We recently attended the Broughty Ferry branch with our frail elderly mother. She was keen to purchase a new bed for herself. We were met with a lovely , patient member of staff ( so sorry cannot reme... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Flooring Store
- Lighting Store
- Living Room Furniture Store
- Mattress Store
Written by the company
Gillies was founded in 1895 by James Gillies, moving to Broughty Ferry in 1906 as cabinetmakers, upholsterers and removal contractors before finally opening on the current site as 'House Furnishers' in 1939. Since then Gillies has continued to provide Scotland with the highest quality home furnishings, carpets and flooring. Gillies understands family life, and how important home is to you. This is why as an independent family run business we have helped furnish homes all over Scotland for over 120 years and continue to be one of Scotland's premier furnishing retailers responsible for helping you to create a home. In our showrooms you will find a huge selection of sofas, dining furniture, occasional furniture, beds, bedroom furniture, carpets and all types of flooring. Within our flagship Broughty Ferry store you will also find curtains, wallpapers, soft furnishings, linens, cookware, gift-ware and occasional lighting.
Contact info
180 Brook Street, DD5 2AJ, Broughty Ferry, United Kingdom
- 01382 477281
- sales@gillies.co.uk
- gillies.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically replies within 48 hours
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Very happy customers
The customer service from everyone in the shop to the delivery crew was of the highest standard. Everyone was helpful, polite and customer focused. We are very pleased with our purchase. Thank you to everyone involved in our purchase and delivery.
It was excellent service from day we…
It was excellent service from day we purchasing to installation. It was a pleasure working with your sale lady and installation team. Thank you
great service and support from Gillies…
great service and support from Gillies in branch.
The guys that delivered the suite were exceptional - going above and beyond to ensure that the suite wasn't damaged. Friendly and courteous.
Amazingly helpful
Amazingly helpful, very fast delivery. Was unsure of something so gave them a call and they couldn’t have done more to clarify. A great experience, thanks very much. The staff are a credit to the company!
Speaking to an experienced sales lady…
Speaking to an experienced sales lady when I made the purchase initially with an explanation of the bed itself and ordering ptocedure, delivery and payment.
Everything went to plan . Bed was delivered and installed swiftly. With a recommendation to air the bed .
Good experience all round
In store staff very helpful. Delivery staff very helpful, polite, friendly. Tracking works very well. Very happy with the service and product.
Shop floor employees and delivery men…
Shop floor employees and delivery men were very helpful.
Delivery team were excellent and…
Delivery team were excellent and punctual,took everything away .Great customer service
Prompt delivery as promised
Prompt delivery as promised, by very pleasant and helpful delivery staff.
efficient and helpful service both in…
efficient and helpful service both in store and on delivery.
Good service from start to end keep up…
Good service from start to end keep up the good work
Great service whilst in the shop &…
Great service whilst in the shop & afterwards when arranging delivery of our sofa. Good experience all round.
I had a really good experience when…
I had a really good experience when choosing and ordering my new flooring from Gillies. The sales woman Tracy was extremely professional and knowledgeable which helped make my decisions easy and stress free. The carpet fitters were extremely professional too. They even removed all the rubbish and hoovered up before they left. I would definitely recommend this store and purchase from them again.
Screeding work carried out over three…
Screeding work carried out over three half days.
Excellent staff who were skilled at their trade.
One area still to be screeded due to level differences.
Very happy with my new stressless…
Very happy with my new stressless chair. I love the teal blue leather.
Two very helpful guys delivered it but ready made not in a box to be made up in the house as the salesman had indicated.
No problems at all.
Merson experience
From the minute we came in Hayley and every member of your staff were welcoming and attentive and knowledgeable
We were kept in the loop as to what was happening and when it would happen
The carpet fitters furniture delivery men were superb and a credit to your company
Disappointed with customer service and…
Disappointed with customer service and lack of communication and a 5 month wait for goods. Very good quality when they did arrive and some staff were very helpful. I understand delays happen but we were told 6 weeks not 5 months.

Reply from Gillies
Excellent service
Excellent service. Very helpful & accommodating staff in store. Kevin was very patient & kind. Carpet fitters were great and very pleasant. Carpet was fitted efficiently & professionally.
Delivery on time
Delivery on time and the guys very very helpful and attentive. Only reason not 5* is that wall brackets for bookshelf were missing.
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