Banner for GiftYa

GiftYa Reviews 180

TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers found the platform easy to use, appreciating the convenience of sending e-gifts and customizing cards. People also liked the selection of available cards and the ability to personalize messages, making gifting straightforward and thoughtful. The user experience was generally described as simple and efficient for sending gifts. However, some people were dissatisfied with the payment process, noting issues with certain payment options not being accepted despite being listed. A few other people also felt that the product itself was not a true gift card, as recipients often needed to link personal banking information to redeem funds, which caused frustration and security concerns for some.

What people talk about most

Product

Consumers find the product to be ambiguous. Many appreciate the concept, highlighting its usefulness for... See more

User experience

Users describe positive interactions with user experience. Many customers found the redeem process easy, with... See more

Payment

Reviewers highlight negative aspects of payment. Many customers report unexpected fees, such as a "bullshit... See more

Website

Reviewers mention ambiguous feedback about the website. Some customers found it easy to navigate, secure for... See more

Service

Customers had ambiguous experiences with service. While some reviewers praised the great convenience and... See more

Based on these reviews

Rated 4 out of 5 stars

I liked the convenience of Giftya. My only issue is that I never received a notification that it had been delivered. So I had to ask the recipient if they got it which is kinda tacky.

Company replied

Rated 2 out of 5 stars

website is pretty easy to navigate and there is decent range but delivery was way slower than expected. ordered something for last minute occasion and it arrived a day late. will never rely them for u... See more

Company replied

Rated 2 out of 5 stars

I tried sending a Giftya to someone who doesn't have mobile. Unfortunately, due to the requirement of mobile number for accounts instead of email even if the sent using email, they were not able to... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate but you gotta have patience. If you have any trouble, don’t hesitate to message customer support. I love this app. Super convenient to use, and I, myself, haven’t had any issues. I do... See more

Company replied

Rated 5 out of 5 stars

Overall, I was pretty happy with my experience. I really liked the variety of gift card options and how easy it was to compare prices across different vendors—it definitely helped me find better deals... See more

Company replied

Rated 5 out of 5 stars

This app is great. I definitely see some other comments talking about having to message customer support, or delivery taking longer than normal, but I haven’t had these issues yet. I would highly reco... See more

Company replied

Rated 5 out of 5 stars

Giftya is so easy to use - making it great for a last-minute gift or a quick gift if you forget an occasion. I also like that you can schedule the gift to arrive at a certain date in the future as wel... See more

Company replied

Rated 5 out of 5 stars

Being able to text the present of a gift card is super easy and convenient. It's handy when you don't know what to get someone, with the option to personalize the note that goes with it. That way, the... See more

Company replied

Rated 1 out of 5 stars

Terrible customer service, difficult & complicated to redeem a gift card. Will never use this site again!! So inconvenient!! **UPDATE** Just received a reply asking me to contact support. I tried d... See more

Company replied

Rated 1 out of 5 stars

Just don’t. Go to the actual establishment and get the gift card or order directly off the establishment website. For the gifter the process seems simple! But for the one receiving the gift it’s extre... See more

Company replied

Rated 5 out of 5 stars

Didn't had much time for colleague's farewell but you guys have amazing customization options which are perfect for gifting. My Colleague loved the present and was happy!

Company replied

Rated 5 out of 5 stars

I really liked the giftya because the digital presentationv loooked very nice. Message and layout the way was delivered felt personalised and not general one.

Company replied

Rated 1 out of 5 stars

The most ridiculous excuse for gift giving. This website is only able to stay open because they do not give you full refunds when you realize you're not actually getting what you pay for. You have to... See more

Company replied

Rated 1 out of 5 stars

Giftya offers PayPal as an option for payment and then doesn’t accept it! I didn’t realize this until I noticed that the payment was processing for a day and then I had to find out on my own that the... See more

Company replied

Rated 5 out of 5 stars

Great way of sending gifts and suprises to people who are at distance, regular buyer from them and they have always made sure to provide good service.

Company replied

Rated 5 out of 5 stars

The perfect website for when you’ve forgotten a birthday! I was quickly able to send over an Apple gift card to my niece who loved it so much! I’m planning to do all my holiday shopping here!

