Global 4  Reviews 

George was very efficient with his support! :-)

Liam C was absolutely brilliant. Worked through multiple problems with our broadband connection and stayed for an hour to ensure everything was running smoothly. Much appreciated!

Cameron and James were very helpful, got the job done nice and quickly. Thank you

Rob Geromin, a Global 4 Technician provided an outstanding service, demonstrating professionalism, efficiency, and reliability throughout, very nice guy.

Big shoutout to Liam for setting up our Wi-Fi. Not only did he get everything working perfectly, but he also took the time to explain how to manage the settings and ensured we had a strong signal in every room. Really professional and friendly service.it's rare to find someone so thorough!

Tony was wonderful. Professional and friendly. Explained the issues and solutions and fixed the problem in good time.

Global 4 took over our domain contract from Nasstar early this year and since do not seem to be able to resolve any issues. Bailey is always quick to respond to my emails but Global 4 support take forever to raise a ticket and then nothing seems to happen. My domain now no longer links to the website and Global 4 do not appear to be able to change my name savers and resolve this. Our website has been down for weeks now with no updates or progress. The only apparent way to fix this is to pay over £300 and have a 10 year contract. Instead I will be moving my domain away to GoDaddy for better service and an actually helpful 24 hour customer service line.

Joshua attended our office today to resolve an issue with our internet speed. He responded quickly after the job was logged and provided excellent service throughout his visit.

Rather than offering a quick fix, he took the time to identify and resolve the root cause of the problem, ensuring everything was working properly before leaving.

He was polite, helpful, and very knowledgeable. This is the best service we have received from Gemini in quite some time! Thank you, Joshua!

Jack was very friendly and professional. He worked hard to get everything sorted for us . :)

Global4 tech support were excellent. Well, I cannot speak for everyone, as I only interacted with one person - Jamaal Glanville - but if everyone is like him, you are VERY lucky.
Why, well first off: Excellent communication. Jamaal was really clear and helpful to understand, even if you are not technically-minded. He was also proactive in offering ideas and where / how to help. I find this SO rare these days dealing with any sort of help desk or support, so this was a massive help.
Jamaal also fixed my problem and responded really quickly, and was really calm and personable too. You can't ask for more than that.
I hope you get him if you need Global4 help. TBH though, I do find Global4 communicate well and clearly in emails and on their website, so perhaps it is just a really good company.

Gabriel Toader was very helpful and friendly and has provided great service! He was quick at sorting the issue! Thank you :)

Tony James from Global 4 provided excellent service today. He came in and quickly sorted out our computers, phones, and Word issues with great efficiency. His knowledge and professionalism were clear throughout, and he explained everything in a way that was easy to understand. Everything now seems to be running smoothly thanks to his help.

We also received remote helpdesk support from James, who was equally helpful and responsive. His assistance ensured everything was resolved quickly without any disruption.

I would highly recommend Tony and the team for any IT support needs.

Tony was extremely helpful and helped sort the problems we have had with the phones. We had help in the background from Jack and AJ.

Excellent service from Cameron and James. Problem sorted quickly and efficiently
Highly recommend

Gabriel was very helpful and resolved my issues quickly. He was also lovely to talk to!

Jack is amazing and so helpful he is a credit to your buisness

Tony did a great job with the installation at Steer Weston

Josh Little from Gemini consistently goes above and beyond in providing ICT support for our school. He always arrives on site with a positive attitude and a smile, and no task ever seems too much trouble for him. His professionalism and dedication make a real difference to our day-to-day operations.

Jamaal and Mihai from the Gemini office also provide excellent remote support whenever possible. Most issues are resolved within 30 minutes of a ticket being logged, which is incredibly valuable in a busy school environment. Their responsiveness, expertise, and dedication are always greatly appreciated.

Overall, the support from the Gemini team is outstanding, and we would highly recommend their services to anyone in our local area.

Josh is so helpful and patient and has fixed many minor IT issues I have experienced in the past.
He is approachable and no question is a daft question! Thank you for all your IT support Josh.

Jack attended our practice yesterday to set up two computers. Very helpful and professional