Gills Building Supplies Ltd Reviews 

1,162
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 384 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is smooth and intuitive, allowing them to easily choose and schedule convenient delivery dates. People consistently praise the delivery drivers for being exceptionally polite, friendly, and willing to place heavy building materials exactly where needed. Consumers are also very satisfied with the overall product quality and the highly competitive prices offered across the catalog. However, some people mentioned experiencing frustrating stock shortages and unexpected delivery delays when ordering certain items. Reviewers also noted specific instances where shipments arrived significantly later than scheduled or lacked proper communication regarding changes.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting that online ordering is simple and... See more

Service

Clients share satisfaction on service, frequently praising prompt delivery, helpful drivers, and easy online... See more

Staff

Consumers find staff to be exceptionally helpful, with reviewers frequently praising polite drivers and... See more

Order

Reviewers highlight positive aspects of order processes, frequently noting that the online platform is simple... See more

Product

Reviewers mention positive feedback about product quality, expressing satisfaction with items like fence... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company. Always our go to last few years. Easy to order and specify dates for delivery on website. Query by email prior to order was responded to promptly and delivery driver was superb. Cheerfu... See more

Rated 5 out of 5 stars

Great delivery service. Called to say they were outside and asked where I wanted to stuff dropping. Great communication. Lovely customer service. Would highly recommend. Also visited the store.... See more

Rated 5 out of 5 stars

first class service and actually had the size of edging i had been looking for, for ages. they have a first class delivery service faster than any of the other local building suppliers. I would highly... See more

Rated 5 out of 5 stars

I ordered some fence panels online on thur to b delivered on sat , a phone call the following day I was told they wasn't Instock. A further phone call told me if they can get the panels from another d... See more


Company details

  1. Building Materials Supplier

Written by the company

Our family-run business has been supplying landscaping and building projects across the West Midlands for over 30 years. We are proud to still be independent and family run, supporting the local community wherever we can. The business has recently received a vast increase in stock, in addition to new trucks and improved infrastructure. The knowledge of our long standing staff, the 60,000sqft of stock at our Walsall and Aldridge sites, and one of the largest, most flexible fleets of vehicles around, make us the no.1 supplier in the area. Visit us in-store, email, or call us for immediate delivery.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(1,162)

383 reviews in the last 12 months

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Rated 4 out of 5 stars

First time ordering

Ordering was easy and the products were as stated. I did have to wait an extra day for my delivery, which was fine, however I wasn’t contacted to let me know it would be a day late, so had to take another day off work to wait for it. Overall I was pleased with the products and would order items again.

25 July 2026
Rated 5 out of 5 stars

Great selection of slabs and gravel

Great selection of slabs and gravel. Good value for money and the delivery driver was excellent friendly and nothing was a problem for him when I was asking where i can have the pallet and gravel placed on my drive.

29 July 2026
Rated 4 out of 5 stars

Placed my first order

Placed my first order. Lured initially by free delivery & good prices. Originally order elsewhere with a delivery charge so cancelled that & made a saving . Also received a 1st order 5% discount for order being over £500. Would have given 5 Stars but for 2x 7ft concrete fence posts ordered arrived as 8ft. When telephoned I was told that they did not have 7ft so sent 8ft. When questioned why I was not informed they told me the yard had not informed the office. Their offer was they could collect the wrong posts for a credit & I could purchase them elsewhere. Although this would have incurred costs for them they wouldn’t offer any kind of credit to help with the cost of me having to cut them down. For a Tradie being supplied 8f posts to cut down may not have been an issue to complete the job, but as a DIYer this cost me £20 to buy a cutting disc. Hence the one star deduction. A simple phone call could have stopped my disappointment.

27 July 2026
Rated 5 out of 5 stars

Quality service

Easy to order, prompt delivery and delivered with ease. Pruduct is perfect for my project. Can't fault the service I have received.

I will definitely use the company in future.

27 July 2026
Rated 5 out of 5 stars

Excellent service

Excellent service from the easy to use online ordering to delivery. The delivery guy was so polite and helpful. I would definitely use again and recommend there services

16 July 2026

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