Global 4  Reviews 

2,103
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 321 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and knowledgeable, often going above and beyond to resolve issues. The service is frequently described as fantastic and efficient, with many appreciating quick response times, effective problem-solving, and a smooth user experience. However, some customers noted significant dissatisfaction with the service, reporting repeated failures, long delays, and issues remaining unresolved for extended periods. These reviewers also experienced slow response times, waiting days or weeks, and poor communication, including a lack of accountability and an unwillingness to help or resolve matters.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often highlighting friendly, helpful, and efficient support.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional, kind, and helpful... See more

Response time

Consumers find response times to be largely positive, with many reviewers praising the quick and efficient... See more

User experience

Customers generally report positive experiences with the user experience, highlighting smooth transitions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have recently transferred my domain to Global 4 and set up two email addresses on the domain. The procedure was done quickly as the old holders were ceasing to provide service. I was talked thro... See more

Company replied

Rated 5 out of 5 stars

Overall a very good experience with Global4 Bailey has been extremely helpful since we signed up with Global4 and has made placing orders and managing them extremely easy for us. Service issues... See more

Company replied

Rated 5 out of 5 stars

Jack Bradley installed a new computer for us today, and helped with numerous additional unplanned issues whilst on site too! Always helpful, friendly and informative, a credit to your team. Thanks aga... See more

Company replied

Rated 5 out of 5 stars

Fantastic Service thank you. This is all down to Daniel Flexman. Daniel is a credit and a huge asset to your team, I have had a few bad experiences with the team at Global but Daniel has change my mi... See more

Company replied


Company details

  1. Computer Support and Service Company
  2. Computer Security Service
  3. Energy Supplier
  4. Internet Service Provider
  5. Phone and Internet Service
  6. Telecommunications Service Provider

Written by the company

We are one of the UK's leading Managed Service Providers, offering tailored business-to-business technology solutions with comprehensive coverage to meet any requirement. For over two decades we have specialised in working with clients in a wide variety of sectors to deliver tailored solutions for Microsoft Solutions, Managed IT, Cyber Security, Hosted Telephony, Broadband, Mobiles, Security, and Energy. Our approach is to understand your unique needs and recommend the most suitable services from our extensive portfolio. By partnering with multiple suppliers, we ensure that you receive the best products and services tailored to your business, while also driving cost efficiencies.

100% UK Support Guaranteed

100% UK Based

All of our friendly team are based here in the UK ready to help with any questions or queries. To provide our customers with the best possible service, we have knowledge from all around the industry from ex-Openreach engineers to high-level software technicians. Whatever the query, we guarantee we will try 100% to help

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,103)

308 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

‘Outstanding Gareth’ came to upgrade the office wifi

Gareth came to upgrade the office wifi. he was so helpful and considerate of us trying to carry on with our days work while trying to do his job it was pain free. Fantastic service from him

1 May 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Gareth and we will be sure to pass your comments onto them!

Rated 5 out of 5 stars

Cameron came onsite

Cameron came onsite, got straight on the job, got it resolved within an hour, highly recommended

1 May 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Cameron and we will be sure to pass your comments onto them!

Rated 5 out of 5 stars

Always helpful and great service.

Always helpful and great service.
The team are so helpful and provide such a great service, they solve any issue small or large and if need be just gain access to screen and sort quickly and efficiently. Thank you :)

30 April 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the service and support you have received.

Rated 5 out of 5 stars

Gareth is a star!

Gareth, as always, is a star. He is quick to understand customers' needs, recommending the solution and committed and determined through to resolution. Thank you Gareth!

29 April 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Gareth and we will be sure to pass your comments onto them!

Rated 5 out of 5 stars

Liam C is a credit to your company and…

Liam C is a credit to your company and did a very good job sorting our DCD box.It was not a straight forward job but he completed it in a very professional manner.

29 April 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Liam and we will be sure to pass your comments onto them!

Rated 5 out of 5 stars

A top-notch service

A top-notch service. All levels of support. All questions answered to a very high resolution. Their ownership of issues to completion was perfect. Would recommend this company to anyone requiring high-quality service.

28 April 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the service and support you have received.

Rated 5 out of 5 stars

Garath Williams

We use Global 4 IT Support at my workplace, and we’ve been helped by Garath Williams on several occasions—he’s honestly the best! He’s friendly, reliable, and always gets the job done. What really stands out is how clearly he explains everything in simple terms, which is a huge help for someone like me who isn’t very tech-savvy. A trustworthy and genuinely great guy—10/10!