Company replied

Rated 1 out of 5 stars

I started using other companies because your website didn’t work . It wouldn’t accept my card anymore after I have used it 10 Times on your site . Really bad experience so now I use another company f... See more

Company replied

Rated 1 out of 5 stars

This company took my order for an itunes gift card..sent me email confirmation..then promptly canceled my order and informed me a refund would take up to 7 days. It's no wonder their ratings are so lo... See more

Company replied

Rated 1 out of 5 stars

I should have looked at reviews first. I sent to two very busy clients, it never appeared on their phones, even after contacting giftya customer service. Who I will add, was snarky and not helpful. To... See more

Company replied

Rated 1 out of 5 stars

False advertising! Misleading! DO NOT USE! Searched for Dunkin Donuts E Gift Card and was brought to this site. I assumed this was the third party that Dunkin Donuts used to purchase E Gift Cards. I p... See more

Company replied

Rated 5 out of 5 stars

I have had so many instances of gift cards being stolen so I really like that Giftya gift cards are guaranteed safe. Plus, it is great for when you forget to bring a gift or just need something on the... See more

Company replied

Rated 5 out of 5 stars

I love the selection & ease of the site. The GC can be used digitally also, which makes sending a birthday gift super easy. I’m forever sending last minute gifts. Giftya makes it a breeze.

Company replied

Rated 5 out of 5 stars

I think it is useful for people who want gifting to be not stressful and easy but thoughtful as well.

Company replied

Rated 5 out of 5 stars

The website is user-friendly, and the companies are great to choose from for gifting your loved ones. I like that it has different cards to choose from. Will definitely use it again.

Company replied

Rated 5 out of 5 stars

So simple and easy to set up and pay! When does one receive it I said send today but I’m seeing on your text it might be tomorrow?????

Company replied

Rated 5 out of 5 stars

I like the flexibility - I can pick a specific option but the recipient can also swap it out for another option. Picking the virtual wrapping is a little more interesting than just the plain gift card... See more

Company replied

Rated 5 out of 5 stars

I bought about a dozen gift cards to be added to different raffles prizes at a charity event and have zero regrets!!! Will be doing again next year for sure

Company replied

Rated 5 out of 5 stars

For me it's the safest gift card website to use in terms of online payment and security.

Company replied

Rated 5 out of 5 stars

Last week I had to buy about a dozen gift cards for friends and family coming to a family get together. Some for treats, travels, clothing, etc. gift ya was perfect because I got the whole task done i... See more

Company replied

Rated 1 out of 5 stars

I am the Recipient, my Sister the buyer who will be horrified when I update her that I am unable to retrieve. GIFT YA cannot offer any explanation. I Activated got a CONFIRMATION EMAIL NOW ACTIVATED.... See more

Company replied

Rated 1 out of 5 stars

Recipient could not open the gift card at Home Depot. He is my plumber. Had to take the order to the customer service desk to can me for payment with my credit card. The gift card payment was success... See more

Company replied

Rated 1 out of 5 stars

It's a scam. It wan't you to connect your information to your gift card, without actually giving you the giftcard. I'm telling you right now, use a trusted site like giftcards.com or something. it's h... See more

Company replied

Rated 1 out of 5 stars

Sent a new Mother a giftya for take out food. Of course she didn't want to enter her sensitive banking or credit card and home address to use it. I requested a refund which is in process. Lost 1.95 fe... See more

Company replied

Rated 5 out of 5 stars

It did not felt like just sending money it felt like sending actual gift and my friend loved the gift.

Company replied

Rated 1 out of 5 stars

I sent a gift ya and the recipient was unable to open. Customer service is not helping as there is no live agent and the chat box is conveniently down. I am going to purse this matter until I get a re... See more

Company replied

Rated 1 out of 5 stars

Got $65 as a gift-if I linked to my debit card I would get $10 bonus. I did this but never had my debit card with me to use at the specific store. That debit card expired so I wanted to switch the $75... See more

Company replied

Rated 5 out of 5 stars

Worked as expected, received a "giftya" for the Apple Store from my sister and I used it on Panera instead. Pretty nifty concept.

