Gillies Reviews 

10,137
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,642 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, helpful, and professional, creating a pleasant shopping environment. The delivery service is frequently highlighted as excellent, with teams being careful, efficient, and polite, ensuring safe and timely installation. People are very satisfied with the high quality and great range of products, noting the overall first-class service. However, some customers noted longer delivery waits than initially quoted and occasional inaccurate product information from sales staff. These issues primarily concerned extended delivery timescales and discrepancies in product details provided.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the professionalism,... See more

Service

Consumers consistently report positive experiences with the service, describing it as first-class from the... See more

Product

Customers had positive experiences with product, consistently praising the quality and range of items... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent products and reliable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gillies have a great range of products and their sales staff are extremely knowledgeable and helpful, with no hard sell. They are friendly and relaxed and help you to get what will suit you in a plea... See more

Rated 5 out of 5 stars

We recently attended the Broughty Ferry branch with our frail elderly mother. She was keen to purchase a new bed for herself. We were met with a lovely , patient member of staff ( so sorry cannot reme... See more

Rated 5 out of 5 stars

I had a really good experience when choosing and ordering my new flooring from Gillies. The sales woman Tracy was extremely professional and knowledgeable which helped make my decisions easy and stres... See more

Rated 5 out of 5 stars

From when we initially went to look at a new sofa we have nothing but exemplary service. The sales team took time with us and fully explained all aspects of purchase and delivery. The delivery team we... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Lighting Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

Gillies was founded in 1895 by James Gillies, moving to Broughty Ferry in 1906 as cabinetmakers, upholsterers and removal contractors before finally opening on the current site as 'House Furnishers' in 1939. Since then Gillies has continued to provide Scotland with the highest quality home furnishings, carpets and flooring. Gillies understands family life, and how important home is to you. This is why as an independent family run business we have helped furnish homes all over Scotland for over 120 years and continue to be one of Scotland's premier furnishing retailers responsible for helping you to create a home. In our showrooms you will find a huge selection of sofas, dining furniture, occasional furniture, beds, bedroom furniture, carpets and all types of flooring. Within our flagship Broughty Ferry store you will also find curtains, wallpapers, soft furnishings, linens, cookware, gift-ware and occasional lighting.


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 56% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(10,137)

1,520 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

This is the second time we have purchased furniture this year & Gillies really are the best , from sales to delivery*****stars, Thank you so much.

3 July 2026
Rated 5 out of 5 stars

My chair…

My chair arrived as arranged almost to the minute. Very pleasant employees who moved a chair out of the way to accommodate my lovely new one. Just what I wanted and in the sale.

29 June 2026
Rated 4 out of 5 stars

Dressing table

Service in shop very good, lovely young man in bedroom department, delivery men did job well but am disappointed to find three small marks on dressing table. Not sure what has caused this.

30 June 2026
Rated 5 out of 5 stars

Another great service provided by…

Another great service provided by Gillies Aberdeen. All of our new Venjakob units arrived well packaged and were installed very proffesionaly in our living room. Gillies Aberdeen even managed to tie in an order that we purchased from their Broughty Ferry store, to be delivered at the same time. Emma Masson in the Aberdeen store was really helpful with our choice of units, explaining the difference in sizes and various different lighting options in the units that we bought. All in all a very easy and pleasant shopping experience with Emma at Gillies. Thanks from Gordon and Jackie

27 May 2026
Unprompted review
Rated 4 out of 5 stars

Good customer service

Had difficulty with original order but thanks to good customer service have overcome problems still awaiting my order as items were not available

18 June 2026
Rated 5 out of 5 stars

Great customer experience

Staff very helpful in store , everything explained about insurance cover cleaning of fabric etc . Delivery booked and text message received with time slot . My recliner chair was taken to room of my choice upstairs and installed , mechanism explained and cleared up after themselves , delivery men polite and cheerful

30 June 2026
Rated 5 out of 5 stars

Excellent service - Aberdeen

Excellent service as always from the Aberdeen branch of Gillies. Friendly staff, competitive prices and great quality goods. Speedy delivery with staff who took care with the goods and respect for our property.

28 June 2026
Rated 5 out of 5 stars

Top Notch Service from Gillies on…

Top Notch Service from Gillies on Holburn Street. Purchased and delivered, sound. No waiting 6/8 weeks for the next production run, Two beds & Two mattresses please! “Certainly sir you want them delivered, Next week, Tuesday ok”?
Thanks to Robert Turner and the delivery lads for a hassle free service.

30 June 2026
Unprompted review

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