27 April 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Gareth and we will be sure to pass your comments onto them!

Rated 5 out of 5 stars

Abdullah has gone above and beyond...

Abdullah has gone above and beyond to try and resolve my query.

28 April 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Abdullah and we will be sure to pass your comments onto them!

Rated 5 out of 5 stars

Saved the day !!

Gareth came to where I work and we have been having a nightmare with the phone lines we have had cables that are taped together and linked to things there wasn’t any need for in work it has caused us a headache as we work in the healthcare sector.Gareth has saved the day the area is now clean and all the cables have been replaced with smaller ones and tidied away !!! The difference it’ll make to our workdays is massive we couldn’t thank him enough !!! He’s been really helpful we now know that if the same thing happens again exactly which cable it is communication just brilliant :)

24 April 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Gareth and we will be sure to pass your comments onto them!

Rated 5 out of 5 stars

Yeovil motor company

Tony came to site sorted dcd box out no issues

23 April 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Tony and we will be sure to pass your comments onto them!

Rated 1 out of 5 stars

Global4 - Steer clear

Global4 have consistently tried heavy handed tactics to get our small business to take out a contract with them. Despite constant communications outlining our position they refuse to acknowledge we are changing providers. My advice is to steer clear and don't sign any agreement with them. Make clear/concise notes and get everything in writing from them. Not to be trusted and will not raise complaints within their organisation. They are not on OFCOM list of communication providers which says it all. I never signed with them but they gained access to my contract by taking over Merakis contract 3 months prior to its end, without my knowledge. I worked with one of the largest Telcos in the world and this has been by far the worst experience I have had working with many partners/fellow Telcos

22 April 2026
Unprompted review
Global 4  logo

Reply from Global 4

Hi Andy,

Thank you for your feedback, we’re sorry to hear about your experience and the concerns you’ve raised.

This isn’t the standard we aim to deliver, and we’d really like the opportunity to look into this properly. If you’re open to it, please email us at feedback@global4.co.uk with your business details and any relevant information so we can investigate further.

We take all feedback seriously and will do our best to review this thoroughly.

Rated 5 out of 5 stars

Cameron was great and made our switch…

Cameron was great and made our switch seamless, he explained the new phone system amazingly. Also Leanne has been amazing at getting this all set up over the last few months. Thanks for your help guys, from the MEC Team

22 April 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Cameron and we will be sure to pass your comments onto them!

Rated 5 out of 5 stars

Efficiently…

Did exactly what we wanted efficiently and quickly.

22 April 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the service you have received.

Rated 5 out of 5 stars

New phone installation

We recently had a new phone system installed by James Curry and Doug Hanking, and the whole experience was outstanding. The installation was completely seamless with no disruption to the hotel at all.

James and Doug kept us fully updated throughout and were always on hand to answer any questions from the team. On completion, they provided training and a clear handover, making everything easy to understand from day one.

Both were extremely friendly, professional, and a real pleasure to work with. Highly recommended!

21 April 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from James and Doug and we will be sure to pass your comments onto them!

Rated 5 out of 5 stars

Very helpful team

Very helpful team. Cameron and James were brilliant!

21 April 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Cameron and James and we will be sure to pass your comments onto them!

Rated 5 out of 5 stars

tony was very pleasant

tony was very pleasant, fixed the phones very effectively, superb.

17 April 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Tony and we will be sure to pass your comments onto them!

Rated 5 out of 5 stars

Tony was very friendly and…

Tony was very friendly and professional. Worked very quickly and answered all our questions. Thank you!

17 April 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Tony and we will be sure to pass your comments onto them!

Rated 5 out of 5 stars

Josh Little

Expertise and manner

17 April 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Josh and we will be sure to pass your comments onto them!

Rated 5 out of 5 stars

knights forestview

Tony was the engineer here today at knights Forestview, he polite and professional, all work completed promptly

16 April 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Tony and we will be sure to pass your comments onto them!

Rated 5 out of 5 stars

Tony changed the phone lines over for…

Tony changed the phone lines over for us. Nice and smooth

15 April 2026
Unprompted review
Global 4  logo

Reply from Global 4

Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Tony and we will be sure to pass your comments onto them!

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