Company replied

Rated 5 out of 5 stars

Just found out about Giftya for the first time because my sister sent me one for Primantis in Pittsburgh as a joke. It worked fine for me, cool concept and made me smile.

Company replied

Rated 4 out of 5 stars

This is great service to send gift to people who live far away. Used it to send gift to family member who live in other state and they got it at the right time.

Company replied

Rated 1 out of 5 stars

Just don’t do it. Use literally any other service. They will let you pay for a gift card, cancel it, and then “customer support” will tell you, “Sorry, we had to cancel the order. But we also aren’t a... See more

Company replied

Rated 5 out of 5 stars

I liked that i can add the personalised message in the gift and choose store of the gift card.

Company replied

Rated 5 out of 5 stars

Used GiftYa for all of my neices and nephew’s Christmas and it was so easy. Will be using again for birthdays, made shopping a breeze.

Company replied

Rated 2 out of 5 stars

Order showed up on my credit card as pending for days. Today it's no longer showing up but recipient never received. And my credit card availability went from $999 to $40 overnight. GYC-1664162. GY... See more

Company replied

Rated 1 out of 5 stars

Awful. They let the visa card be redeemed by someone I've never heard of. My friend never got the card or the money and I have to dispute with my credit card company. You can't get a hold of any real... See more

Company replied

Rated 1 out of 5 stars

Ive used giftya twice but will never use it again! The first time was a Roblox gift card for my daughter. It was pretty confusing to figure out the redeeming process but we eventually got it. A few we... See more

Company replied

Rated 5 out of 5 stars

I really do like GiftYa. It makes it so easy to send a gift card especially when you remember an occasion last minute.

Company replied

Rated 4 out of 5 stars

The person i gave the gift card had no problem using it at the vendor of his own choice.

Company replied

Rated 1 out of 5 stars

This company is not selling gift cards. They are transferring money by pretending to sell gift cards. They take your money and fees and then send it to the recipient by linking their bank account or... See more

Company replied

Rated 1 out of 5 stars

It’s not easy to use. I’ve tried for two days now to contact costumer service, of course you get no human help. Keeps sending you back to BOTS or AI responses that aren’t helpful. It’s horrible -... See more

Company replied

Rated 1 out of 5 stars

A friend tried sending some money to help me out. He attempted to send $75 three separate times. None of the money came through and when he complained that I didnt receive it, they said they would ref... See more

Company replied


Company details

  1. Corporate Gift Supplier
  2. Gift Shop
  3. Online Marketplace

About GiftYa

Written by the company

GiftYa makes sending and receiving digital gift cards easier than ever.

Instead of traditional plastic cards, GiftYa allows you to text personalized gift cards in just a few seconds. Use GiftYa as a fast, flexible, and thoughtful way to celebrate any occasion or send a last-minute gift.

Whether it is for a birthday, holiday, or just a simple thank you, GiftYa is changing the way people give.

You can choose from a wide range of popular options to send gifts, including everyday favorites like Visa, Amazon, and DoorDash. There are also thousands of national and local retailers, restaurants, and experiences.

Shoppers can browse, select, and send e-gift cards instantly by text message, email, or social media—no waiting, no shipping, and no hassle.

Recipients love the flexibility of receiving a GiftYa. It can be connected directly to their debit or credit card for seamless spending - meaning they can use the gift card at any store they want. This eliminates the need to carry a separate card and ensures funds are never forgotten or wasted.

Contact info

3.4

Average

TrustScore 3.5 out of 5

180 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

HIGHLY HIGHLY UPSET WITH THIS PROCESS

I was in need of urgent fuel for my vehicle. After checking sites that could produce a “virtual card” or any way that fuel could be purchased with a digital form of payment instantly or very quickly, a family member sent a “Circle K” gift card. Upon receiving the email for the “gift card” the ONLY option to “redeem” was to send to a visa or Mastercard. Thats odd, it was supposed to be a Circle K gas card, why can I transfer this to my debit card?. I was not able to use my card at the time, so I “gifted” it to a friend, for the BS $1.95 “fee”. Based upon my previous experience, I told her she could transfer the money to her debit card then send me the money. She activates the card and ALLLL of a sudden it’s magically turned back into a “circle k” ONLY gas card and in order to “gift” the card back to me, pay ANOTHER $1.95 BS fee. WHY WAS I NOT GIVEN THAT OPTION IN THE FIRST PLACE the way that it originally was sent to me as a Circle K gift card? Highly pi$$ed off as this was NOT the “straight forward” get a gift card and use it right away the way the website had described. I was in a financial/fuel pickle at the time(still fricken am) and trusted that it was a pretty straightforward process….. ANYTHING BUT

