Gillies Reviews 

10,137
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,642 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, helpful, and professional, creating a pleasant shopping environment. The delivery service is frequently highlighted as excellent, with teams being careful, efficient, and polite, ensuring safe and timely installation. People are very satisfied with the high quality and great range of products, noting the overall first-class service. However, some customers noted longer delivery waits than initially quoted and occasional inaccurate product information from sales staff. These issues primarily concerned extended delivery timescales and discrepancies in product details provided.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the professionalism,... See more

Service

Consumers consistently report positive experiences with the service, describing it as first-class from the... See more

Product

Customers had positive experiences with product, consistently praising the quality and range of items... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent products and reliable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gillies have a great range of products and their sales staff are extremely knowledgeable and helpful, with no hard sell. They are friendly and relaxed and help you to get what will suit you in a plea... See more

Rated 5 out of 5 stars

We recently attended the Broughty Ferry branch with our frail elderly mother. She was keen to purchase a new bed for herself. We were met with a lovely , patient member of staff ( so sorry cannot reme... See more

Rated 5 out of 5 stars

I had a really good experience when choosing and ordering my new flooring from Gillies. The sales woman Tracy was extremely professional and knowledgeable which helped make my decisions easy and stres... See more

Rated 5 out of 5 stars

From when we initially went to look at a new sofa we have nothing but exemplary service. The sales team took time with us and fully explained all aspects of purchase and delivery. The delivery team we... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Lighting Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

Gillies was founded in 1895 by James Gillies, moving to Broughty Ferry in 1906 as cabinetmakers, upholsterers and removal contractors before finally opening on the current site as 'House Furnishers' in 1939. Since then Gillies has continued to provide Scotland with the highest quality home furnishings, carpets and flooring. Gillies understands family life, and how important home is to you. This is why as an independent family run business we have helped furnish homes all over Scotland for over 120 years and continue to be one of Scotland's premier furnishing retailers responsible for helping you to create a home. In our showrooms you will find a huge selection of sofas, dining furniture, occasional furniture, beds, bedroom furniture, carpets and all types of flooring. Within our flagship Broughty Ferry store you will also find curtains, wallpapers, soft furnishings, linens, cookware, gift-ware and occasional lighting.


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 56% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(10,137)

1,520 reviews in the last 12 months

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Rated 5 out of 5 stars

Pilmorefrom…

Excellent customer service from everyone we dealt with. Kevin in carpets was wonderful as were the people who surveyed the job and put the flooring down. We could not believe how smoothly everyone went and the finish is fabulous.

17 July 2026
Rated 5 out of 5 stars

Great service

Great service from Kevin in Sales and thanks to Brian C. for doing such a good job in fitting our flooring.

13 July 2026
Rated 5 out of 5 stars

Ethan the the furniture sales attendant…

Ethan the the furniture sales attendant was very helpful. There was no colour swatches alongside the chairs (which I purchased). He went out of his way to find them and then was very accommodating when I wished to see the colour swatches in the natural light.

6 June 2026
Rated 5 out of 5 stars

Great service

When deciding on our purchase we didn't feel rushed, sales person was very informative. Quick and stress free delivery.

11 July 2026
Rated 5 out of 5 stars

What I like about this company is that…

What I like about this company is that they are always on the case making sure that everything is right. The delivery, the installation or fitting, the quality of the product, right down to the last detail. Furthermore, there is that personal touch provided by local people, working for a local company; people you can trust! That's a rare thing these days. Thanks guys and girls. Another job well done. See you again soon. :)

13 July 2026
Rated 5 out of 5 stars

1st Class Service!

Popped in to the store for a browse at new dining chairs. When we asked about certain models, the assistant was so helpful and friendly. She looked at different payment options and suggested stain cover. She made our purchase a great experience. Very efficient and 1st class service.
We opted to collect our goods from the storage facility behind Sainsburys. They asked what time we wanted to collect and had our chairs ready for us. All we had to do was reverse up to the door. The staff here were also very efficient and friendly.

11 July 2026
Rated 5 out of 5 stars

Absolutely brilliant

We have only had our furniture for one day but it looks beautiful and is so incredibly comfortable. I took out the insurance offered and this will ensure i can keep it looking as wonderful as it does now. The whole process was easy and communication was great. The delivery was really good too with both men doing a brilliant job in very warm weather. All round superb customer service and i would absolutely shop at Gillies in Perth again.

14 July 2026

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