I ordered items and they said they shipped on September 17th 2025. I’m now super concerned after the reviews I reading seeing that a number of customers haven’t received their orders. I’d like to know... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good evening! My name is Korey Gibson and I placed and order tonight on your site for $137.98. My order number is GV00883458. At the time I placed my order, I was unaware that the shipping timefram... See more
Company replied
Good morning this is Joshua, I order some stuff like 2 weeks ago I never received anything from that, so can you check for me what's going on please my email Josuepierre69@ yahoo.com
Company replied
this cheating web site i order online and i received wrong order different from my order and send Email this not my order i order it they said we cant refund back from your location if you want wil... See more
Company replied
Company details
Written by the company
Hi, We're GIOVANCO, Today men are becoming more conscious about what kind of fashion they’re wearing at any given time.GIOVANCO cozy & comfortable trendy apparel will meet all your demands.
Contact info
Hong Kong
- support@giovanco.com
- giovanco.com
2.2
Poor
475 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was very sceptical about ordering…
I was very sceptical about ordering from this company after researching and reading reviews I felt confident enough to order but still hesitant to what I was going to recieve! My order came through and I was more than happy with my items! I pay a lot from other companies and these were cheaper and equally just as good! This is my new favourite and I've ordered from here twice now! And looking forward to my new order to arrive! 5 stars all the way! Happy shopping ladies you won't be disappointed
20 June 2025
Unprompted review
Reply from Giovanco
Hi emmy,
Thank you sincerely for taking the time to share such a thoughtful review! Learning that you've chosen to continue trusting us after researching and reading reviews means more to us than any award.
We remain committed to repaying your trust with even better quality and service.
The Giovanco Team
complaint@giovanco.com
I just read the message thread
I just read the message thread, and it appears that I have said that in response, I have said that service, quality and shipping are wonderful. I never posted those things and my experience is quite the opposite.
BUYER BEWARE. Definitely an scam company
20 June 2025
Unprompted review
Reply from Giovanco
Hi Jeff,
We sincerely appreciate you taking the time to leave your review, though we were surprised and concerned to see the discrepancy in your rating. We noticed that your initial comment seemed positive, yet the 1-star rating suggests a very different experience—this has left us quite confused and eager to understand what went wrong.
To help us address this properly, please feel free to contact our customer service team directly at complaint@giovanco.com,we will take immediate corrective action if needed.
Thank you for helping us serve you better.
Giovanco Team
complaint@giovanco.com
I saw a nice trendy jacket but the…
I saw a nice trendy jacket but the price looked too good to be true so i thought let me see what the reviews on Trust Pilot has to say regarding Giovanco, and well, well, well... its a scam! Thank you Trust Pilot keep up the good work😊
22 June 2025
Unprompted review
Reply from Giovanco
Hi tony,
Thank you for taking the time to share your concerns with us. We genuinely appreciate your feedback as it helps us continuously improve our services. We completely understand why our pricing might have raised doubts - in today's market, it's absolutely wise to exercise caution when something appears "too good to be true."
Regarding the Trustpilot evaluations you mentioned, we want to assure you that we take all customer feedback extremely seriously.
Our team thoroughly investigates every review to identify areas for improvement.
Please don't hesitate to contact our customer care team - we'd be happy to address any specific concerns you might have.
Giovanco Team
complaint@giovanco.com
SCAM
I ordered the Same Black Denim Jacket TWICE.
Haven't received the Shipping date or the Product.
Deleted the email for my first order. My second time was on 06-06-2025. The Order No# GV00688671.
With No Response. From the Company. But is there One?
6 June 2025
Unprompted review
Reply from Giovanco
Hi James，
We sincerely apologize that you have not yet received your orders.
Upon reviewing our records based on the order details you provided, we were unable to locate the email correspondence from you. However, we can confirm that you placed two separate orders with us, and we are actively investigating the status of both.
To ensure full transparency, we will send you a detailed update via email regarding the current status of these orders, including any available tracking information or next steps.
