Ginger Energy Reviews 

Rickie was very good with me on the call. Giving him a good rating

Excellent customer service and very prompt solutions given by staff.

Rickie was great, had my issue sorted instantly.

Rickie Joseph has a very good communication skills, know how to fucus on the issue to resolve it.

Excellent service. Ricky Joseph was a star from start to finish - a quick call back, listened to the issue and gave me a clear understanding of next steps.

Saba Williams was meticulous and prompt in her response.

I spoke with Leanne Pearson again today and received the same consistent level of service throughout an on-going query i've had open for a while. Very supportive polite and understanding, thanks again Leanne.

Leanne was extremely professional and very helpful.

I had a great experience today with Rickie Joseph, he helped me sort my enquiry and had so much patience. Every time I call it's always Rickie who handles my enquiries and each time he's so helpful! Great service!! X

I have been speaking to Rickie recently for a few times. He is very patient and very helpful. I’m very happy with the service I received from Rickie Joseph.

Rickie was very helpful. I struggled to get registered on my own. He was able to get me sorted out in under 10 mins. Thank you.

Rickie was very kind and a great help! He helped me resolve my issue in just a few minutes with easy communication.

Our managing agent uses Ginger Energy for energy procurement. For our latest electricity renewal we were presented with an Ecotricity proposal costing approximately £9,000 per year across our supplies.

Our estate has relatively low electricity consumption on several meters, so standing charges are particularly important. I was concerned that the proposed renewal did not appear well suited to that consumption profile.

After making my own enquiries, we obtained materially cheaper 12-month fixed alternatives. A competitive proposal came in at approximately £7,500 per year – around £1,500 less than the Ginger/Ecotricity proposal.

We asked whether Ginger could improve its offer but they and our managing agent advised that this was not possible, so we ultimately had to use another broker to achieve a fair price for our residents.

My concern is simple: an energy procurement service should deliver competitive pricing appropriate to the client's actual consumption profile. In our case, a relatively quick independent market check produced a substantial saving.

One of your representatives Rickie Joseph if I'm correct in spelling was absolutely brilliant and accommodating.Not only on this occasion his helped before hence i could recognise his voice.Thank you Rickie

The lady was very helpful and understanding. She gave me great customer service and she was very polite to me.

Completely disorganised and useless. I try to find the good points to share in most cases but I’m struggling in this instance.

Their portal is completely pointless, I can’t assign a tenant I can’t login as the system consistently fails. Every month I have to email them waiting for account resets or arguing about payments because they can’t see them.

For such a basic thing of monthly billing they are truly hopeless.

Excellent customer service

I’m very happy with the service I received from Rickie Joseph. Everything was sorted out very quickly during a short phone call. Rickie was extremely professional, friendly and helpful, and explained everything clearly. I really appreciated his efficient and reliable approach. Excellent customer service, thank you, Rickie!

Spoke to Rickie over the phone today and he was very patient and helpful. He carried out the initial checks politely and then proceeded to handle my query and suggested the solution. Very good experience with Rickie with respect to customer service!

Spoke with Rickie Joseph about moving out. Was very helpful and explained what I needed to do. Wasnt on hold long/at all and all issues delt with.
We have been with Ginger Energy the past year and havent had any issues with them.