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Ginger Energy Reviews 

307
•
TrustScore 5 out of 5

4.8

Energy Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly supportive and professional staff members for handling various daily queries with remarkable patience, polite manners, and exceptional efficiency. Many reviewers deeply appreciate the exceptionally fast response times and remarkably clear communication when sorting out statements, meter readings, and complex account details. Consumers consistently note that speaking directly with knowledgeable and friendly representatives makes the entire administrative process completely stress-free and very straightforward. People also highlight the smooth interactions, reliable guidance, and reassuring follow-up phone calls provided consistently throughout their property moving transitions and tenancy changes.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are extremely helpful, patient,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that support representatives are... See more

Service

Customers consistently note positive experiences with service, frequently praising prompt responses, polite... See more

Response time

Customers had positive experiences with response time, frequently expressing satisfaction and appreciation... See more

User experience

Users describe positive interactions with user experience, highlighting attractive design, helpful support,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly quick fast service , I had Anna Bennett today who I told right away I have hidden disability and the payment breakdown confuses me all the time. Right away she offered to help and said I will... See more

Rated 5 out of 5 stars

I am currently in the middle of a very stressful move abroad after 10 years in the UK, and Anna from Ginger Energy has been an absolute star. She was incredibly patient, professional, and handled my... See more

Rated 5 out of 5 stars

Great response, i sent a upto date meter reading & required a statement. Saba Williams replied next day & sent 3 yr statement, which is even better than I asked for . Very good to compare energy... See more

Rated 5 out of 5 stars

Today we had a conversation with Ricky regarding our property billing. Ricky has gone above and beyond helping us with issues. Keep up the great work Ricky we truly appreciate what you have done for... See more

Company details

  1. Energy Supplier

Information provided by various external sources

Ginger Energy is a specialist consultancy with extensive expert knowledge in the energy supply and water industry. We focus on billing and procurement because we know that, for many businesses and organisations, utility costs represent a very significa...

Contact info

4.8

Excellent

TrustScore 5 out of 5

307 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.8

All reviews

(307)

195 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service

Great service - called and spoke to Ricky asking for a breakdown of my billing. Ricky provided all the information clearly. Friendly service

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Best service I’ve had 😀

Honestly quick fast service , I had Anna Bennett today who I told right away I have hidden disability and the payment breakdown confuses me all the time. Right away she offered to help and said I will flag this up and take this upon myself to send an email by herself separately to confirm the whole price of the water and Electric together. I’m soo glad I came across the gentle , calm and helpful person on the team that took everything effectually in the correct manner. Thanks so much for your service and I hope I have you again if I need any other support

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Earlier this afternoon I spoke to Anna Bennett who was extremely helpful and answered all my queries, great customer service and very pleasant, thank you Anna.

7 January 2026
Unprompted review

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