17 February 2026
Unprompted review
GiftYa logo

Reply from GiftYa

We are very sorry to read about your experience! Please get in touch with our support team so we can immediately assist you at support@giftya.com
We can clear up any confusion on functionality and aim to assist you or the recipient with the credit process to a linked bank card.
Russell (Dir Customer Service)

Rated 2 out of 5 stars

There is one major flaw that is very annoying

I tried sending a Giftya to someone who doesn't have mobile. Unfortunately, due to the requirement of mobile number for accounts instead of email even if the sent using email, they were not able to redeem it. When I changed the recipient, I also cannot redeem it for the person I was sending it to because of issues and the system not allowing self gifting. I understand not being able to self gift. However, the requirement of having a mobile number feels absurd because you should be able to use both mobile number or email two step confirmation to redeem the card. Gave two stars because I understand my situation was unusual. Could've given one due to how much time I spent to get no results on this app.

Some dollars down the drain

17 February 2026
Unprompted review
GiftYa logo

Reply from GiftYa

Hi. Thank you for this feedback and we apologize for the negative experience. Yes, a mobile phone is required, which protects buyers and recipients. We take feedback seriously and we will provide this information to our product team. We will certainly ensure you are refunded under these circumstances. If you have not received support, please email us at support@giftya.com
Russell D (Dir Customer Support)

Rated 5 out of 5 stars

Tons of GC to choose from!

I love the selection & ease of the site. The GC can be used digitally also, which makes sending a birthday gift super easy. I’m forever sending last minute gifts. Giftya makes it a breeze.

2 December 2025
Unprompted review
GiftYa logo

Reply from GiftYa

Thank you for the positive review and feedback!
Russell D (Dir Customer Service)

Rated 5 out of 5 stars

Def worth every dollar spent!

Easy to navigate but you gotta have patience. If you have any trouble, don’t hesitate to message customer support. I love this app. Super convenient to use, and I, myself, haven’t had any issues. I do see others have, but don’t be afraid to communicate w them!

3 February 2026
Unprompted review
GiftYa logo

Reply from GiftYa

Thank you for the positive review and feedback!
Russell D (Dir Customer Service)

Rated 1 out of 5 stars

I bought a $7 gift card for someone

I bought a $7 gift card for someone, paid $1.5 fee. The person tried to redeem it through Zelle (when he saw that card with no numbers to use for a transaction) and was required to pay $4. What the heck for?

14 February 2026
Unprompted review
GiftYa logo

Reply from GiftYa

We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. Zelle is one of several available options for redeeming a gift. Any associated fee is clearly disclosed upfront, and recipients always have the choice to discontinue the process or select one of the free redemption options instead.
Another free option is linking a card to the gift, and recipients who choose this method also receive a $5 incentive.
If you have any questions or need additional assistance, please don’t hesitate to reach out to us at support@giftya.com. We’re here to help.


Russell D (Dir Customer Service)

Rated 1 out of 5 stars

Complete Trash

Confusing for no reason, not user friendly, useless staff, don't use this.

10 February 2026
Unprompted review
GiftYa logo

Reply from GiftYa

We are very sorry to read about your experience! We value all feedback!
I have requested your details via this review so we can look into this case in more detail.
Russell (Dir Customer Service)

Rated 1 out of 5 stars

Terrible experience and definitely did…

Terrible experience and definitely did not in any way feel like a gift.

3 February 2026
Unprompted review
GiftYa logo

Reply from GiftYa

We are very sorry to read about your experience! Please contact our support team so we can immediately assist you at support@giftya.com
We will ensure you get your gift! We aim to offer a safe and secure gifting experience!
Russell (Dir Customer Service)

Rated 1 out of 5 stars

Awful, nothing but headaches

Awful. They let the visa card be redeemed by someone I've never heard of. My friend never got the card or the money and I have to dispute with my credit card company. You can't get a hold of any real person, everything is AI generated responses. Do NOT use this company, nothing but a headache!

