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Ginger Energy Reviews 

307
•
TrustScore 5 out of 5

4.8

Energy Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly supportive and professional staff members for handling various daily queries with remarkable patience, polite manners, and exceptional efficiency. Many reviewers deeply appreciate the exceptionally fast response times and remarkably clear communication when sorting out statements, meter readings, and complex account details. Consumers consistently note that speaking directly with knowledgeable and friendly representatives makes the entire administrative process completely stress-free and very straightforward. People also highlight the smooth interactions, reliable guidance, and reassuring follow-up phone calls provided consistently throughout their property moving transitions and tenancy changes.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are extremely helpful, patient,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that support representatives are... See more

Service

Customers consistently note positive experiences with service, frequently praising prompt responses, polite... See more

Response time

Customers had positive experiences with response time, frequently expressing satisfaction and appreciation... See more

User experience

Users describe positive interactions with user experience, highlighting attractive design, helpful support,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly quick fast service , I had Anna Bennett today who I told right away I have hidden disability and the payment breakdown confuses me all the time. Right away she offered to help and said I will... See more

Rated 5 out of 5 stars

I am currently in the middle of a very stressful move abroad after 10 years in the UK, and Anna from Ginger Energy has been an absolute star. She was incredibly patient, professional, and handled my... See more

Rated 5 out of 5 stars

Great response, i sent a upto date meter reading & required a statement. Saba Williams replied next day & sent 3 yr statement, which is even better than I asked for . Very good to compare energy... See more

Rated 5 out of 5 stars

Today we had a conversation with Ricky regarding our property billing. Ricky has gone above and beyond helping us with issues. Keep up the great work Ricky we truly appreciate what you have done for... See more

Company details

  1. Energy Supplier

Information provided by various external sources

Ginger Energy is a specialist consultancy with extensive expert knowledge in the energy supply and water industry. We focus on billing and procurement because we know that, for many businesses and organisations, utility costs represent a very significa...

Contact info

4.8

Excellent

TrustScore 5 out of 5

307 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(307)

195 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Saba was great

Saba was great. Accommodating, proactive, and followed up as agreed without delay. Well done. Thanks

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Edward street property(Helena St)

Today we had a conversation with Ricky regarding our property billing. Ricky has gone above and beyond helping us with issues. Keep up the great work Ricky we truly appreciate what you have done for us.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Customer service

I had a great experience from start to finish. Rickie was friendly, professional, and incredibly helpful throughout the whole process. He took the time to clearly explain everything without feeling rushed.

Would definitely recommend.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Anna was so helpful

Anna was so helpful with my direct debit mandate they can only take Direct Debits on the 16th which didn’t work for me. Anna ensured that everything was cancelled quickly & efficiently.

3 March 2026
Unprompted review
Rated 1 out of 5 stars

Don't be intimidated

If I could give a lower score to extortionist and thieves I would but that is not possible. Saba has the cheek to ask me for a review after ignoring my questions surrounding a fraudulent bills sent to me.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Effective communication

After making a payment I wanted a sort of acknowledgement to confirm the receipt of my first payment to Ginger Energy. So, Anna Bennett promptly confirmed the receipt of payment also with me a reconciled statement. This is something which I am so happy about.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Rickie at Ginger Energy

Rickie at Ginger Energy was very helpful and answered all my queries. He responded via email with the information I required promptly after the call. Great service.

12 February 2026
Unprompted review

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