Glasgow Airport Reviews 

272
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, most reviewers were let down by their experience overall. Many people found the airport's services inefficient and poorly managed, leading to significant delays in baggage reclaim and passport control. Reviewers frequently encountered issues with security processes, noting insufficient operational scanners and long queues. Customers often reported unhelpful and rude staff, with many noting a lack of professionalism and insufficient personnel. The facilities were widely criticized for being old, tired, and often filthy, particularly the toilets, with many also noting a lack of modern amenities. Poor transport links and expensive, inconvenient parking options were also a common source of frustration for consumers. Though some people were dissatisfied with staff, a small group of customers praised the helpfulness and efficiency of certain employees, particularly those providing special assistance.

What people talk about most

Location

Users express significant dissatisfaction with the location, describing it as an antiquated and embarrassing... See more

Service

Customers consistently note negative experiences with service, particularly regarding valet parking, which... See more

Staff

Reviewers highlight negative aspects of staff, with many expressing dissatisfaction with the lack of... See more

Facilities

Customers had negative experiences with facilities, frequently describing them as old, tired, and dirty, with... See more

Price

Consumers find price to be a significant source of dissatisfaction, with many feeling exploited and noting... See more

Reviews shaping this summary

Rated 1 out of 5 stars

My wife's scarf was mangled in xray scanner rollers at Glasgow Airport and couldn't be retrieved. A claim form was completed by staff who advised someone would be in touch. After 6 weeks no one has b... See more

Rated 1 out of 5 stars

Dreadful. Ruins any trip. Nonsense ‘family’ channel in passport control making anyone travelling alone wait longer- how is that fair? Airport is Filthy, old, tired, no staff about. 1 hour for luggage... See more

Rated 1 out of 5 stars

Like others have said - departure absolutely fine. But arriving at Glasgow airport has been completely shambolic in recent years. We arrived late last night (around 1am) and waited over an hour for ho... See more

Rated 1 out of 5 stars

Completely useless with a bad attitude. Unlike cleaning and OCS staff who were really helpful but did not have access rights to help us retrieve our delayed baggage. KLM, Swissport all useless. Glasgo... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Glasgow Airport website - live flight times and updates, arrivals and departures, news, advice, and parking.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

272 reviews

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1.5

All reviews

(272)

53 reviews in the last 12 months

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Rated 1 out of 5 stars

Not enough staff in security. If you don't want to miss your flight go at least 4 hours before flight.

I was on a BA flight 07:55am from Glasgow Airport to Gatwick. Internal flights we are told get to airport 2 hours before which I did. I had a hold bag to check in & at this point was told the gate number (little did I know why). I went to departures only to find the queue just to scan your boarding pass to get to security was enormous, staff were making us wait to join the queues to get to the scanning machines. Once through the scan machine the queues were snaking around several times. There were only 3 belts open 1 for priority & 2 for everyone else. Whilst in this queue (This whole bit took 2 hours) my gate number came up. By the time I got through security they started boarding. I now had to run through duty free & the inner part of departures, trying to weave around people browsing, before I got to the gate the final call came up. I just made it to the plane but was totally worked up & having a panic attack, the air hostess made me sit down & drink some fruit juice to settle myself. I think they thought I was having a heart attack as I was so stressed. There were plenty of unmanned belts in security & there is obviously need for more staff. My rating for Glasgow Airport is 1 star. If I could give less I would. I will avoid travelling through Glasgow Airport in future.

22 October 2024
Unprompted review
Rated 1 out of 5 stars

Thomson HELLidays

Thomson HELLidays, since rebranded, TUI, (T.errible U.nedicated I.diots) I should have flown with, 05 05 09.

Why else would an abominable company rebrand itself?

Escorted off Glasgow premises by what has since become Police Scuttledlands, PC's ABOMINABLE & ABERANT. This, for having the temerity to disseminate, Drs & Lawyers for responsible medicine literature. Ditto, nurses movement for responsible medicine. From which I have never since flown nor never, ever will with neither TUI, nor Scottish airports.

Arrested but not charged in Elgin for demonstrating about as such.

Summonsed to Aberdeen for having demonstrated about as such at Absurdistan airport. Acquitted.

Yet still no flight nor refund.

"There is no justice in this world in or out of court." Clarence DARROW, attorney at law.

"It's a dangerous thing to be right when your government is wrong." VOLTAIRE

'Some actions can never be hidden by a smokescreen for they advertise their stupidity & iniquity in ne🔵n lights' former vivisector, prof Pietro CROCE, toxicologist, author of Vivisection or Science: testing drugs & safeguarding health.