We are committed to resolving this matter promptly.
Giovanco Team
complaint@giovanco.com
I ordered over a month ago GV00666953
I ordered over a month ago GV00666953. They keep making all kind of excuses every time I asked for a status and tracking number 🤦 this is a Chinese SCAMMER🖕🏻
10 June 2025
Unprompted review
Reply from Giovanco
Hello DAN ，
We sincerely apologize for the inconvenience caused by the delay in shipping your order. Unfortunately, as it was a pre-sale product, there was an unexpected delay in inventory fulfillment, which resulted in the shipment being postponed.
Per your request, we have processed the cancellation of your order, and a full refund will be issued to your original payment method .
Please let us know if you have any further questions or need assistance—we’re happy to help.
Giovanco Team
complaint@giovanco.com
Nothing received
Nothing received, feel embarrassed that I fell for this scam.
8 June 2025
Unprompted review
Reply from Giovanco
Hello Phil ,
We sincerely apologize that your package is still in transit and has not yet reached you.
Please rest assured that we have already contacted the logistics company and urged them to prioritize your shipment. Our team is closely monitoring the situation to ensure your package is delivered to you as quickly as possible.
We recognize that this delay has caused inconvenience, and we want to assure you that we are doing everything we can to resolve this matter promptly.
Giovanco Team
complaint@giovanco.com
I'm now convinced that this is a scam…
I'm now convinced that this is a scam company. The customer orders and pays, and then this company either makes up excuses that make you feel like they're talking to children or ignores anything you ask about.
23 May 2025
Unprompted review
Reply from Giovanco
Hello mazenkilani,
We are deeply sorry for the inconvenience you’ve experienced with your recent order.
We want to assure you that Giovanco is a legitimate company.
To address this issue, we have escalated your case to our relevant department for a thorough review. This will help us identify the root cause and implement measures to prevent similar situations in the future.
As per your request, we have processed the cancellation of your order. And the refund has been successfully completed.
We value your business and hope to have the opportunity to serve you better in the future.
Giovanco Team
complaint@giovanco.com
Excellent And Very Fast Service
Excellent And Very Fast Service, Great Quality! 5 Stars Across The Board. Troy
6 June 2025
Unprompted review
Reply from Giovanco
Hello Troy ,
We truly appreciate you taking the time to share this wonderful feedback!
Delivering speedy service and premium quality is our mission, so we’re delighted we met your expectations.
Looking forward to your next visit!
Giovanco Team
complaint@giovanco.com
Update I was very skeptical about all…
Update I was very skeptical about all the reviews I heard. I even was mad with the delivery process. However, today I received my jacket and I am in love thank you. Shipping takes about 2 months guys so be patient they are official. I had to set the record straight you guys are good with me.
Dougie,
2 June 2025
Unprompted review
Reply from Giovanco
Hi Douglas,
We sincerely apologize for the extended time it took for your order to arrive.
Your feedback has brought this matter to our immediate attention, and we take this issue very seriously. To ensure better service in the future, we will escalate this to our relevant department for a thorough review. Our team will investigate the cause of the delay and implement necessary improvements to prevent similar occurrences.
If there’s anything further we can assist you with regarding this order or any future purchases, please don’t hesitate to reach out.
Giovanco Team
complaint@giovanco.com
Chinese fake UK company - Worst Nightmare
this Chinese fake UK company is a worst nightmare. I emailed them asking for my order status and they emailed a fake USPS tracking number and then apologized :-( since then it has been silent :-( they can only dupe people once :-(
Order No. GV00666953
Fake USPS tracking# Local waybill Number: 4205280492612903574906000010924063
27 May 2025
Unprompted review
Reply from Giovanco
Hello Dan ,
We sincerely apologize for the delay in dispatching your order.
Upon reviewing your order, we found that the delay occurred because it included pre-sale products, which required additional processing time. We have been actively following up to ensure your order is prepared and shipped as soon as possible.
