Giftsur Reviews 

314
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 306 reviews, reviewers had a great experience with this company. Customers consistently praise the customer service, highlighting the staff's helpfulness, responsiveness, and respectful approach. Many people appreciate the personalized attention and the effort made to resolve issues, often leading to satisfaction with their overall experience. However, some customers were dissatisfied with the product quality, noting that items received often did not match the online descriptions or images. There were also concerns regarding order fulfillment, with some experiencing delays or receiving incorrect items, and a few reviewers mentioned difficulties in obtaining full refunds without specific conditions.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reporting significant dissatisfaction due to... See more

Order

People report ambiguous experiences with order, with many expressing significant dissatisfaction. Reviewers... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting terrific and outstanding... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, kindness, and... See more

Refund

Customers had ambiguous experiences with refund, with many reporting difficulties in obtaining a full refund,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The lady working with me getting my refund was excellent. She tried to help me still get the product but the situation was out of her hands! I would give her a 5 star rating! I was not happy that t... See more

Rated 5 out of 5 stars

Heidi has been nothing but amazing with her customer service!!! Top notch!! This process started off a little difficult but once she started to assist me it became much easier. Every time I reached ou... See more

Rated 5 out of 5 stars

I want to make sure I give 5 stars to my service rep!!! Even though the product didn’t look exactly like what I was expecting - the customer service was wonderful. They were respectful, considerate... See more

Rated 5 out of 5 stars

Jamie was my main point of contact and keptebswst of where my delivery was as in the supply chain process. She also explained the craftsman shop that vent into the production of the item that I ordere... See more


Company details


Contact info

3.9

Great

TrustScore 4 out of 5

314 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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3.9

All reviews

(314)

306 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Total Scam!

Total Scam!
Ordered two Advent calendars. One of the calendars was not what I ordered. Both calendars were not what was advertised and terrible quality. It also took over a month to get. I disputed the charge with my credit card company because they wouldn't give me a full refund. The product ships from China. The good reviews are clearly fake.

13 November 2025
Unprompted review
Rated 1 out of 5 stars

Save your money

When I ordered, I was given a total that included "free shipping." What they failed to disclose is that the package would come with fraudulent postage and I would have to pay the required postage in order to get my order. Items were made of poor quality, and damaged. Save your money and shop elsewhere.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Zoe!

Zoe was very helpful in refunding my order. I made a mistake and didn’t mean to order items. Thanks so much for your help.

20 November 2025
Unprompted review
Rated 1 out of 5 stars

Scam site

Scam site. They will send the wrong item and only refund when you send it back to China. They sent wrong item even after asking for a refund when told the original item was out of stock
BUYER BEWARE

19 November 2025
Unprompted review
Rated 1 out of 5 stars

What a bunch of crooks

What a bunch of crooks. I placed an order and after a certain amount of time I checked in. They provided me with a website and tracking order. NONE OF THE SITES WORKED! I'M REPORTING THEM FOR FRAUD.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I bought a gift for my spouse and had 1 of 2 products ordered come in incorrect!.. Jaime was so helpful and fixed the problem in a timely matter.. i waited until the product arrived to make sure that all issues were handled!!
Great customer service! Thank you Jamie!! You are Rad and were so prompt and efficient!!

4 November 2025
Unprompted review
Rated 4 out of 5 stars

Issue with one glass in a set of four.

There was an issue with one of the glasses ordered, it was disappointing and I didn’t have the time to order another set. I contacted customer support and they were very good about offering me a partial refund on my order which I received within a week of my initial contact. Charlotte was extremely helpful and very attentive to my issue.

13 November 2025
Unprompted review
Rated 1 out of 5 stars

No where near what ordered

Ordered two different team whiskey glasses and they are not even close to the pictures on their website. They are cheap and the stickers are crooked and overlapping. I have emailed them now for a refund. We’ll see…if not, I’ll go through my credit card.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Quality Glasses

I ordered Buffalo Bills glasses but Detroit Lions glasses arrived. Even though the order was wrong, the glasses seem to be quality and they offered to send me the correct ones. Their customer support is the best.

17 November 2025
Unprompted review

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