AN anti vivisectionist was yesterday cleared of sending a suspicious package to the boss of a Scottish airport.

Andrew Kirk, 50, was charged with breach of the peace after allegedly sending an alarming letter about vivisection to Aberdeen airport on March 19.

The case at the city's sheriff court was Kirk's first in Scotland, despite facing English courts 39 times. Kirk, of Inverness, said he sent the package to protest the airport's alleged involvement in transporting animals for testing.

He said: "I was exercising my right to free speech. To be charged with such an offence is insane."

CAPTION(S):

PACKAGE: Kirk
COPYRIGHT 2009 Scottish Daily Record & Sunday
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2009 Gale, Cengage Learning. All rights reserved.

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11 October 2024
Unprompted review
Rated 1 out of 5 stars

Badly needs updating

Been in toilets that are better equipped, all front and nae knickers as my mother would say, initially on the perimeter it looks nice enough, but toilets etc old and haggered up to date passport security not working and arrivals are a shambles with not enough staff on to handle the volume of luggage, waited over a hour after a flight for luggage to come through an empty airport, seems all the staff apart from two or three get sent home after 10 it really is from the dark ages and needs totally gutted, not fit for purpose, I live here so god only knows what visitors to scotland think 🙈

28 September 2024
Unprompted review
Rated 1 out of 5 stars

Glasgow Airport at its worst

Glasgow Airport at its worst, 3 flights one landed before Tui flight from Gran Canaria one after, big queue at passport control but we seemed to get through quickly, then an hour and twenty minutes waiting on baggage, to make matters worse the customers from the other two flights get their cases and are gone, Tui flight still waiting on cases, not much communication from Airport staff. Get your act together Glasgow.

23 September 2024
Unprompted review
Rated 1 out of 5 stars

Baggage shambles

Arrived in Glasgow on time, the only flight arriving around that time. Despite it being quiet we waited over an hour after clearing passport control, for our luggage to be offloaded. The driver of our taxi , who had been waiting , informed us that this was not unusual. Because of a shortage of baggage handlers. Come on Glasgow , this is an international airport..management need to get a grip on this.

24 September 2024
Unprompted review
Rated 1 out of 5 stars

This airport is a total joke.what a…

This airport is a total joke.what a complete and utter shambles. Arrived in plenty of time for my flight today - but literally hundreds of people in a conga queue to get through security. I said to one of the staff that I would likely miss my flight and she told me to buy for £7 fast track through security- money grabbing as usual by Glasgow Airport. Very few lanes and hundreds queuing - surely they must be expecting these numbers and there should be adequate staff. I’m sure the airport is owned by an Australian pension fund - all they are interested is screwing. as much money as possible out of travellers . Same as for dropping off or picking up from this airport- you are charged a fortune even for a few minutes- why can’t you be allowed say 10mins to pick up or drop off ? Just any method to screw more money out of customers. If I could I would have given no stars .

12 September 2024
Unprompted review
Rated 5 out of 5 stars

Security Staff and Luggage Point

Just want to thank the security staff (didn’t get their names) and Lynn and Amit from Luggage Point. You are AMAZING!
I left my holiday money at Starbucks, luckily for me a lady handed it in but didn’t get her name. I was in Duty Free before I noticed. Mad dash to get in back, thanks to those mentioned xxx

31 August 2024
Unprompted review
Rated 1 out of 5 stars

Crap parking at a premium price

Would give them no stars if that was possible. Official NCP Long stay parking is a joke. Gravel weed strewn vast yard with barely any spaces free. Overpriced. Nowhere for free pickup to stop even though they offer 1 hr free. Don’t be tempted to try and take the shuttle bus to the airport to meet and assist anyone as the shuttle buses are about 30mins between them. There is talk of buses every 10 minutes but that is a total joke. Certain times of the day or days of the week they simply don’t bother putting on enough buses. Just one more part of Glasgow airport’s continuing mission to provide crappy service and gouge their customers at every turn. Sadly we have little choice to use them and boy do they know it! They should equip their staff with masks and big tricorn hats so they at least look like they are committing highway robbery.

8 September 2024
Unprompted review
Rated 1 out of 5 stars

Stressful day

My grandma needed assistance and we got told do go and have a coffee and then we came back and the reception lady said she had been looking for us so the lady that was pushing my nan around the airport didn’t ask if we wanted to go and put are luggage in hold she never asked us that she just went straight to security and then we got there and the lady was quite rude ruffling all through are suitcases and me and my nan had stuff in are suitcases that were 100 ml they chucked that in the bin like air-sole deodorant and body mist and my man bought back some jams they were like 50 ml 60 ml and they chucked them as well🙄. Then we got of the plane in Stansted my nan gets customer assistance and then the wheelchair wasn’t even there it has been a stressful day.

