunday. On Monday, I received confirmation that my application was approved, along with my new number. A week later I received my new card. Incredible.
28 October 2024
Unprompted review
Reply from Global Traveler
Dear Richard P.
Thank you so much for sharing your positive experience with us! We are delighted to hear that you had a quick and efficient process in renewing your membership.
Our goal is to provide responsive and effective support, and it is gratifying to see that our efforts are making a difference in our customers' experience.
If you require any assistance or have any questions, please do not hesitate to contact us. We are always here to help!
Best Regards,
Global Traveler Customer Service.
My experience with…Global Traveler
My experience with globaltraveler.us.com was not so good, not because of anything globaltraveler did, but because of my own confusion. Your website is easy to navigate and follow, even for someone not so tect as I.
27 October 2024
Unprompted review
Reply from Global Traveler
Dear Len Fischer,
Thank you for sharing your experience with us! We are glad to hear that you found our website easy to navigate. We understand that the process can be confusing at times, and our goal is to make things as simple as possible for our customers.
If there is anything else we can do to help you or if you have additional questions, please do not hesitate to contact us. We are here to ensure that your experience is the best it can be!
Best Regards,
Global Traveler Customer Service.
Great Service! I needed to renew my Global Entry…
I needed to renew my Global Entry account in preparation for a trip to India with our family in 3 weeks. The online service of Global Entry was smooth and quick. I await my new card, but even before I receive it I will be able to enjoy the benefits of Global Entry and TSA PreCheck.
25 October 2024
Unprompted review
This is a SCAM Terrible
Terrible
Overcharged me and now state can’t refund
22 October 2024
Unprompted review
Reply from Global Traveler
Dear Jean,
We are sorry that your experience with us did not meet your expectations. Our goal is to always provide comprehensive and efficient support throughout the application process for programs like TSA Precheck, and it is frustrating to hear that we were unable to do so in your case.
The fee charged includes our expert consultation and support services to ensure that each step of your application is handled in the most convenient and secure manner possible. Since your application has been approved, we would like to clarify that, in accordance with our terms, once the service has been completed and the application has been approved, there is no refund.
We are here to answer any additional questions and hope to provide a more positive experience in the future.
Please contact us directly so we can resolve any further concerns. We appreciate your feedback and the opportunity to improve!
Our contact mail is immigration@globaltraveler.us.com and our contact number is (407) 641-3729.
Best Regards,
Global Traveler Customer Service
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