25 January 2026
Unprompted review
GiftYa logo

Reply from GiftYa

We are very sorry to read about your experience! Please contact our support team so we can immediately assist you at support@giftya.com
Unless the recipient is entered incorrectly, we may not be able to control that person's actions when redeeming a gift. If it's suspected that a gift was stolen, you can involve local authorities, and we will provide all available information and data.
Russell (Dir Customer Service)

Rated 1 out of 5 stars

Worst place to make purchases spam…

Worst place to make purchases spam report it
I try to buy a gift card and it they don’t allow self gift which tell that they don’t like making money dumbass when I try to refund or send different Gmail it stuck a loading I try to report it and they keep saying error keep try again
THIS WEBSITE SUCK

21 January 2026
Unprompted review
GiftYa logo

Reply from GiftYa

We appreciate all feedback and understand how disappointing it can be when an order doesn’t go through. Due to strict compliance and security standards in the Gift Card industry, we’re sometimes unable to process certain transactions like self-gifting.
We are available to try and assist with any subsequent purchases, and if we can identify the issue, we will gladly help. Please contact us at support@giftya.com
Russell D (Dir Customer Service)

Rated 1 out of 5 stars

Just don’t use this service

Just don’t. Go to the actual establishment and get the gift card or order directly off the establishment website. For the gifter the process seems simple! But for the one receiving the gift it’s extremely frustrating and almost impossible to redeem. The only option they offer you is to “contact your cell phone provider” if you don’t receive a text. They make it seem like you are the problem when it’s clearly them having the issues. Customer support is very “short” too sending only templates responses. Giftya should maybe treat their employees better cause none of them seem happy and rightfully so as I’m sure they get a ton of emails with frustrated people. Save yourself the energy- don’t order through them.

15 January 2026
Unprompted review
GiftYa logo

Reply from GiftYa

We are very sorry to read about your experience! We value all feedback!
I have requested your details via this review so we can investigate this case in more detail.
Russell (Dir Customer Service)

Rated 1 out of 5 stars

SCAM

Took my money, never received a gift card! TOTAL SCAM. I am disputing the charge! Buyer Beware!!!!

31 December 2025
Unprompted review
GiftYa logo

Reply from GiftYa

We are very sorry to read about your experience! Don't hesitate to get in touch with our support team so we can immediately assist you at support@giftya.com
Russell (Dir Customer Service)

Rated 1 out of 5 stars

This company is not selling gift cards

This company is not selling gift cards. They are transferring money by pretending to sell gift cards. They take your money and fees and then send it to the recipient by linking their bank account or credit card. Don't waste you money. Use Zelle or Venmo.

24 December 2025
Unprompted review
GiftYa logo

Reply from GiftYa

Thank you for sharing your feedback. We are truly sorry for any frustration this has caused.
Our goal is to make gift redemption as easy and secure as possible. Linking a debit or credit card is just one option—it’s never required, but we recommend it because it offers added peace of mind:
• Security: Card-linked gifts can’t be lost, stolen, or misused.
• Convenience: They never expire, and all funds are fully available for use.
We understand that this method may not be everyone’s preference, which is why we offer alternative redemption options. If you or your recipient needs help or has any questions, please don’t hesitate to reach out to us at support@giftya.com. We’re here to make sure your experience is a positive one.
Russell D (Dir Customer Service)

Rated 1 out of 5 stars

So hard to redeem YOUR money

So hard to redeem YOUR money. I thought its was a scam! But you just have to just thought hoops.

2 January 2026
Unprompted review
GiftYa logo

Reply from GiftYa

We are very sorry to read about your experience! Don't hesitate to get in touch with our support team so we can immediately assist you at support@giftya.com
Russell (Dir Customer Service)

Rated 1 out of 5 stars

bought a $150

bought a $150
00 gift card for my boyfriend. He received it but no code to activate it. He's been emailing me all day for help, They keep sending ME the code which only stays on the screen for a split second that even Superman wouldn't have time to write down and when I finally find it and send it to him he says thats not it. Very frustrating. why is it sent to me,I don't understand.. I want it cancelled! I've wasted a whole day on this nonsense! Other companies give the code with the card.

