Gillies Reviews 

10,129
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,642 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, helpful, and professional, creating a pleasant shopping environment. The delivery service is frequently highlighted as excellent, with teams being careful, efficient, and polite, ensuring safe and timely installation. People are very satisfied with the high quality and great range of products, noting the overall first-class service. However, some customers noted longer delivery waits than initially quoted and occasional inaccurate product information from sales staff. These issues primarily concerned extended delivery timescales and discrepancies in product details provided.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the professionalism,... See more

Service

Consumers consistently report positive experiences with the service, describing it as first-class from the... See more

Product

Customers had positive experiences with product, consistently praising the quality and range of items... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent products and reliable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gillies have a great range of products and their sales staff are extremely knowledgeable and helpful, with no hard sell. They are friendly and relaxed and help you to get what will suit you in a plea... See more

Rated 5 out of 5 stars

We recently attended the Broughty Ferry branch with our frail elderly mother. She was keen to purchase a new bed for herself. We were met with a lovely , patient member of staff ( so sorry cannot reme... See more

Rated 5 out of 5 stars

I had a really good experience when choosing and ordering my new flooring from Gillies. The sales woman Tracy was extremely professional and knowledgeable which helped make my decisions easy and stres... See more

Rated 5 out of 5 stars

From when we initially went to look at a new sofa we have nothing but exemplary service. The sales team took time with us and fully explained all aspects of purchase and delivery. The delivery team we... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Lighting Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

Gillies was founded in 1895 by James Gillies, moving to Broughty Ferry in 1906 as cabinetmakers, upholsterers and removal contractors before finally opening on the current site as 'House Furnishers' in 1939. Since then Gillies has continued to provide Scotland with the highest quality home furnishings, carpets and flooring. Gillies understands family life, and how important home is to you. This is why as an independent family run business we have helped furnish homes all over Scotland for over 120 years and continue to be one of Scotland's premier furnishing retailers responsible for helping you to create a home. In our showrooms you will find a huge selection of sofas, dining furniture, occasional furniture, beds, bedroom furniture, carpets and all types of flooring. Within our flagship Broughty Ferry store you will also find curtains, wallpapers, soft furnishings, linens, cookware, gift-ware and occasional lighting.


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(10,129)

1,509 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a really good experience when…

I had a really good experience when choosing and ordering my new flooring from Gillies. The sales woman Tracy was extremely professional and knowledgeable which helped make my decisions easy and stress free. The carpet fitters were extremely professional too. They even removed all the rubbish and hoovered up before they left. I would definitely recommend this store and purchase from them again.

7 July 2026
Rated 5 out of 5 stars

Merson experience

From the minute we came in Hayley and every member of your staff were welcoming and attentive and knowledgeable
We were kept in the loop as to what was happening and when it would happen
The carpet fitters furniture delivery men were superb and a credit to your company

15 July 2026
Rated 3 out of 5 stars

Disappointed with customer service and…

Disappointed with customer service and lack of communication and a 5 month wait for goods. Very good quality when they did arrive and some staff were very helpful. I understand delays happen but we were told 6 weeks not 5 months.

23 February 2026
Gillies logo

Reply from Gillies

Hi Ms. Learmonth,

Thank you for taking the time to share your feedback. We are thrilled to hear that you are pleased with the quality of your new furniture and that our team was helpful during your interactions.

At the same time, we sincerely apologise for the extended 5-month wait and the lack of communication regarding the delay. We know how frustrating it is to expect an order in 6 weeks and end up waiting much longer.

While recent global supply chain disruptions have created unexpected delays outside our usual control, we hold ourselves to high customer service standards and should have kept you much better informed throughout the process.

We appreciate your patience and your honest feedback, as it helps us improve our communication systems for the future. If there is anything else we can assist you with, please don't hesitate to reach out to us directly.

Ross Holder,
eCommerce Manager

Rated 5 out of 5 stars

Excellent service

Excellent service. Very helpful & accommodating staff in store. Kevin was very patient & kind. Carpet fitters were great and very pleasant. Carpet was fitted efficiently & professionally.

10 July 2026
Rated 4 out of 5 stars

Delivery on time

Delivery on time and the guys very very helpful and attentive. Only reason not 5* is that wall brackets for bookshelf were missing.

14 July 2026
Rated 5 out of 5 stars

Buying outwith of Gillies local area.

Excellent experience purchasing long distance from Gillies. Staff were super helpful on the phone processing the order and delivery folks were brilliant. We have always used Gillies when buying furniture local and its great to know buying 100miles away is a pain free brilliant experience.

16 July 2026
Rated 5 out of 5 stars

Incredible service

Kaylie and Lynn were amazing. I went into the shop with a very short time frame for delivery and quite a list of requirements. Both ladies thought outside the box to meet all of my needs. Couldn’t be happier.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Pilmorefrom…

Excellent customer service from everyone we dealt with. Kevin in carpets was wonderful as were the people who surveyed the job and put the flooring down. We could not believe how smoothly everyone went and the finish is fabulous.

17 July 2026
Rated 5 out of 5 stars

Great service

Great service from Kevin in Sales and thanks to Brian C. for doing such a good job in fitting our flooring.

13 July 2026

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