Gillies Reviews 

10,137
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,642 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, helpful, and professional, creating a pleasant shopping environment. The delivery service is frequently highlighted as excellent, with teams being careful, efficient, and polite, ensuring safe and timely installation. People are very satisfied with the high quality and great range of products, noting the overall first-class service. However, some customers noted longer delivery waits than initially quoted and occasional inaccurate product information from sales staff. These issues primarily concerned extended delivery timescales and discrepancies in product details provided.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the professionalism,... See more

Service

Consumers consistently report positive experiences with the service, describing it as first-class from the... See more

Product

Customers had positive experiences with product, consistently praising the quality and range of items... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent products and reliable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gillies have a great range of products and their sales staff are extremely knowledgeable and helpful, with no hard sell. They are friendly and relaxed and help you to get what will suit you in a plea... See more

Rated 5 out of 5 stars

We recently attended the Broughty Ferry branch with our frail elderly mother. She was keen to purchase a new bed for herself. We were met with a lovely , patient member of staff ( so sorry cannot reme... See more

Rated 5 out of 5 stars

I had a really good experience when choosing and ordering my new flooring from Gillies. The sales woman Tracy was extremely professional and knowledgeable which helped make my decisions easy and stres... See more

Rated 5 out of 5 stars

From when we initially went to look at a new sofa we have nothing but exemplary service. The sales team took time with us and fully explained all aspects of purchase and delivery. The delivery team we... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Lighting Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

Gillies was founded in 1895 by James Gillies, moving to Broughty Ferry in 1906 as cabinetmakers, upholsterers and removal contractors before finally opening on the current site as 'House Furnishers' in 1939. Since then Gillies has continued to provide Scotland with the highest quality home furnishings, carpets and flooring. Gillies understands family life, and how important home is to you. This is why as an independent family run business we have helped furnish homes all over Scotland for over 120 years and continue to be one of Scotland's premier furnishing retailers responsible for helping you to create a home. In our showrooms you will find a huge selection of sofas, dining furniture, occasional furniture, beds, bedroom furniture, carpets and all types of flooring. Within our flagship Broughty Ferry store you will also find curtains, wallpapers, soft furnishings, linens, cookware, gift-ware and occasional lighting.


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

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Replied to 56% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(10,137)

1,520 reviews in the last 12 months

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Rated 1 out of 5 stars

Was told lies with the salesman at the…

Was told lies with the salesman at the Aberdeen shop. He said 7-8 weeks it could be in 6 weeks word of mouthOn receipt had written 14-15 weeks.
Paid it in full when ordered by choice.
You had my money for fully 3 months paid the full price no discount😤😤
Would not recommend this firm yo anybody

9 April 2026
Gillies logo

Reply from Gillies

Hi Mr Whyte,

Thank you for your recent purchase and for your patience whilst we fulfilled your order. Both are greatly appreciated.

I’d also like to thank you for taking the time to leave your review and I'm sorry to hear that you were disappointed with your experience.

Having reviewed your order, I can see that the estimated delivery time shown on your paperwork was 8–10 weeks, with the understanding that this was an estimate and that delivery could be a little sooner or a little later, depending on the manufacturer's production schedule.

Unfortunately, on this occasion your chairs did arrive beyond that estimated timeframe, and I appreciate that this would have been frustrating. Again, I am grateful for the patience you demonstrated.

I would, however, like to respectfully address your comment regarding being "told lies" by our salesperson, as I do not believe that this was the case. Our team can only provide the estimated lead times given to us by our suppliers, often shared with examples of previous customer orders.

We pass on these lead times in good faith, as genuine estimates rather than guarantees. Whilst I understand your disappointment with the delay, I do not believe you were deliberately misled.

I'd also like to reassure you that your chairs were not purchased at full price. They were ordered during our Spring Promotion, where a 20% discount had been applied to the manufacturers RRP.

