GK Figure Worldwide Reviews 

300
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the quality of the products, often describing them as beautiful and well-made, arriving in perfect condition. Reviewers frequently highlight the careful packaging, ensuring items are secure and undamaged during transit. Some consumers also appreciate the ease of assembly for certain figures and the helpful notifications regarding order status. However, some people were dissatisfied with the delivery times, noting that orders can take an exceptionally long time to arrive, sometimes over a year, and pre-order release dates are often pushed back. There are also concerns about customer service, with reports of slow and unhelpful responses, and in some cases, products not being received or refunds not issued. A few customers experienced receiving damaged or broken figures, with some being told to repair the items themselves, leading to dissatisfaction with the product quality and resolution.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and condition, with many customers expressing... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent condition of... See more

Order

Clients share ambiguous opinions on order experiences, with some expressing satisfaction and willingness to... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers experiencing prompt delivery... See more

Response time

Customers had ambiguous experiences with response times, with some reviewers reporting that customer service... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Buying was easy enough, figure was high quality. There was some damage during shipping, they didn't do much about rectifying it. Told me to glue it back together.

Rated 4 out of 5 stars

The packaging is handled with care, though orders take a great deal of time to deliver - my items did not arrive until a year and a half after purchase due to standard ocean freight shipping.

Rated 4 out of 5 stars

This was my first time ordering this site, I received the statue without any problems. I was able to use a coupon to purchase it at a lower price, so I'm very satisfied. I'd like to use this serv... See more

Rated 2 out of 5 stars

I have ordered multiple figures from GK Figure over the years. But haven’t ordered anything in 2025 as I am still waiting for multiple orders from 2024 & 2023 to arrive. Their feedback is slow and... See more


Company details

  1. Collectibles Store
  2. Figurine Shop
  3. Hobby Store

Written by the company

We collaborate with various studios in China. (Jimei Palace, Revive Studios, Queen Studios, Light Year Studios, Iron Kite Studios, Cloud Studios, Top Studios, Magic Cube Studio, more and more) We provide FAST SHIPPING in every parts of country. We have great service with professional team Any type of collaboration welcomed! Trusted seller with best price.


Contact info

3.4

Average

TrustScore 3.5 out of 5

300 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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3.4

All reviews

(300)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect purchase

Great team, nothing problem to buy from them. The package was very good and it’s arrived in prefect condition. The team always reply to me if you need help or advices. For me to buy from them was a very good experience.

5 March 2024
Unprompted review
Rated 2 out of 5 stars

This is the worst company to buy from

This is the worst company to buy from. They never respond to you trying to contact them. Orders take forever, and you never know what is going on. I gave them 2 stars instead of 1 because EVENTUALLY I did get my order, but the process in getting it was so troublesome that I'll never order from them again.

18 June 2023
Rated 1 out of 5 stars

Potential scam

Unfortunately I placed a pre-order, it supposed to release (some time ago, a year or so), I asked a lot of times, I got generic answers (when I got one). Just lost my money, terrible experience for me.

9 June 2023
Rated 4 out of 5 stars

It was worth the wait

Got a my figure for much less than other websites. It took a long while before the release so I was afraid I had been scammed but I finally got it in perfect condition
I just wish I had more options for the transport company because UPS didn’t give me a choice for the delivery date

10 June 2023
Rated 5 out of 5 stars

Scared at first but good experience

Ordered two statue from them, received them both. First one was smooth sailing, the second one was a bit trickier since it got lost in transport intraChina but they helped me get another one.
Their customer service is fairly slow but it happens.

28 May 2024
Unprompted review
Rated 5 out of 5 stars

Happy with my purchase

The figure arrived in perfect condition and was packaged well to prevent damage. Shipping time of course is very long but they are located in China so that's to be expected. Strangely they charge extra for packaging materials. It's only $2 but still I don't think you should have to pay extra in order not to risk receiving a broken item.

25 May 2023
Rated 3 out of 5 stars

Product good but service could improve

The statue was great and bigger then expected but the wait time for the piece was rediculas. There were no updates on it after I bought it and when I inquired about it I was directed to two different places to contact. I deal with custom statues all the time and updates on long wait times is always key.

19 May 2023
Rated 1 out of 5 stars

THEYLL TAKE YOUR MONEY!

First statue I ordered went through great.
Then the second......I placed it a year ago and have never seen the product or a refund
....
In fact, I'm even part of their WhatsApp and they just string you along never giving you much of an answer.
Basically, to me it looks like they just scam and take people's money if anything goes wrong etc without any explanation.

7 May 2024
Unprompted review
Rated 1 out of 5 stars

Fraudulent company?

I am using translation software
Some parts may be incorrect.

I purchased a product that has already been released
It has not been shipped after payment
I've been waiting patiently, but I haven't heard from them since then, and there seems to be no refund or anything.
I was not able to contact the company for any inquiry. I was not able to contact them because they are overseas.
I think it would be better not to use it.

Translated with DeepL.com (free version)

9 May 2023
Rated 1 out of 5 stars

I pre-ordered Sailor Moon Luna and…

I pre-ordered Sailor Moon Luna and Artemis wedding figures and never received them I paid a deposit I emailed customer service when they would be shipping and nobody even responded the my order number is No. 12099

26 April 2023
Rated 4 out of 5 stars

My First Experience

My first experience purchasing from this seller went pretty smoothly and with ease. However, when I received my item (Black Clover Asta Statue), it had multiple issues such as the tail tip was broken and Asta has a crack on his knee. I am not to sure how to fix these issues but overall I really do love the statue. I also had no way of really tracking my item so I didn’t know when it was gonna come in.

25 April 2023

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