31 August 2024
Unprompted review
Rated 1 out of 5 stars

Blue badge holders are ripped off

Blue badge holders are advised on the webpage that they have 30 minutes free parking and to have the number of the blue badge ready to contact the customer assistance when leaving. However no-one is available to assist despite numerous buzzer pressings and you are forced to pay for your parking as you cannot leave without paying a fee.
This fee has to be by card or phone not cash. It is a deliberate rip-off to all disabled people and they have zero customer service available for the disabled; especially in the evenings. Do not use if possible as no-one here cares about disabled customers.

26 August 2024
Unprompted review
Rated 1 out of 5 stars

Lady on reception was excellent but…

Lady on reception was excellent but once through into the lounge it went down hill rapidly. Very limited choice of hot food curry or pasta and soup. When I asked for a soup spoon at the counter I was rudely informed that if I wanted a spoon I had to get it myself from the other end of the counter. While waiting to be served at the bar we could hear the staff talking to each other loudly saying that they would be glad when this lot ( meaning the customers) were out of here. Overall we had the impression that all the customers in the lounge were an inconvenience to the staff and as the service from this lounge has been getting worse over the past few years it will be our last time we book here.

12 August 2024
Unprompted review
Rated 1 out of 5 stars

Flight delayed

Flight delayed , So my parking at Mid stay was over the time by one hour 5 minutes , Charged £50 , DO NOT PARK HERE. Tried to contact help desk closes at 8pm , Live chat not available , Amend booking not available , Everything set up to charge as much as they can ,

3 August 2024
Unprompted review
Rated 1 out of 5 stars

Firstly only one star as no option to…

Firstly only one star as no option to give no stars.
After landing at Glasgow airport I returned to my car in the long stay carpark to find out I was held against my will in said car park and not allowed to exit. After speaking to a totally useless member of staff through a intercom system what was also very poor and not very audible at times. long and short I was imprisoned for a ridiculous amount of time spoken too as if it was my fault the the member of staff was unable to open a selfie service barrier. Abrupt member of staff need training on how to open a barrier. Absolute terrible place to park now. won't use this worse than average service ever again this was at approx 15.45 on the 30/07/24 and yes it was all pre paid

30 July 2024
Unprompted review
Rated 1 out of 5 stars

Beware the extra charges

I use Glasgow airport parking all the time.
But I made an error while booking my parking. I booked for six days instead of the seven. This was my error. But was told by the attendant at the exit barrier via the intercom that I was two days late and owed one hundred pounds as a late charge.

To cut a long story short. I was told that I would not be allowed out of the car park until I paid the extra £100. This parking has now cost me £180 for seven days!

1 June 2024
Unprompted review
Rated 3 out of 5 stars

Good and bad

Glasgow International Airport is my favourite to fly from in Scotland. It's coming back is the problem. In general going away is OK. Staff are usually helpful at security and although we don't use them much bars and restaurants are plentiful.
Unfortunately when you return that's when the problem starts the main one being the arrivals hall for border control. Low ceilings, not big enough to accommodate passengers from two flights at anyone time and people feeling herded in like cattle. It's the worst arrivals hall I have ever experienced anywhere.

8 July 2024
Unprompted review
Rated 1 out of 5 stars

OMG I'm Scottish but seriously the…

OMG I'm Scottish but seriously the staff are shocking, passport control, staff VERY stern for no reason, yes safety is paramount but come on, at least put a smile on your face, it's a airport NOT a prison, but that's where you thought staff should be working, as Scotland we really should know better.

9 July 2024
Unprompted review
Rated 1 out of 5 stars

31 min = 15 pounds!!!

31 min = 15 pounds!!!! f....rip off !!!!
Airport management out of their mind and should be ashamed. You could get all day parking in any city center parking for that price. Good luck !!

10 July 2024
Unprompted review
Rated 2 out of 5 stars

Restaurants & Bars - not what you expect from an airport

No issues with checking or security it's the restaurant & bar issues that frustrate me & makes me wish I'd flown from Edinburgh. Queues everywhere, practically impossible to get aaseat never mind a table for a drink. Glasgow badly needs a nice, drinks only bar for a relaxing hour before boarding a flight. Very few shops & Boots & WH Smith's prices are ridiculous. Go prepared to pay over the odds for a drink & expect to queue.

6 July 2024
Unprompted review
Rated 5 out of 5 stars

no complaints

no complaints, everything was clean, there were some queues but it was a busy time so to be expected. there was enough seats etc and a few food and drink options.

20 June 2024
Unprompted review

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