2 January 2026
Unprompted review
GiftYa logo

Reply from GiftYa

We are very sorry to read about your experience! Don't hesitate to get in touch with our support team so we can immediately assist you at support@giftya.com
Russell (Dir Customer Service)

Rated 1 out of 5 stars

Don't waste your money!

A friend tried sending some money to help me out. He attempted to send $75 three separate times. None of the money came through and when he complained that I didnt receive it, they said they would refund it back to him. Only one of the charges got back to him so essentially Giftya just got a damn gift for themselves, I really hope yall needed the $150 more than me!! Do not waste your money with company! It's a shame cuz it's a great concept!

26 December 2025
Unprompted review
GiftYa logo

Reply from GiftYa

We are very sorry to read about your experience! We value all feedback!
I have requested your details via this review so we can investigate this case in more detail.
Russell (Dir Customer Service)

Rated 1 out of 5 stars

I started using other companies because…

I started using other companies because your website didn’t work . It wouldn’t accept my card anymore after I have used it 10
Times on your site . Really bad experience so now I use another company for this . I do a lot of these for work

2 December 2025
GiftYa logo

Reply from GiftYa

Please can you share what error or issue you faced so we can investigate? We are not seeing any recent orders and we would be happy to look into this with more details. support@giftya.com
Russell D (Dir Customer Service)

Rated 1 out of 5 stars

Money inaccessible

Got $65 as a gift-if I linked to my debit card I would get $10 bonus. I did this but never had my debit card with me to use at the specific store. That debit card expired so I wanted to switch the $75 to my new debit card. Couldn’t do it through the website, chatbot didn’t help. Ended up creating a ticket for email correspondence and the reply was unhelpful. I ended up linking the store specific card to be able to use my GiftYa balance, but lost the bonus $10 by doing so. Went to the store and paid with the card and guess what-there wasn’t a $65 credit applied to the purchase. COMPLETE SCAM! I feel bad for the person that wasted their money by sending a gift with GiftYa.

29 December 2025
Unprompted review
GiftYa logo

Reply from GiftYa

We will never withhold funds. We have requested your contact details via Trustpilot. Please do respond so we can investigate further.
Russell D (Dir Customer Service)

Rated 1 out of 5 stars

Giftya offers PayPal as an option for…

Giftya offers PayPal as an option for payment and then doesn’t accept it!
I didn’t realize this until I noticed that the payment was processing for a day and then I had to find out on my own that the PayPal option could not be processed. This resulted in a late ecard! Evidently a lot of people had problems too because I was told customer support would get back to me in 4 to 5 hours!

22 December 2025
Unprompted review
GiftYa logo

Reply from GiftYa

We are very sorry to read about your experience! If you are still in need of assistance, please send us details of the order, email to support@giftya.com
Due to a higer then usual support volume, the response time was impacted, but this has returned to quicker times.
Russell (Dir Customer Service)

Rated 1 out of 5 stars

I linked my debit card and got a…nothing

I linked my debit card and got a confirmation notice. I had $60 in my account. The gift ya was for stop&shop. I used my card at stop and shop for $50. The gift ya was for $100. After I got back to my car I checked my account. $10!!! Nothing from gift ya!!!! I live in my car!!! Now I can't get gas!!! Horrible experience, its 15° out and I can't run my heater

26 December 2025
Unprompted review
GiftYa logo

Reply from GiftYa

We are very sorry to read about your experience! Please contact our support team so we can immediately assist you at support@giftya.com
Russell (Dir Customer Service)

Rated 1 out of 5 stars

This is a scam!

This is a scam that uses the store's logo in their advertising. I thought I was purchasing a gift card directly from the store. There is NO live agent to talk to & their voice menu claims there are NO refunds. VERY misleading advertising especially if you have Dyslexia.

24 December 2025
Unprompted review
GiftYa logo

Reply from GiftYa

We are very sorry to read about your experience! Please contact our support team so we can immediately assist you at support@giftya.com
Russell (Dir Customer Service)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look