Most importantly, I hope that now your chairs have arrived, you are pleased with them and that they provide many years of comfortable use.

If you would like to discuss your experience further, please don't hesitate to contact me directly at the Aberdeen store. I'd be more than happy to speak with you and address any remaining concerns.
It would be great to see you instore again in future.

Best regards,

Steve Downie
General Store Manager
Gillies Aberdeen

Rated 5 out of 5 stars

Excellent company

I have always found Gillies to be a good company to purchase items from.
I have purchased several carpets from them and found them to be excellent quality
I am delighted with my recent purchase of two stressless chairs, delivery was first class and on time

9 July 2026
Rated 3 out of 5 stars

Long delay in receiving furniture.

We love the product purchased and the delivery men went above and beyond.

Luke the salesman could not have been more helpful.

However - we ordered the furniture mid February and were told there would be a 12 week delivery wait which we accepted.
Sadly that turned into 20 weeks which is not acceptable. We were offered the loan of a table and chairs but declined as we still had our old furniture.

8 July 2026
Gillies logo

Reply from Gillies

Hi Mrs Brockbank,

Thank you so much for taking the time to share your feedback. We are delighted to hear that you love your new furniture, and we will be sure to pass along your kind words to Luke and our delivery team - they’ll be thrilled to know their hard work made a positive impression.

At the same time, we completely understand your frustration regarding the wait time. Waiting 20 weeks when you were expecting 12 is certainly not the seamless experience we aim to provide, and we truly apologise for the extended delay and the inconvenience it caused.

While we try to offer temporary loan items to help bridge unexpected gaps, we know that nothing beats having your actual order in place.

We really appreciate your patience and your honest review, as it helps us continuously monitor and improve our lead times and service.

Thank you again for choosing Gillies, and we hope you enjoy your new furniture for many years to come

Kind Regards,

Ross Holder
eCommerce Manager

Rated 5 out of 5 stars

Excellent Service:

Excellent Service:
Telephone advice very helpful prior to visiting the shop in Broughty Ferry. Lynda, our sales assistant, was friendly and gave us an excellent service. In fact the whole experience, including Andy and Alan who delivered and assembled our beds, could not have been better.
Thanks to all the staff at Gillies.
Order placed 3rd June. Delivery on 7th July.
Mrs. Thompson

3 June 2026
Rated 5 out of 5 stars

Carpet fitting

First class service instore and and outstandingly prompt,helpful,considerate handling of fitting process.
High standard service overall and have no hesitation in recommending the company.

6 July 2026
Rated 5 out of 5 stars

Arrived promptlyand on time.

Arrived promptly. Handled brilliantly. Brought in 2 settees, a poufé and a coffee table. Placed them and disposed of all the packaging by taking it with them. Both guys were helpful, polite and really nice. Knew their job well. Really pleased with them and the furniture. ⭐⭐⭐⭐⭐

7 July 2026
Rated 5 out of 5 stars

A great team…

We purchased a set of leather sofas and chair. Ethan was very helpful and even came out to the house to measure up so we were sure it would fit through our narrow door.
Yesterday Darragh and Bruce came out to deliver and set up. Adam the porter was also helpful and delightful whilst we were in the store.
What a credit to Gillies.
Staff like this are worth their weight in gold.
Well done lads!

7 July 2026
Rated 4 out of 5 stars

Clark in Perth went over and above to…

Clark in Perth went over and above to help us source a fabric swatch.
When we bought our sofa we were shocked to discover that the company who make the furniture don't supply swatches. We really needed one to help us select a carpet so Clark removed the colour sample from the book in the showroom, drove down to Livingston and allowed us to borrow it for a week or two. He even supplied a prepaid envelope to allow me to return it in good faith. This was over and above.
When the sofa arrived the guys were so friendly and careful not to damage the walls on the way in to the living room.
Despite the swatch situation I would definitely recommend the service and after sales care. Thank you.

1 June 2026
Unprompted review

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