Regarding the shipping waybill number you mentioned, we acknowledge the confusion caused by the incorrect email previously sent. Our customer service team has clarified this matter in the email. If you have any further questions or need assistance, please don’t hesitate to reach out—we’re here to help.
We greatly appreciate your patience and understanding in this situation. Thank you for your trust in us, and we hope to serve you better in the future.
Best regards,
Giovanco Team
complaint@giovanco.com
Great Communication.
26 May 2025
Unprompted review
Reply from Giovanco
Hello Stephen,
We're so happy we could help! If there’s anything else we can do for you, just give us a shout—we’re happy to assist!
Giovanco Team
complaint@giovanco.com
I ordered what seemed like 2 nice suit…
I ordered what seemed like 2 nice suit jackets in March 2025. Never received any update for a month. Followed up and finally demanded my money back. They, even as of today, say 1 item was shipped and that I was refunded for the other. Both are a lie.
This is the biggest SCAM I have ever seen. Do not buy from these losers.
10 March 2025
Unprompted review
Reply from Giovanco
Hello Reed ,
We apologize for the unexpected delay in your order.
We fully understand your dissatisfaction and please know that we have taken immediate action to address this situation. We have urgently reached out to our shipping carrier to prioritize your delivery.Your satisfaction is our top priority, and we are committed to ensuring you receive your order as quickly as possible.
Once again, we deeply regret this delay and appreciate your understanding.
Giovanco Team
complaint@giovanco.com
outraged
this company is a scam there merchandise is no good quality and when i contact them to return item they only gave me a return address with the city, state, and zip code.
18 March 2025
Unprompted review
Reply from Giovanco
Hello ,
We’re really sorry for the trouble this has caused!
We tried to find your order but couldn’t locate it. To help us sort this out, could you please share your order details, for example the order number, the email you used for the purchase? Or, feel free to email us directly at complaint@giovanco.com .This will help us find your order faster and get things resolved for you.
Thanks in advance.
Giovanco Team
complaint@giovanco.com
Company is a TOTAL SCAM
I was trying to post the scam tracking they send you that just repeats itself over and over. This company is by far the worst I’ve ever seen. They have automatic responses to your complaints and offer refunds that you will never see. Please don’t be fooled by this company. The clothes are very eye catching but the company is a total scam!!! BEWARE!!! I’ve been waiting on an order since April 3. I was trying to show the world the FAKE TRACKING they send through a company called TRACK 718
23 May 2025
Unprompted review
Reply from Giovanco
Hi Steven，
We are very sorry that your order was delayed. We fully understand your feelings and dissatisfaction .Therefore, we have submitted a full refund for you. According to the order record, your refund was successfully completed on May 22nd.
Please note:
If you used PayPal, you can verify the refund directly in your PayPal account.
For credit card payments, please be aware that it may take a few days for the refund to appear, as banks require time to process the transaction.
If you have any further questions or concerns, please don’t hesitate to reach out. We are here to assist you and will do our utmost to help.
Giovanco Team
complaint@giovanco.com
Giovanco company is to trusted
At last my order was delivered and the jeans outfit was great except that the side pockets wasn’t deep enough.
20 May 2025
Unprompted review
Reply from Giovanco
Hi Chukwudi,
Thank you for taking the time to share your feedback!
We are very glad to hear that your order has arrived safely and you are generally satisfied with the jeans. Thank you for your comments on the side pockets. Your feedback helps us improve the design.
If there is anything else you need our help with, please feel free to contact us. We hope you like your new jeans and we look forward to serving you again!
Giovanco Team
complaint@giovanco.com
DO NOT BUY
DO NOT BUY - SCAM COMPANY, CHEAP CRAP, STEALING DATA....DO NOT BUY....all images are AI, all fake.
22 May 2025
Unprompted review
Reply from Giovanco
Hi Aleksey D. Tarantul,
We deeply apologize for any inconvenience or disappointment reflected in your feedback. Your feedback is very valuable to us, and we hope to have a better understanding of the situation so that we can handle it properly. Can you share more details about your experience by complaint@giovanco.com ? This will help us thoroughly investigate the matter and take necessary measures to improve it.
We are committed to doing the right thing for you. Please feel free to contact us directly at any time and provide any other information - we are here to listen and do our best to assist.
Giovanco Team
complaint@giovanco.com
I have read numerous complaints about…
I have read numerous complaints about shipping and quality. If this isn't a quality piece and shipped and delivered within the next week I will make sure everyone knows. I will write as many reviews and telling everyone the truth. This is a wedding jacket. I won't put up with it. 660321
15 May 2025
Unprompted review
Reply from Giovanco
Hello Nikki Jones,
We completely understand how eager you must be to receive your order. However, we regret to inform you that your order will not be able to arrive next week as initially anticipated.
If you would prefer to cancel the order due to this delay, please feel free to contact us directly before the order dispatched, and we will gladly assist you with the process.
Your satisfaction is our priority, and we want to ensure you have the best possible experience, even in this situation.
Thank you for your understanding and patience.
Giovanco Team
complaint@giovanco.com
I placed an order four days ago
I placed an order four days ago. No one told me that it was going to take weeks for it to be sent or that it was going to go through production of the item or that the item was in high demand. The mistake I made was that I never saw all these reviews before purchasing I just feel that I’ve been scammed by this group of individuals and I’ve always said nobody was scam me but this is a group of individuals. I’ve decided to scam.
21 May 2025
Unprompted review
Reply from Giovanco
Hi WaWa Tony,
We are committed to resolving it as quickly as possible.
In order to expedite the resolution of your problem, we kindly ask if you could provide your order information through our email address complaint@giovanco.com. This would include details such as the email address used for the order and the name of the recipient. This information will help us locate your order in our system more efficiently and ensure that we can provide you with a prompt and satisfactory solution.
We sincerely apologize for any inconvenience caused and appreciate your patience and understanding as we work to resolve this matter.
Giovanco Team
complaint@giovanco.com
This company is a scam
This company is a scam I didn't want to give any stars but had to select something to leave a review. It is operating as a European clothing company but is based in Hong Kong.
The suit I ordered is not what I received. The company is conducting misleading and deceptive practices delivering low quality product and has false customer reviews. I received a suit poorly made with off seams, sizing, and cheap material. The white design lines on the suit that was supposed to be stitched material was stamped on and partially on the pant leg and arm of the suit jacket.
The company communicates professionally but manipulative giving the impression they are helping you but not. I ordered the suit on April 19, 2025 and received it almost month later on May 17, 2025.
The suit was sewn by amateurs and the company state on their site they offers returns and refunds but sent me an offer of a $37 refund and I don’t have to return the item or $57 store credit. The company is falsely advertising pictures of clothing they can’t deliver. Please beware of this company and donot purchase anything from them if you don't want to lose your money and be disappointed.
19 April 2025
Unprompted review
Reply from Giovanco
Hi Jan，
We want to begin by offering our deepest apologies that the product did not meet your expectations and that our handling of this matter has left you dissatisfied.
Please rest assured that your return request is being processed. Within the next few hours, you will receive a return statement from our team. Please wait patiently.
To ensure smooth processing,please monitor your email inbox (including spam/junk folders) for our updates，any required documentation will be sent to you shortly.
Thank you for your patience and for giving us the opportunity to improve.
Sincerely,
Giovanco Team
complaint@giovanco.com
Almost 3 months and order did not come…
Almost 3 months and order did not come yet.
20 May 2025
Unprompted review
Reply from Giovanco
Hi mark,
We are very sorry that you haven't received your order. We're truly sorry for the trouble this has caused you.
To resolve promptly, kindly share your order number/contact details. We've flagged this as urgent and will update you shortly.
Thank you for your cooperation.
Giovanco Team
complaint@giovanco.com
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